Consumer Reviews of RUUD heat pumps

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Date created: 2010-06-14 Name: S. Babin
Years owned: 2

Satisfaction Rating:
Review:
"Mrs"
Cruud - Oops, I meant Ruud heat pump 13 seer 5 ton. What a piece of junk!!!! My Ruud heat pump is 2 years old this month 6-2010 and already had to have the compressor replaced 3, yes 3 times. Not to mention the problems with the inside unit freezing up and defrosting filling the drip pan with water to the top rim. Installer had no idea of what the problem is and I have contacted the manufacturer only to be told to contact the Field service rep. I contacted the service rep for Ruud and still to no avail have gotten any help only excuses of what could be the problem and him wanting to send the installer out. At this point, the installer has no clue as to what the problem is. After approximately $6.605.00 dollars out of pocket, all I ended up with is a unit that produces more water than cold air considering buying a Ruud 13 seer 5 ton unit - Don't! It is truly a piece of junk!!!!!!

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Date created: 2010-06-11 Name: Dave McWilliams
Years owned: 5

Satisfaction Rating:
Review:
"Rudd Heat Pump"
I have a new home built in 2005 which has a Ruud heat pump. Because of the square footage of our home, we have two units. The bigger unit is supposed to cool and heat all the rooms in the house except for the bedrooms. The larger unit has not worked properly in the last five years. This unit has cost me $1800 in repairs and has not cooled the portion of the house for two years and has run on emergency heat the past two winters which resulted in higher utility costs. I have had just about every part in this unit replaced and now a switching valve and coil that controls or switches the unit from heat to air has to be replaced. The distributor says it's too far out of warranty (don't forget it's has not worked for two years when it was in warranty) and he would lose money on it. How about the money I have spent and lost? This latest repair is going to cost me $400+. Apparently, the customer doesn't count.

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Date created: 2010-06-08 Name: M. Marti
Years owned: 26

Satisfaction Rating:
Review:
"Home owner"
This 2.5ton unit was installed in 1985 by a local contractor, and the only problem that we had with it has been in my opinion due to poor installation, mainly electrical and drain system. Fortunately, I've been able to correct the problems myself. Now I've been told that the new units are so much more efficient that if I have a new one installed it will pay for itself, specially with the fpl rebates, factory incentives and tax breaks. After reading some reviews of newer units, I wonder?!

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Date created: 2010-06-03 Name: Terry Gilbird

Satisfaction Rating:
Review:
"do not buy a rudd"
Bought a Ruud heat pump in 2005 had nothing but trouble since day one. Have spent nearly two thousand dollars to try and keep this still warranty piece of junk working! Do not buy a Ruud!

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Date created: 2010-05-12 Name: C. Tyer
Years owned: 5

Satisfaction Rating:
Review:
"Sure don't make 'em like they used to"
My house was built in 1995, and while I wanted Carrier heat pumps, I was told that ruud would be better and less expensive. In August 2005, the downstairs 3 ton unit went out. I spent $2000 to have a 12 seer 3 ton condenser and coil installed. Essentially the complete unit! Now, not even 5 years later, the same unit isn't working. I'm trusting that God has things under control and that this aggravation for me is just because He wants the problem to occur while still (barely) under warranty. We'll see. I don't anticipate ever buying another ruud, however if it needs replacing.

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Date created: 2010-05-06 Name: Tom
Years owned: 17

Satisfaction Rating:
Review:
"Works very well"
We had a Ruud heat pump installed at the time we built this house. It has always cooled and heated well. I think most of the complaints I have seen would point to poor service on the installers part. I'm buying a new one this month and will be buying a Ruud.

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Date created: 2010-05-06 Name: D. Bronson
Years owned: 20

Satisfaction Rating:
Review:
"Pretty Good long term"
We have 2 Ruud units covering a 2700 sq. ft. house which we've owned for 10 of its 20-year lifespan. Both units have had some servicing but nothing major or hugely expensive - mostly adding freon - about once a year something goes on one unit or the other. Given the age of the units and the comments I've read on this site I feel more positive than I did after writing today's check. It's about time to replace them but I sure don't know where to go given all the negative experiences detailed here.

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Date created: 2010-04-04 Name: Kim R.
Years owned: 6

Satisfaction Rating:
Review:
"RUDD Heat Pump"
The unit is from 1984. I have owned the home for 5.5 years and have never serviced it. I am doing some research on replacing it for the tax credit and to increase the energy efficiency. Not sure if I will buy another one as it seems like the quality has gone down over the years. Seems like the quality of all heat pumps has gone down over the years when I read reviews on the different makers.

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Date created: 2010-02-24 Name: Richard Winstead
Years owned: 4

Satisfaction Rating:
Review:
"RUUD HVAC systems are the WORST!"
August 09 - Downstairs heat pump capacitor failed, December 09 - Upstairs heat pump thermostat control valve failed, February 10 - Downstairs heat pump fan failed, Today - Upstairs central unit fan seized! Funny thing is - the house is 4 years old!!!! Well, now I predict the downstairs central unit will fail...

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Date created: 2010-02-01 Name: Jason Anderson
Years owned: 1

Satisfaction Rating:
Review:
"Rudd is not the way to go."
My heat pump is a Ruud 13 sheer 5 ton unit. I have had the unit for a little over a year and have had catastrophic failures (yes that is plural). First, the air handler blower motor which is supposed to be indestructible, destructed in less than a year. The day that was fixed (after being down for a few days) The outside unit had a copper tube vibrate until there was a hole leaking out all of the refrigerant. That would be a design flaw, good job guys. Now, I have had two failures in as many days. The installer / servicer stopped by this morning to fix the units after both stopped over the weekend. A few hours after he left, the unit kicked the bucket again. I have two small children and the area we live in gets very cold in the winter. As a matter of fact, when I left the house this morning, it was 9degF outside. This was one of the worst investments I have ever made. Pure junk!

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