Consumer Reviews of RUUD heat pumps

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Date created: 2012-01-25 Name: Jonathan L.
Location: Stafford, VA
Years owned: 1

Satisfaction Rating:
Review:
"Oh Dear !!!"
To be fair, this townhome was bought this past Oct. So I don't have a long history with this system. But I do know that I'm tired of it blowing cool/slightly warm air on the heat settings and can only get good heat in emergency heat. Was told to hit reset button by the home warranty person which is supposedly right inside the motor blower door. Don't know where to find this anywhere. Can't find a reset button in any manual or anywhere. Just decided we will hurry up and get our fireplace cleaned and look into a fireplace blower & electric space heaters due to the overwhelming response about Rrheem/Ruuds spiraling downhill on "quality". What to do, what to do?

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Date created: 2011-12-11 Name: George
Location: Brownstown, UN
Years owned: 8

Satisfaction Rating:
Review:
"Shuts down every time it gets cold"
It breaks down every year. Have had to replace several parts. Has cost me over $1,500 just to keep it. And again yesterday now the fan won't work. I will never by this brand again. Going shopping for a new system tomorrow.

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Date created: 2011-11-25 Name: RONNIE WHEAT
Location: TOMPKINSVILLE KY.
Years owned: 5

Satisfaction Rating:
Review:
"Last will and testement -- just killed the Ruud heat pump"
This will be my last post, Rheem/Ruud has let me fall to the ground: no help, won't respond to any of my e-mails. Still holding my 10 year warranty in hand, it's not worth a crap. Never treated this way on any big item in my whole life. So Rheem/Ruud if you ever read any of your heat pump reviews, you can kiss my a**. And if I live to be 110 I will drag Rheem/Ruud through the mud.

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Date created: 2011-11-21 Location: Charleston SC

Satisfaction Rating:
Review:
"Ruud Heat Pump review"
This heat pump system was manufactured in February of 1998. It was the original system in my sister's house. I do hvac work, so when I upgraded them to a new unit, I kept this one and installed it in my house. I have had this unit since 2006. I like the fact that it has been reliable and only required one major repair and several minor ones. The major repair was replacing the coil in the air handler section, which is no reflection on the actual outside heat pump condenser unit. As I am in the hvac industry, I used to sell similar models of Ruud units, which I recommended. However, Ruud no longer makes this exact style of unit, and based on what I know of newer Ruud units, I would not recommend them nowadays.

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Date created: 2011-09-28 Name: Ronnie L. Wheat
Location: tompkinsville ky.
Years owned: 5

Satisfaction Rating:
Review:
"ruud- rheem will not respond to my problem"
Where do you go when a company won't respond to your problems? I ordered a rheem, got a ruud UPNE-024JAZ, worked on all five years. The installer wrote me a 10 year warranty, ruud says it's no good. Raised all kinds of hell with customer service. She ask me what it would take to make me happy. I replied a new rheem heat pump, that I ordered. She bluntly said no way. The ruud that I ended up with needs 1800.00 to fix with a 10 year warranty that's no good. I know I've e-mailed rheem-ruud 8 times with no reply. I totally understand that ruud only gives a 5 year warranty but that's not what I ordered, also led to believe, they were the same thing, which they are. But Rheem has a 10 year, ruud only has a 5 year warranty. I feel that I've been scammed, shit on, and a big one broke off in me. I've had several rheem dealers contact me, asking that I lay off rheem. Well rheem owns ruud in my book they are the same, all but the warranty, which isn't right. Why don't they have the same warranty? I know I will never get any thing done but I want every one to know do not buy rheem or ruud.

