Consumer Reviews of RUUD heat pumps

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Date created: 2013-05-02 Name: Seaborn Lott
Location: Columbia, MS

Satisfaction Rating:
Review:
"Ruud Heat/Air Conditioner"
Our heat pump/air conditioner has been giving us nothing but problems ever since we purchased it! Would not recommend it to anyone!

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Date created: 2013-02-21 Name: C. Brown
Location: Scottsdale, AZ

Satisfaction Rating:
Review:
"RUUD Will Not Stand By Their Product!"
We purchased a new ruud Heat-Pump unit from Precision Air and Heating and the company did not stand behind the product they sell. From Photos taken, the unit clearly had a manufacturing / quality issue. Note! This unit was only about 17 months old. Precision nor ruud, the manufacturer, would not take responsibility for the manufacturing issue which allowed two refrigerant lines to rub together, causing a leak in one of the lines and releasing all the of the refrigerant. This defect was clearly due to manufacturing, as the photos taken by the service tech indicate. We contacted ruud but they refused to reimburse any of the costs. They stated that because the unit was not serviced that they would not stand behind the defect in workmanship. When talking with Precision Air’s Customer Service Manager he too agreed the two lines touching would not have been seen during an annual ac Tune Up. According to Precision Air this was not a failure of a component or due to lack of service. We should have been have been reimbursed by both Precision Air and ruud. Neither happened. beware: ruud does not stand by their product.

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Date created: 2013-02-19 Name: J. Henderson
Location: Alamo,Tx.

Satisfaction Rating:
Review:
"owner"
Unit is RQPM-A024. In less than 2 years we lost the indoor fan motor and evaporator coil. The new coil that was installed was defective ( the metal plate that hold the coil to cabinet was loose on tubing. The coil can move causing the copper tubing to wear and leak. After trying to cotact Rudd with no reaponce we will be left with the cost to replace this when it leaks. Evaporator coils should never be made this way (junk from some other county). Our dealer has had no luck with Rudd.

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Date created: 2012-12-19 Name: Jerry Rich
Location: Bulverde, TX

Satisfaction Rating:
Review:
"RUUD Heat Pump"
Had a 20 year old Ruud that had to add freon nearly every year. Heated and cooled fine. December 20, 2010 bought a new Ruud unit 4 ton upql- 048jez with an Emerson programmable thermostat. February 2011 had to replace the upper circuit board and week later the thermostat had to be replaced, service calls on 2-01-11, 2-03-11, 2-10-11 finally fixed. 7-30- 12 had to replace coil because it had rusted and started leaking freon. 8-2-12, unit not cooling, added freon 9-04-12, water collecting in coil pan, ruined my ceiling 10-31-12, unit not heating, removed freon 12-12- 12, same problem, not heating, removed more freon 12-13-12, same problem, not heating, added 4 lbs. freon and replaced the thermostat for the 3rd time 12-18-12,unit run all time, would not go in defrost cycle, therefore no heat. This time serviceman found wire in the wrong place. Is going into defrost mode at the present. Hope I can get to 2013 with no more service calls. would I buy another ruud?????? Not ever!

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Date created: 2012-08-16 Name: dv
Location: deer park ny

Satisfaction Rating:
Review:
" WARRANTY WORTHLESS"
Bought my unit less than 2 years ago. ruud wont replace my bad fan motor

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Date created: 2012-06-02 Name: Mark E.
Location: Pasadena, CA

Satisfaction Rating:
Review:
"I've been Rheemed by Ruud!!!"
I was one of the idiots who got the 5 year warranty but it leaked on day one. Of course our brainiac installer bought a one way ticket to Costa Rica and we can't get any help from Ruud. $2,000+ later in service repairs and water damage caused by the rooftop package, it's safe to say this is the worst piece of crap we have ever invested in! Do yourself a favor and stay away from Ruud/Rheem!!

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Date created: 2012-04-23 Name: Jerry
Location: San
Years owned: 2

Satisfaction Rating:
Review:
"RUUD Heat Pump has proven very undependable"
Installed this unit in Sept 2009. 2 1/2 years ago. I have had to have ruud techs out 5 times in 30 months. The last just leaving after replacing a new 4 way reversing valve. Warranty covered part. Labor was $400. Unit cost was over $6000.00. It has also had two leaks and poor heating. Last time I will ever buy ruud. Considering taking my loss and replacing it with a Trane. My last Trane last 18 years and was still running when I replaced it with this one. Boy did I goof.

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Date created: 2011-12-11 Name: George
Location: Brownstown, UN
Years owned: 8

Satisfaction Rating:
Review:
"Shuts down every time it gets cold"
It breaks down every year. Have had to replace several parts. Has cost me over $1,500 just to keep it. And again yesterday now the fan won't work. I will never by this brand again. Going shopping for a new system tomorrow.

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Date created: 2011-11-25 Name: RONNIE WHEAT
Location: TOMPKINSVILLE KY.
Years owned: 5

Satisfaction Rating:
Review:
"Last will and testement -- just killed the Ruud heat pump"
This will be my last post, Rheem/Ruud has let me fall to the ground: no help, won't respond to any of my e-mails. Still holding my 10 year warranty in hand, it's not worth a crap. Never treated this way on any big item in my whole life. So Rheem/Ruud if you ever read any of your heat pump reviews, you can kiss my a**. And if I live to be 110 I will drag Rheem/Ruud through the mud.

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Date created: 2011-09-28 Name: Ronnie L. Wheat
Location: tompkinsville ky.
Years owned: 5

Satisfaction Rating:
Review:
"ruud- rheem will not respond to my problem"
Where do you go when a company won't respond to your problems? I ordered a rheem, got a ruud UPNE-024JAZ, worked on all five years. The installer wrote me a 10 year warranty, ruud says it's no good. Raised all kinds of hell with customer service. She ask me what it would take to make me happy. I replied a new rheem heat pump, that I ordered. She bluntly said no way. The ruud that I ended up with needs 1800.00 to fix with a 10 year warranty that's no good. I know I've e-mailed rheem-ruud 8 times with no reply. I totally understand that ruud only gives a 5 year warranty but that's not what I ordered, also led to believe, they were the same thing, which they are. But Rheem has a 10 year, ruud only has a 5 year warranty. I feel that I've been scammed, shit on, and a big one broke off in me. I've had several rheem dealers contact me, asking that I lay off rheem. Well rheem owns ruud in my book they are the same, all but the warranty, which isn't right. Why don't they have the same warranty? I know I will never get any thing done but I want every one to know do not buy rheem or ruud.

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