Consumer Reviews of TEMPSTAR heat pumps

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Date created: 2012-03-11 Name: Joseph Simon
Location: Statham, Georgia
Years owned: 1

Satisfaction Rating:
Review:
"HEAT PUMP"
Had a new heat pump installed in 10/2010. Notice this winter that my power bill kept rising from the mid-hundreds to $300 in January 2012. Called the hvac service man who found a defective coil. Tempstar covered the part but not the $450 labor. I never had a coil replaced in 50 plus years using air conditioning in my houses, cars, trucks or refrigerated trailers. The coil was surely a substandard part. Tempstar should have at least paid me back 50% of the $450 labor.

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Date created: 2012-02-23 Name: scotparsons
Location: dover,de
Years owned: 7

Satisfaction Rating:
Review:
"DON'T BUY"
We have 7 of these units with various model numbers. nhp048aka2 was one of them. After the first year or two, most all the coils went bad, with other issues as well. Tempstar replaced some coils & some boards, then gave up. The installer gave up as well. There was never any mention by multiple parties of faulty installation. It was new construction as well. Tempstar would not replace these entire units with something that worked. The builder had two of these in his personal house, and told the hvac contractor to take the pieces of crap out. Years later after threatening lawsuits I bumped in to the hvac installer & he said he lost his ass on the Tempstar units. He said the coils from China were mostly all bad. I had spent over $20,000 in repairs over 4 years, but could not afford the $50,000 or so full replacement cost. Every year the units must be recharged at over $100 a piece, some units need it twice a year. I would file a class action lawsuit against Tempstar if there were many others with the same issues.

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Date created: 2012-02-20 Name: M.Belliveau
Location: Moncton N-B
Years owned: 2

Satisfaction Rating:
Review:
"Mini-split heat pump"
Piece of junk. It broke down in October 2011 and here we are Febuary 2012 and still not fixed. You get what you pay for. Still waiting for the main board from Thornes in Moncton New-Brunswick.

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Date created: 2012-01-25 Name: D Barnhill
Years owned: 23

Satisfaction Rating:
Review:
"Best Investment Yet"
I saw this site while I was researching heating units. My Tempstar is 23 years old and has had only a couple of minor calls in those 23 years. My electric bills are lower than most of my neighbors. I just expect to have to replace it in the next couple of years because of age, not because of problems with it now. I would highly recommend Tempstar if they are still as good as they used to be.

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Date created: 2012-01-09 Name: phil
Location: al
Years owned: 20

Satisfaction Rating:
Review:
"Compressor is still going strong"
I pulled my tempstar out of a customers home who wanted to take advantage of the 1500 tax credit. It's twenty years old and sure its broken down three times in a year but it lowered my light bill to its lowest point ever and each time only took ten minutes to fix. Compressor is still going strong. I clean it every two months needed or not. It has original coils and no rust or leaks. If it breaks down way too much get more than one company to inspect the installation for piss poor design. More importantly ask to see the installers certification and a 36 point punch list of the completed job that has his signature.

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Date created: 2011-12-15 Name: Dissatisfied Customer
Location: Las Vegas, NV
Years owned: 10

Satisfaction Rating:
Review:
"5 ton Tempstar"
We installed a brand new 5 ton unit in 2001 and it has broken down at least twice a year ever since. I bought the 10 year parts and labor on this thing thank god I did! I now have it covered by the home warranty and it continues to break down like clockwork. I wish they would just replace the thing and be done with it.

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Date created: 2011-12-07 Name: Art
Location: cincinnati
Years owned: 6

Satisfaction Rating:
Review:
"What a piece of crap"
Built a house -- had a heat pump installed. Within 18 months the copper turns on the coil collapsed and leaked freon. This was in the dead of summer. Took 1 whole week to get a new coil. Then the reversing valve leaked, another 3 days. Four years into this heat pump and I received a very high electric bill. Seems rodents(mice), can work their way into the enclosure that houses the defrost board -- it was fried. When this piece of crap goes it will not be replaced with a Tempstar!

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Date created: 2011-10-31 Name: Phillip Simmons
Location: Palm Coast Florida
Years owned: 8

Satisfaction Rating:
Review:
"4 Ton Tempstar leaks"
We bought a new house by Mercedes Homes in Palm Coast Florida in 2003 and have had nothing but problems. Some were sloppy installation craftsmanship but 3 evaporator coil leaks and replacements are unacceptable. 12 seer high efficiency at the time. Then 1 month after the last evaporator coil was replaced the expansion valve was clogged up and had to be replaced. Just garbage. Our last house was built in 1985 and had a Trane 9 seer Heat Pump as original. That Trane unit lasted 26 years and was still running just fine when we sold the house. The only repair done in that time frame was 1 compressor contractor switch, 1 compressor run capacitor, and 1 condenser fan motor. I would have requested a Trane unit installed but the house was already build but we never expected this kind of problems. Florida is 90+ degrees 7 months out of the year with 80-90% humidity. Never will buy a Tempstar, they are "Contractor Grade" junk.

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Date created: 2011-05-20 Name: Larry M.
Location: Palm Bay, FL
Years owned: 5

Satisfaction Rating:
Review:
"3 Ton Heath Pump"
A heat pump unit should last much longer then 5 years. I paid $624 for a repair due to a leak. Then 2 weeks later the unit blows up in two areas and sprays oil all over the unit. I won't risk another expensive repair just for the unit to break again. I'm getting a new heat pump and informing co-workers and family to not buy a tempstar unit ever. And stop blaming possible bad installs. The units themselves don't last past 5 years.

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Date created: 2011-04-25 Name: kent steeves
Location: Moncton N.B. Canada

Satisfaction Rating:
Review:
"HVAC Technical service advisor"
Please be careful when reading reviews like these ones as typically they are unjust. The Tempstar heatpump system is built to the highest quality and backed by the best warranty in the business. The biggest challenge in the industry is a proper installation and ductwork design. Ductwork is the single largest problem in the industry causing any heatpump to run poorly and even fail prematurely. Many untrained home owners blame the comfort level on the heatpump when the problem was caused by improper ductwork design. With 25 years experience in the industry working with all the top heatpump manufacturers I can assure you that the Tempstar heatpump is of the highest quality and when properly installed will give you many years of comfort and savings.

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