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Date created: 2011-09-19 Name: Ronnie L. Wheat
Location: TOMPKINSVILLE KY>
Years owned: 5

Satisfaction Rating:
Review:
"I feel sorry for any one owning a reem or ruud heat pump"
Here it's fall, getting colder, I'm stuck with a ruud heat pump UPNK-024JAZ that's been worked on from day one. It has a sticking reversing valve. Been replaced three times this winter. When unit goes into defrost cycle, it won't change back to heat. Had to pull cover and tap with wooden object. Reem and Ruud will not do anything about it. Now for the bad part, I have a 10 year warranty. Installer quit in the fifth year or owner ship. Reem-Ruud is telling me the installer wasn't qualified to write that warranty. I guess I was supposed to know all this. Now for every one's information, I ordered a reem, got a ruud, same unit with a different name, reem owns ruud if I had got what I ordered (reem) I would have a 10 year warranty. But since I ended up with a ruud they only offer a 5 year warranty. Even though I have a 10 year in hand. reem-ruud refuses to help in any way. please tell all you know, if considering buying a heat pump, don't think about reem-ruud they don't give a damn about you after they have your money. You may be getting tired of reading all my gripes, but I want the whole world to know how this big company will do you, I e-mail the big boys at reem ever week with no answer and no satfiction. Wouldn't take another ruud heat pump if they give it to me. Never buy a reem or ruud. I wish this site had a category that is even worse than very unsatisfied I'm in that category.

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Date created: 2011-09-03 Name: Ronnie L. Wheat
Location: tompkinsville ky.
Years owned: 5

Satisfaction Rating:
Review:
"ruud make this right"
You would think ruud would apparate what few costumers they have, but they don't. They will blame the installer for bad insulation, writing 10 year warranty with out approval. But when it's all said and done, the ruud heat pump, reem that owns ruud, is the sorriest, junkiest, piece of crap on the market. And the reem @ ruud name is being dragged through the mud. I have been in conflict with them for 6 months. All I hear is I'm sorry we will not help you. Telling me that I will have to sue the installer, which wrote me a 10 year warranty, which they say he didn't have the right to write the warranty. How in the hell was I supposed to know that. Installer quit after 5 yrs. Now I'm stuck with this piece of junk, needing 1800.00 in parts. 10 year warranty in hand, RUUD says I'm sorry, WELL THAT'S not good enough. REEM @ Ruud.

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Date created: 2011-08-23 Name: b tatom
Location: lake city fl.
Years owned: 1

Satisfaction Rating:
Review:
"The unit doesn't cycle correctly"
Less than 5 months we're already having issues. The unit doesn't cycle correctly 4,500.00 for a piece of junk! We'll make sure all of our neighbors and friends are aware of the non-quality of these systems.

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Date created: 2011-08-03 Name: ronnie wheat
Location: tompkinsville ky.
Years owned: 5

Satisfaction Rating:
Review:
"Got a ten year warranty, ruud and reem says no because the dealer didn't have the ok to write a 10 year"
Rheem owns Ruud, both companies refuse to do anything, this heat pump has been worked on every year since it was installed. It has had its third reversing valve; replaced defrost board; replaced motor start capacitor, replaced a sensor in air handler, fan blades broke loose at rivets, reversing valve still sticks when changing off defrost cycle, have to hit with stick. Dealer quit, I'm holding a 10 year extended warranty. I know now that a dryer filter should have been installed. How in the hell is it my fault? I ordered a Rheem got a Ruud 10 year on comp, 5 on parts 1 on labor, another contractor says I need $1800.00 in parts. Rheem needs to take care of first installer, but they are telling me I have to take him to court.

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Date created: 2011-06-22 Name: ronnie wheat

Satisfaction Rating:
Review:
"warranty"
i understand reem bought rudd,and there is no difference in the two units.why does reem have a 10 year warranty, and ruud only has a 5 year warranty. i ordered a reem, when installer brought out and opened box it was a ruud.i told the installer that was wrong.he advised they come down same line, every thing the same, and had same warranty. who am i to know the difference.i have a 10 year warranty in hand, a piece of junk setting out side.you go after the installer and make this right. i don't see this is my fight,i have a tottaly comanited system, that will never be right,had 5 years and 6 months.need 1800.00 in parts.a co. as big as reem should take care of some one that got scammed on unit and warranty.no i will not take installer to court and be out 3000.00. i demand reem to take care of this. not my fault, didn't get what i ordered,and was wrote a 10 year warranty, that is no good.got e-mail from reem dealer stating if it was a reem i would have a 10 year warranty.(now)how in the hell can this be my fault. and you tottaly refuse to do anything about it, would it do any good to say please.

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