Consumer Reviews of Rheem heat pumps

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Date created: 2011-09-06 Name: Connie Sweeney
Location: SPRINGVILLE, AL
Years owned: 1

Satisfaction Rating:
Review:
"Very, very disappointing brand."
We bought our house 6 years ago with 2 Rheem heat pumps that were already installed. One started to have problems at year three and after numerous repairs we decided to replace the unit. We were told that our unit was undersized for our house and running too long and hard... and that is why it was giving us so many repair problems. We had a new 4 ton split system installed in August 2010. That unit quit working 3 days later and had over 7 services calls in a 6 month period. After our service technician met with Rheem and sent several letters Rheem finally decided to replace the system. It was replaced in February 2011 and on September 2011 this new unit quit working. My advice to anybody would be to find another brand to install unless you like to spend a lot of money and be constantly without air conditioning and heating. It is the worst product on the market. Our heat pump quit working again on 09/02/11 and 4 days later we are still waiting for repairs and without air conditioning in Alabama with 95+ temps every day. The tech that installed the unit won't return our calls and Rheem will void the 5-10 year warranty if we have another company repair it. Very, very disappointing. Do yourself a favor and run far away from any Rheem product.

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Date created: 2011-08-30 Name: Mark Hettick
Location: Missoula Montana
Years owned: 3

Satisfaction Rating:
Review:
"My Rheem Furnace/Heatpump/Ac Unit Is Junk"
Going on three years with my top of the line Rheem. They put it in and replaced in two weeks with a new one. Still want work and the salesman will not do anything about because Rheem will not help with all the labor he has in replace the first one. The heat pump and ac unit still don't work. Pay that much for a heat unit and its junk. Just put a new Armstrong in the house my company built and its works great. Think twice before buying Rheem product. The service from Rheem has been very unsatisfied.

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Date created: 2011-08-20 Name: karen barton
Location: Australia
Years owned: 3

Satisfaction Rating:
Review:
"My 3 years old Rheem heat pump has died"
My 3 years old Rheem heat pump has died, complete rebuild needed, cost of approximately $1,500, apparently due to too much calcium in the water. Why are we not told about how the quality of the water can affect the running of the system? Why is being environmentally friendly so expensive? I am not happy!!

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Date created: 2011-08-16 Name: ALEX VARGAS
Location: ORLANDO FLORIDA

Satisfaction Rating:
Review:
"Unit is leaking all over the place"
One week and the outside unit is leaking all over the place. But what you expect made in Mexico !!!!!!! The biggest mistake of my life!! Rheem do not back up their product. When the unit is broken you need to wait and wait. I have a newborn baby and for the past week its been over 90 degrees in my home. Do you think they care? No! They got their money now with no cares.

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Date created: 2011-06-12 Name: B Barnard
Location: Godfrey, IL
Years owned: 20

Satisfaction Rating:
Review:
"Rheam heat pump"
my 27 year old heat pump had a leak, the little cap was tightened, charged, and now works fine.

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Date created: 2011-06-07 Name: joe motta
Location: russellville al
Years owned: 1

Satisfaction Rating:
Review:
"warranty scam"
My 15 month old heat pump was giving me some problems in December the contractor came and changed a board. The following month I got a electric bill $450.00 and the unit would not heat the house I called the service tech and he told me it was to cold. Ac time came turn it on and not thing called a tech and he found the line was not sweat properly lost all refrigerant. The warranty dose not cover refrigerant. Even if it is a bad fitting. So they don't cover any part of it. because no parts need to be replaced So its costing me $500.00 to fix the unit

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Date created: 2011-06-02 Name: C. Herbert
Location: Rogers, Arkansas
Years owned: 12

Satisfaction Rating:
Review:
"RHQA - 1620J (4 Tons of Expenses and little payoff)"
I bought this 4 Ton unit new, and now it is completely shot. It has leaked out all the coolant and now the inside air handler is covered black mold. I only used it only on temps above 35 degree, because did not heat well without the heat stips it temps where below 35 degrees. I only use it in the summer on hot days above 85 degrees. Thousands of dollars and now it is beyond repair. Not a long life for the original cost, I bought the seer 13, for added electrical savings. I am really saving on my electric now because all I have is a fan for 100 degree temp. Thanks, Rheem....

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Date created: 2011-05-29 Name: B Barnard
Location: Godfrey, IL
Years owned: 20

Satisfaction Rating:
Review:
"Rheem heat pump"
Mine is 27 years old and just last year and this year has a leak. Hopefully won't cost much to repair

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Date created: 2011-05-18 Location: miami, fl

Satisfaction Rating:
Review:
"This is very reliable, wrks all year round especially during winter days."
We've owned this pump for about a year and a half. It works fabulous. We bought it off the air conditioning warehouse. it was actually on sale at that time. it wasn't that bad of a deal. But it still did cost some money though. it wasn't new but the sale was worth it. I like mostly everything about it. Once it started making a little more noise than usual getting into its first year then we got it checked out, but it turned out fine. Presently, I had have any more issues involving the pump. We just do air filters change, add refrigerant or what not to keep it running nice and cool. Well, definitely I would buy this brand of heat pump again. And I would recommend it to all my friends. it's one of the good ones. So far to us it seem Pretty reliable.

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Date created: 2011-05-12 Name: J Latham
Location: Alabama
Years owned: 21

Satisfaction Rating:
Review:
"Still running but for how much longer?"
The heatpump has given me problems over the years but is still working. Had to push the reset button the other day but after that, everything was fine. Had a Rheem repairman come out and basically said it was running fine but a slow leak of freon somewhere. He did say, I would need to replace it in the near future. I guess right now, I hold my breath and praise the Lord for all the good years(well a few problems too).

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