Consumer Reviews of Rheem heat pumps

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Date created: 2010-06-05 Name: Dan Woll
Years owned: 1

Satisfaction Rating:
Review:
"ok so far"
Just had a new Prestige 3 ton unit with variable speed air handler and touch thermostat. The air handler makes a lil noise when it's on high speed, but our old system was silent. Our old system also was very clogged, which made the air flow very slow. This system has about triple the air flow(old system Lennox). The air is ice cold (52 degrees) and we can get the air down to 65 if we want. The heat pump is almost silent---waaaay quieter than our Lennox. It seems to handle our air effortlessly. I will update this when heating season comes.

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Date created: 2010-05-24 Name: Debbie
Years owned: 12

Satisfaction Rating:
Review:
"Two Rheem heat pump systems."
We had two Rheem heat pumps installed when our home was built 12 years ago. We had never experience any problems with them until this spring 2010. The unit for the upstairs will not cool. When it runs, it makes a very odd noise. We called the company that installed the units. First, it took two weeks for them to return call and they were supposed to have been here last week, so far no show. I think the problem with heat pumps is not the equipment, but instead the contractors that do the installation.

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Date created: 2010-05-23 Name: Richard Lormand
Years owned: 6

Satisfaction Rating:
Review:
"Never again"
We built a new house 6 years ago and starting the second year we have had leaks. I will never own another Rheem system because we have had nothing but one leak after another! We have spent soooooo much money already, and now we have another leak that will cost over $400.00 to fix! Whoever the company uses to make these units should be fired!!! They are worthless.

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Date created: 2010-05-08 Name: P. Del Monte
Location: Central Florida
Years owned: 24

Satisfaction Rating:
Review:
"Mr."
My Rheem is outstanding. It was still running.... but was stolen. This A/C system needed 1 dryer and 2 capacitors since it was installed. I live in central Florida so in its stay it had quite a work out. Take care of your equipment and it will take care of you for a long time.

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Date created: 2010-04-17 Name: Pat Maroney
Years owned: 3

Satisfaction Rating:
Review:
"Less than 3 years compressor crapped out"
Less than 3 years the compressor lasted in my new home. Rheem suplied the part under warranty but not the Labor of 765.00 to replace $118.000 Flush, Freon of 420 dollars. I paid a total of 1414,65. Model # 13pjaz8A01/. Rheem Weather King (my butt) model 13PJA48A01 7333 MO906 08831. They should be so ashamed.

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Date created: 2010-04-16 Name: Erin West
Years owned: 1

Satisfaction Rating:
Review:
"Great System"
I see all these negative reviews, and I just can't help but wonder. 99% of the time when there is a problem with your HVAC system, it is Contractor error. Being in the business a few years back, I can safely tell you that it's not the equipment, but the installer. These units are fired up and quality tested at the plant before they are even boxed up. These issues that everybody talks about are caused by not pulling a proper vacuum (300 microns or less), no driers, undersized indoor coils, oversized outdoor systems. Contactors, relays, and other small parts will fail all the time no matter what name is stamped on the unit. These items have a limited life, and they are not manufactured by HVAC equipment mfgs anyway. Alright off my soap box. I had a new Rheem 18 Seer Prestige system put in last summer and it has been nothing short of amazing compared to the Trane that it replaced. It's super quiet and I haven't had any problems whatsoever with it. Just to let you know it's a new design(No contactors, or relays to burn out) So yeah, I would recommend it, but I want to stress the importance of finding a reputable dealer to install it. I used a Rheem Team Guy I found at the Rheem website and I would highly recommend them. Hanks Service was their name.

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Date created: 2010-03-27 Name: Artie
Years owned: 3

Satisfaction Rating:
Review:
"DON'T BUY!!!!!!!!!!"
We had this unit put in by a contractor that gave me a great price on both the condensor and air handler. He changed the duct work around in my attic at my request and was very fast with the installation. The problems started almost immediately when something called a relief valve kept making a sound like a thumping in my wall. I called the contractor several times. He came out and looked at the unit several times unable to fix the problem. Finally, a small adjustment in freon level fixed the problem. 1 1/2 years later, the same noise started up again. He now charges for his service calls because it is not covered under warranty which adds up to a lot of money. My unit almost runs continuously now and my electric bill has been over $500 a month for the past two months! I will call the contractor again and expect the same bs line he always gives me while "fixing" my unit. I will never buy another Rheem product again and anyone reading this please tell your friends and neighbors that Rheem is a piece of ****. Do not waste your money on the metal pile of crap.

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Date created: 2010-03-17 Name: Joe C. Liu
Years owned: 1

Satisfaction Rating:
Review:
"Rheem SUCKS!"
I contacted Rheem's customer service and they are not willing to help at all with my problem. One of their distributors, Gensco, sold a Rheem system to a contractor, Haas Heating, who then installed the unit in my home. This is a contractor who was supposed to go through a class in order to install a Rheem mod 90 plus a heat pump. This unit was installed in May, 2009. To this date, I am still not able to get my system operating properly and the contractor has dropped off the face of the earth. I have called him numerous times and also have called Gensco and asked them to help me over four months ago and no one is willing to help. When I hired Haas Heating to install this Mod90 and heat pump in my house, he told me he was certified by Rheem and can install this system. It has never worked properly since he installed it. He then asked one of Rheem's sales rep to come and take a look. They got the unit working and hurried out of my house. The heat pump worked for 3 minutes then shut down again! I am very surprised that a company like Rheem would authorize/allow someone this inexperienced who cannot and does not know how to set up a system to have any contact with consumers! I have already paid over $12,000 to have this Rheem system installed and basically have a metal heap outside my house that does not do what it is suppose to do and Rheem just hides behind their big name. Completely unwilling to help their customer!!!!! DON'T BUY THIS PRODUCT!

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Date created: 2010-02-22 Name: Roger Longworth
Years owned: 11

Satisfaction Rating:
Review:
"piece of crap"
We had our house built 11 years ago and this has been our worst nightmare. I would not take another Rheem if they offered it for free. We have had freon added every year and countless number of parts replaced.

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Date created: 2010-02-12 Name: Pamela Woods
Years owned: 3

Satisfaction Rating:
Review:
"Lot32AEtownKY"
I have had an affordable heat & cooling contractor out to fix this 3 and one half year old heat pump twice and now I'm waiting on them to come back for the same problem. The outside unit runs off and on for the past several weeks. I have had to pay the contractor both times he came out without fixing the problem. This is supposed to still be under warranty but for whatever reason, the contractor refuses to order and replace my defective heat pump. There is no way a heat pump of this age should be giving its owners this type of problems. Thumbs down for the product and especially the contractor peddling and installing the product.

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