Consumer Reviews of TEMPSTAR heat pumps

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Date created: 2009-02-06 Name: Wilson
Location: Ohio
Years owned: 7

Satisfaction Rating:
Review:
"Tempstar Smartcomfort"
Works great until winter, had to replace the defrost board every winter for 5 years now. 7th year the piece of junk died. junk junk JUNK....get another brand!!!

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Date created: 2009-01-06 Name: S. Penix
Location: Boons Camp, Kentucky
Years owned: 5

Satisfaction Rating:
Review:
"Disapointed"
I have had nothing but " trouble " with this unit ....it’s a 4 ton....from circuit boards to relays ....it seems to know ...when paid day is ...because it will need something ...it has never heated the way it should since I installed it ... if you are looking at buying one ...please look at other brands ...I sure wished I had ....

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Date created: 2009-01-05 Name: Denise Mourton
Location: Waldron, AR
Years owned: 6

Satisfaction Rating:
Review:
"Your air/heater cond. is no good"
It has to be worked on every summer and winter we have paid out so much money this unit. I would never buy another one as long as I live. We have needed new coils for our unit and every heating person we have paid to come and work on since 2003 has been denied the coils. So here is another winter its 32* outside and we have no heat. Will never buy a Tempstar again. We have had over 2500.00 down the drain.

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Date created: 2008-12-29 Name: mark
Location: Phoenix, AZ
Years owned: 9

Satisfaction Rating:
Review:
" DONT BUY ONE"
Replace a 15 yr old unit that was working, wanted a "high efficiency unit". Bought a Tempstar, bad move. Have had to have major repairs every year except yr 1/2. After that, the labor warranty had expired, and I was stuck with paying for service. Parts were free if I wanted to pull teeth pay double and then get "free parts", never again will I buy a Tempstar. I am very disappointed.

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Date created: 2008-11-23 Name: Elaine C.
Location: Nashville, TN
Years owned: 10

Satisfaction Rating:
Review:
"Yep, It's crap"
It seems like everytime I turn around....mainly on the coldest day of the year or the hottest day of the year....this unit needs servicing. Now I'm told they don't even make them anymore! This has not been a good experience for me!

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Date created: 2008-06-12 Name: Anthony Giobbe
Years owned: 4

Satisfaction Rating:
Review:
"DO NOT BUY"
This unit has been terrible since the day it was installed. Four years later and I'm installing a new unit!

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Date created: 2008-06-05 Name: John Stewart
Location: Springfield, Missouri
Years owned: 2

Satisfaction Rating:
Review:
"I own two units"
Have had nothing but trouble with both units--one up stairs and one down stairs. Service call after service call and it breaks down every 3-6 months.

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Date created: 2008-05-14 Name: Tempstar Hater
Location: Central Florida
Years owned: 8

Satisfaction Rating:
Review:
There is no nice way to say it. Tempstar is rubbish. I bought my house 8 yrs ago & within a week the old unit died. The sellers were nice people and had the unit replaced, at their expense, with a new 4 tons Tempstar. It was the noisiest P.O.S. since day one. It has never run very smoothly. While I don't like having to spend the money to replace it, at least I can get something that will be quieter, (almost any other brand will do that), and more efficient.

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Date created: 2007-12-27 Name: joe sershen
Location: virginia
Years owned: 3

Satisfaction Rating:
Review:
I have had nothing but problems with both units upstairs and downstairs units neither has run for more than 6 months without breaking down.

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Date created: 2006-12-08 Name: Chuck McArthur
Location: Sharpsburg,Ga.
Years owned: 3

Satisfaction Rating:
Review:
It took several weeks for the company plus two mfg.Reps.to get the unit to start cooling. The coil has been replaced,the capacitor was replaced twice and now i am having to replace the HEAT STRIP ASSEMBLY. the parts are covered by the warranty but we have to pay a service charge of 70.00 plus 60.00 an hour labor charge. So not only did we pay 3,000.00 for the heat pump, but we continue to pay out money for labor charges every time somthing breaks on this "new unit"

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