Consumer Reviews of RUUD heat pumps
#15 of 62 brands of heat pumps
51% of customers recommend
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Date created: 2013-02-19
Name: J. Henderson
Unit is RQPM-A024. In less than 2 years we lost the indoor fan motor and
evaporator coil. The new coil that was installed was defective ( the
metal plate that hold the coil to cabinet was loose on tubing. The coil
can move causing the copper tubing to wear and leak. After trying to
cotact Rudd with no reaponce we will be left with the cost to replace
this when it leaks. Evaporator coils should never be made this way (junk from some other county). Our dealer has had no luck with Rudd.
Date created: 2013-01-11
Name: Rudy Barnes
Location: Rowland, NC
"Amazing life span"
My ranch style brick home was built in summer of 1982 with approximately
1700 square feet heated. An extra 280 feet added in 2006. It is still
heated and cooled by the original Ruud 2.5 ton package heat pump. The
only repairs have been thermostat, control relay, and condenser fan
motor. Not bad for 30 years. Even though it is still working I will be
replacing it with a new Ruud rqpm 14 seer unit in a few weeks. Can't say
enough good things about Ruud.
Date created: 2012-11-14
Name: C. Nealy
Electric bills cut in half on 8th year with no issues.
Date created: 2012-06-02
Name: Mark E.
Location: Pasadena, CA
"I've been Rheemed by Ruud!!!"
I was one of the idiots who got the 5 year warranty but it leaked on day
one. Of course our brainiac installer bought a one way ticket to Costa
Rica and we can't get any help from Ruud. $2,000+ later in service
repairs and water damage caused by the rooftop package, it's safe to say
this is the worst piece of crap we have ever invested in! Do yourself a
favor and stay away from Ruud/Rheem!!
Date created: 2012-01-25
Name: Jonathan L.
Location: Stafford, VA
Years owned: 1
"Oh Dear !!!"
To be fair, this townhome was bought this past Oct. So I don't have a long
history with this system. But I do know that I'm tired of it blowing
cool/slightly warm air on the heat settings and can only get good heat
in emergency heat. Was told to hit reset button by the home warranty
person which is supposedly right inside the motor blower door. Don't know
where to find this anywhere. Can't find a reset button in any manual or
anywhere. Just decided we will hurry up and get our fireplace cleaned
and look into a fireplace blower & electric space heaters due to the
overwhelming response about Rrheem/Ruuds spiraling downhill on
"quality". What to do, what to do?
Date created: 2011-12-11
Location: Brownstown, UN
Years owned: 8
"Shuts down every time it gets cold"
It breaks down every year. Have had to replace several parts. Has cost
me over $1,500 just to keep it. And again yesterday now the fan won't
work. I will never by this brand again. Going shopping for a new
Date created: 2011-11-25
Name: RONNIE WHEAT
Location: TOMPKINSVILLE KY.
Years owned: 5
"Last will and testement -- just killed the Ruud heat pump"
This will be my last post, Rheem/Ruud has let me fall to the ground: no
help, won't respond to any of my e-mails. Still holding my 10 year
warranty in hand, it's not worth a crap. Never treated this way on any
big item in my whole life. So Rheem/Ruud if you ever read any of your
heat pump reviews, you can kiss my a**. And if I live to be 110 I will
drag Rheem/Ruud through the mud.
Date created: 2011-11-21
Location: Charleston SC
"Ruud Heat Pump Review"
This heat pump system was manufactured in February of 1998. It was the
original system in my sister's house. I do hvac work, so when I
upgraded them to a new unit, I kept this one and installed it in my
house. I have had this unit since 2006. I like the fact that it has
been reliable and only required one major repair and several minor
ones. The major repair was replacing the coil in the air handler
section, which is no reflection on the actual outside heat pump
condenser unit. As I am in the hvac industry, I used to sell similar
models of Ruud units, which I recommended. However, Ruud no longer
makes this exact style of unit, and based on what I know of newer Ruud
units, I would not recommend them nowadays.
Date created: 2011-09-19
Name: Ronnie L. Wheat
Location: TOMPKINSVILLE KY>
Years owned: 5
"I feel sorry for any one owning a reem or ruud heat pump"
Here it's fall, getting colder, I'm stuck with a ruud heat pump UPNK-024JAZ that's been worked on from day one. It has a sticking reversing valve. Been
replaced three times this winter. When unit goes into defrost cycle, it won't change back to heat. Had to pull cover and tap with wooden object. Reem and Ruud will not do anything about it. Now for the bad part, I have a 10 year warranty. Installer quit in the fifth year or owner ship. Reem-Ruud is telling me the installer wasn't qualified to write that warranty. I guess I was supposed to know all this. Now for every one's information, I ordered a reem, got a ruud, same unit with a different name, reem owns ruud if I had got what I ordered (reem) I would have a 10 year warranty. But since I ended up with a ruud they only offer a 5 year warranty. Even though I have a 10 year in hand. reem-ruud refuses to help in any way. please tell all you know, if considering buying a heat pump, don't think about reem-ruud they don't give a damn about you after they have your money. You may be getting tired of reading all my gripes, but I want the whole world to know how this big company will do you, I e-mail the big boys at reem ever week with no answer and no satfiction. Wouldn't take another ruud heat pump if they give it to me. Never buy a reem or ruud. I wish this site had a category that is even worse than very unsatisfied I'm in that category.
Date created: 2011-09-03
Name: Ronnie L. Wheat
Location: tompkinsville ky.
Years owned: 5
"ruud make this right"
You would think ruud would apparate what few costumers they have, but
they don't. They will blame the installer for bad insulation, writing 10
year warranty with out approval. But when it's all said and done, the
ruud heat pump, reem that owns ruud, is the sorriest, junkiest, piece of
crap on the market. And the reem @ ruud name is being dragged through the
mud. I have been in conflict with them for 6 months. All I hear is I'm
sorry we will not help you. Telling me that I will have to sue the
installer, which wrote me a 10 year warranty, which they say he didn't
have the right to write the warranty. How in the hell was I supposed to
know that. Installer quit after 5 yrs. Now I'm stuck with this piece of
junk, needing 1800.00 in parts. 10 year warranty in hand, RUUD says I'm
sorry, WELL THAT'S not good enough. REEM @ Ruud.
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