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RUUD UPNE Achiever Heat Pump
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Read more about RUUD Heat Pumps
A discontinued member of Ruud's Achiever Series, the UPNE heat pump is advertised as offering "high efficiency for low cost cooling." This unit was manufactured in two models, the A-series and B-series. While both perform at 13 SEER and 9.1 HSPF, units can reach as high as 14 SEER when paired with matched systems.
The UPNE has a heating capacity ranging from 18,400 to 58,000 BTU per hour and operates with a single speed, 8-pole fan motor. An elevated base pan and compressor compartment help keep noise levels and vibrations at a minimum during operation.
Additional components of this model include: a galvanized steel cabinet for increased protection, an easy access control panel for simple maintenance, and wraparound outdoor coil consisting of copper tubing and corrosion-resistant aluminum fins to enhance airflow.
Consumer Reviews of the RUUD UPNE Achiever
Date created: 2011-09-28
Name: Ronnie L. Wheat
Location: tompkinsville ky.
Years owned: 5
Satisfaction Rating:
Very Unsatisfied
Review:
"ruud- rheem will not respond to my problem"
Where do you go when a company won't respond to your problems? I ordered a rheem, got a ruud UPNE-024JAZ, worked on all five years. The installer wrote me a 10 year warranty, ruud says it's no good. Raised all kinds of hell with customer service. She ask me what it would take to make me happy. I replied a new rheem heat pump, that I ordered. She bluntly said no way. The ruud that I ended up with needs 1800.00 to fix with a 10 year warranty that's no good. I know I've e-mailed rheem-ruud 8 times with no reply. I totally understand that ruud only gives a 5 year warranty but that's not what I ordered, also led to believe, they were the same thing, which they are. But Rheem has a 10 year, ruud only has a 5 year warranty. I feel that I've been scammed, shit on, and a big one broke off in me. I've had several rheem dealers contact me, asking that I lay off rheem. Well rheem owns ruud in my book they are the same, all but the warranty, which isn't right. Why don't they have the same warranty? I know I will never get any thing done but I want every one to know do not buy rheem or ruud.
Date created: 2011-08-03
Name: ronnie wheat
Location: tompkinsville ky.
Years owned: 5
Satisfaction Rating:
Very Unsatisfied
Review:
"Got a ten year warranty, ruud and reem says no because the dealer didn't have the ok to write a 10 year"
Rheem owns Ruud, both companies refuse to do anything, this heat pump has been worked on every year since it was installed. It has had its third reversing valve; replaced defrost board; replaced motor start capacitor, replaced a sensor in air handler, fan blades broke loose at rivets, reversing valve still sticks when changing off defrost cycle, have to hit with stick. Dealer quit, I'm holding a 10 year extended warranty. I know now that a dryer filter should have been installed. How in the hell is it my fault? I ordered a Rheem got a Ruud 10 year on comp, 5 on parts 1 on labor, another contractor says I need $1800.00 in parts. Rheem needs to take care of first installer, but they are telling me I have to take him to court.
Date created: 2011-06-09
Name: RONNIE WHEAT
Location: tompkinsville ky.
Satisfaction Rating:
Very Unsatisfied
Review:
"ruud is junk"
bought ruud heat pump,1/4/06 dealer wrote me a 10 year extened warranty. unit has been worked on ever year. now i'm being told i need 1800.00 in parts, tottaly disabled, fixed income, cant afford. ruud tells me the installer didn't have the right to give me that warranty.how did i know that, ruud refuses to help in any way.3 reversing valves, defrost board,sensor in air handler,trouble ever year.my advice is to consider any thing but a ruud.my ipion and i hope the whole world nothing but junk. mad as hell.
Other UPNE Achiever Reviews
Several consumers on gardenweb.com compliment Ruud as a brand, and the UPNE heat pump specifically. Specific comments toward the UPNE reflect that this system is easy to service, has reliable and intuitive components, and is backed by a solid warranty.
Similarly, users on garbenweb.com note that Ruud offers prompt customer service, reasonably priced units and long-term reliability for their products.
Despite the praise from happy consumers, there are a number of troubleshooting issues associated with the UPNE posted on sites such as fixya.com and justanswers.com. Some of these issues include frozen coils, fan motor blower malfunctions and failure to heat and cool the home effectively.
RUUD UPNE Achiever Model Numbers
The UPNE Achiever is available in different models which vary in efficiency and capacity.
| Model Number | HSPF | BTUs per Hour |
| UPNE-024JAZ | 8.5 | 23000 |
| UPNE-030JAZ | 8.5 | 33400 |
| UPNE-036JAZ | 8.5 | 37800 |
| UPNE-042JAZ | 8.5 | 41000 |
| UPNE-048JAZ | 8.5 | 45000 |
| UPNE-060JAZ | 8.5 | 57000 |
UPNE Achiever Warranty
Ruud offers a 5-year limited warranty for the indoor coil, outdoor condenser coil and all other parts. In addition, the UPNE A-Series is equipped with an 8-year limited compressor warranty, while the B-Series has a 7-year warranty for the compressor.
Additional coverage on parts and labor is available through Ruud's ProtectionPlus plan. Homeowners can coordinate extended coverage with their dealer's maintenance program.
