Consumer Reviews of TEMPSTAR heat pumps

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Date created: 2013-04-27 Name: J. Gilbert
Location: Ocala, FL

Satisfaction Rating:
Review:
"NOT REALLY IMPRESSED!"
I bought my Tempstar unit Sept. 2010 after my Trane unit finally died after 20 yrs of very good service and never had any trouble. When looking for a new a/c unit I didn't find Trane to be as well made now as it was years ago, so after looking on the internet I saw Tempstar looked pretty good as it seemed well manufactured and it had a good warranty. I was happy with this new unit and it worked well for almost 2 years when suddenly the blower motor died. The worst part is- I do not run my unit very much. So I contacted the guy who installed the unit and explained to him that the blower motor wasn't working- what he told me was it’s a common problem with that brand (nice to know, now) and all he had to do was pick up a new blower motor and bring it out to my house. He got the new blower motor installed in about an hour and then gave me a bill of $110. I didn't understand the cost because this unit was still under warranty! I guess he expected me to just pay him and shut up- well I don't work that way. When I questioned him about the cost, he didn't like that and from that I could tell he probably wouldn't be coming back if I had any other problems. I didn't even give him a hard time! Just asked about the price? People with his attitude shouldn't be in business as far as I am concerned. I really like this unit but just hope I don't have any other problems as any more repair costs may force me to look at just putting the money into a new a/c unit made by someone else. That would be a shame.

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Date created: 2013-01-25 Name: C. Stewart
Location: KY

Satisfaction Rating:
Review:
"Unit is less than 6 months old"
I purchased this unit in June 2012, ac worked fine. The problems began when I had to turn on the heat. This unit was very noisy, to the point I could hear it kick on and shift modes in several rooms of my home, was sometimes awaken by the noise at night, and my neighbor also complained of the noise. The installer explained the shift into defrost mode but his explanation didn't fit the noises the unit was making. Sometimes the unit would make a very loud noise when trying to start, decrease in noise level, and start again. This could happen 3 times within one cycle. The noise sounded like a motor straining. The installer made numerous trips out to try to catch the noise without any luck. Finally, they installed a sound blanket which reduced the noise somewhat but did not address the problem with the straining motor. I have also noticed the unit has moved 4-6 inches so I am guessing there is significant vibration probably associated with the straining motor. On the installer's last trip out, they also informed me the unit would not function properly below 30 degrees and that I should manually switch the unit to "emergency heat". This part of the country often sees temperatures in the teens and below during the coldest months. If that had been disclosed prior to purchase I would have asked of a different model. To date the problems remain unresolved. I think I just have to write this experience off and buy another unit - too bad since I'm on a fixed income. Would I buy another tempstar? No!!!

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Date created: 2012-09-02 Name: Joe Cyr
Location: Ooltewah, TN

Satisfaction Rating:
Review:
"Unreliable, poor quality and a money pit"
In the four and a half years we had this unit, we experienced almost every failure described in this section about Tempstar. Just this year, we are $1100 in repairs just months apart. In the time we owned this unit, our repair costs exceeded the price of a top of the line heat pump. Yesterday, while inspecting the unit after another emergency weekend service call, we noticed the frame on the inner cooling coils is extremely corroded to the point that I expect a coolant leak within the year. My advice to anyone reading this, do not put any repairs into this unit. Cut your losses and buy a new heat pump.

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Date created: 2012-08-03 Name: Stephen L Gibson
Location: Hendersonville, TN

Satisfaction Rating:
Review:
"This thing is JUNK"
After only 2 years in service the blower motor is out. I have been without ac for over a month and they cannot provide the replacement part. According to the distributors, Carrier (ICP's partent company) is having serious issues with this motor. They have debated a recall but since they only provide parts and no labor, it is better for them to just send more reject motors and sell them to the consumer later. If you are debating purchasing an hvac unit, or any climate control unit, see if it is made by Carrier or any of their affiliates. If so, run!!!!!!!! If you already have one and have issues, contact the bbb, I am sure they want to hear from you.

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Date created: 2012-07-15 Name: Art Mittendorf
Location: Cincinnati

Satisfaction Rating:
Review:
"What a piece of crap"
The coil leaked in 18 months of moving in a new house. The factory (a vp), told me they could not ship a whole new unit because of EPA regs. Took a week to get the coil. Have lost pc boards on board the unit because it is built so shitty that mice can get into sensitive components. Have also lost the rev. valve. When it dies, anyone else's system but not this crap unit.

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Date created: 2012-07-13 Name: cecil fielders
Location: Grants Lick, Ky.

Satisfaction Rating:
Review:
"Good products"
Very good service, am buying another newer model.

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Date created: 2012-06-27 Name: Stephen L Gibson
Location: Hendersonville, TN

Satisfaction Rating:
Review:
"RUN AWAY FIND SOMETHING ELSE"
The Warranty is a joke!!! I have had my unit for 2 yars and was fairly satisfied. Then last night the blower stops working. I called my cousin who installed the units and discovered it is either the blower motor or a capacitor. I call TempStar this morning only to discover they will not honor the warranty. Yes, that is correct, will not honor their own warranty. After several calls to their corporate office, they agreed to honor it if I used one of their service guys. I called when the quote reached $500 I stopped them considering the parts were only $300 from the highest priced dealer on the internet. plus< the guy wanted me to fron the cost of the parts "...just until I get my money back from TempStar. You know how they are." DO NOT BUY THIS UNIT OR CARRIER OR ANY OTHER ICP UNITS!!! Go get a Train or a Rheem or ANYTHING ELSE. THIS COMPANY WILL STEAL YOUR MONEY!!!!

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Date created: 2012-03-18 Name: m.belliveau

Satisfaction Rating:
Review:
"mini-split"
Going on six month and still waiting for my main board from moncton new- brunswick.

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Date created: 2012-03-14 Name: Tom Donaldson
Location: Peach Bottom, Pa
Years owned: 3

Satisfaction Rating:
Review:
"Very staisified"
I guess the old saying there are good ones and bad ones of everything! I have owned my second one now and updated due to energy usage. And it depends on the grade of the equipment as there are contractor grades which in any brand are very low on the scale and high eff ones which are good and efficient so again your depending on your contractor to size and install the equipment properly also service it properly as to many contractors will blame it on the equipment. So your back to the question was the equipment installed properly? Sized properly and is the equipment efficient? I know that Tempstar has one of the best warranty's I have found and my contractor has made a big improvement in my homes comfort. My Model is txh536gka00a1 heat pump and is very quiet and efficient with no problems. This is the second one on my home and the only reason I replaced it was the tax credit to upgrade my system.

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Date created: 2012-03-11 Name: Joseph Simon
Location: Statham, Georgia
Years owned: 1

Satisfaction Rating:
Review:
"HEAT PUMP"
Had a new heat pump installed in 10/2010. Notice this winter that my power bill kept rising from the mid-hundreds to $300 in January 2012. Called the hvac service man who found a defective coil. Tempstar covered the part but not the $450 labor. I never had a coil replaced in 50 plus years using air conditioning in my houses, cars, trucks or refrigerated trailers. The coil was surely a substandard part. Tempstar should have at least paid me back 50% of the $450 labor.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.