Consumer Reviews of Rheem heat pumps

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Date created: 2010-12-07 Name: L. Gray
Location: Manassas, VA

Satisfaction Rating:
Review:
"Just won't die"
My Rheem 10 seer heat pump is 16 years old and still running strong despite the bent coils in the air handling unit. I have been more than satisified with my Rheem unit.

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Date created: 2010-11-19 Name: Johnny Wonny
Location: LV, NV

Satisfaction Rating:
Review:
"Beat it"
My two year old Rheem heat pump started having problem. I called two technicians and one paid advice. One tech said bad air compressor and txv and the other said txv. Paid internet advice indicated reversing valve. While I'm waiting the warranty parts I studied heat pump mechanism on internet and fought for 5 days testing and checking. Finally it dawned on me that it quit running with icing on capillary tube attached to txv. The returning liquid should vaporize at the coil not capillary tube. There must be restrction at the txv. So I beat the txv with hammer heck out of it. Wow, now it runs like a champion. You go any web site, you will hear theory of heat pump like rocket science from all the experts. It seems they want to show off their knowledge than get to the point. AC and heat pump is high school level thermo-dynamics. Don't need to be a engineer. All you need is common sense and a hammer which solves any kind of problem including whinning spouse and barking dogs. Rheem's heat pump are not rated positively. They must manufacture the parts in factory in China.

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Date created: 2010-11-15 Name: M. Grove
Location: Southern Indiana

Satisfaction Rating:
Review:
"VERY Unhappy"
I hate to admit that I own not one, but two Rheem Classic Series heat pumps. Installed first one at my residence Fall '06, to replace 12 yr old trouble-free American Standard. Worked fine at first. Bought rental property Spring '07, so installed another of the same unit there. Shortly afterwards, unit at my residence failed, compressor shot, whole new unit installed. That got the ball rolling. Rental property has had numerous service calls and cannot maintain pressure. After very high electric bills at rental, service company claimed nothing wrong, but suddenly--- bills were resonable without major weather change to account for it???? I believe they had overlooked something on previous service calls and didn't want to admit it. My residence leaks freon on regular basis. Have service warranty on both, both checked 2x per year. Each unit stopped cooling early this summer, right after they were inspected. Had I had any idea this would all occur, I never would put in a Rheem, and never will again. Service company claimed they 'didn't have any complaints on the units'. Find that hard to belive---what's the odds of having two and problems with both? Service company wants to blame on heat pumps in general, which I don't buy since my residence is now on it's 3rd heat pump, and the 2 previous ones were very economical to operate and like I said---PROBLEM free. I plan to search consumer sights in hopes of finding a class-action lawsuit against this company. It has already cost me nearly $14,000 and both are junk that will likely have to be replaced in the next couple of years---of which I cannot afford to do!

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Date created: 2010-11-07 Name: Denise
Location: Lancaster

Satisfaction Rating:
Review:
"classic outdoor unit"
WE had a new Rheem heatpump installed about 5 years ago. We have had to have something replaced or serviced every year since. I agree it may be the service technicians having NO clue as to how to service these units. We would not recommend nor will we purchase another Rheem in the future.

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Date created: 2010-10-08 Name: John Sheppard
Location: Dallas, TX

Satisfaction Rating:
Review:
"Noise and replace A-Coils"
I have two Rheem heat pumps. The A-coil on one was replaced very soon after the original installation because of excessive "hammering" noise when it shutoff. The A-Coil was replaced again a few years later because of a leak. Now, this system is making a gurgling, running water kind of noise that two different techs say is caused by the A-coil. The 2d unit in my house has worked fine except it also had a leaking A-coil that had to be replaced. Also, the water coming out the drain is always rusty which indicates there is some rusting of the drip pan which should not be happening.

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Date created: 2010-08-30 Name: SHARRIE ROST
Location: AR

Satisfaction Rating:
Review:
"mRS fROST"
i WILL NEVR OWN ANOTHER RHEEM NOTHING BT A MONEY PIT.

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Date created: 2010-07-19 Name: Pam

Satisfaction Rating:
Review:
"Bad decision"
I am completely unhappy with my heat pump in every aspect. I have terrible hot spots in my home during the summer and the temperature in the house is normally 8-11 degrees higher than what I have the thermostat on in the afternoons. It's so hot in here between 2 and 6 in the afternoon, it almost makes me feel sick. I have double paned windows and good insulation so I don't understand what the problem is. Also since the unit was installed, I often have a bad odor inside the house when the unit is running. In the winter, it blows cool air. After the unit has reached the temperature, the thermostat is set on because the fan continues to blow. I truly feel this was the worst decision I have made.

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Date created: 2010-06-27 Name: Tim B.
Years owned: 7

Satisfaction Rating:
Review:
"Nothing but Rheem, however......."
Typically, you don't replace your heater/ac unit that often. Mine went in the blizzard of 2003. I plodded through to Spring (early arrival that year!) with electric back-up and a set down thermostat. During that time, I heavily researched heat pump mfg's but more importantly I researched local installers. I agree with one other comment here that the installation is critical. Anyway, for me, Rheem is the only way to go. I clean the indoor/outdoor coils myself and clean the filter monthly (or more; 2 cats). This year (2010), we had 3 major snowfalls and my electric bill was within $1 of the same month a year ago. That's a lot of defrosting and of course, brooming away the snow as much as possible. Rheem, baby, Rheem!!!

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Date created: 2010-06-17 Name: Harrisburg
Years owned: 4

Satisfaction Rating:
Review:
"Rheem is great"
I purchased a home with a Rheem 12 seer heat pump. This unit has operated flawlessly for this time period. The utility bills are very reasonable even after our 30% in utility costs. I would install this product again without a doubt.

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Date created: 2010-06-09 Name: J. Simpson
Years owned: 17

Satisfaction Rating:
Review:
"Rheem 4 ton, 10 seer, 17 years old"
17 years old and had our first problem with it. Never had it serviced, just kept coils clean ourselves. Great product.

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