Consumer Reviews of Rheem heat pumps

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Date created: 2010-01-31 Name: Taylors HVACR
Years owned: 15

Satisfaction Rating:
Review:
"owner"
I'm a HVACR contractor. Most of the complaints I've read here have to do with poor install/design. I do a manual j calculation on all new/replacement jobs. I have found many over sized units as well as very bad duct design. I have down sized replacement equip. and customers were extremely satisfied. Condo/trac home construction has a high infiltration/poor duct work that are responsible for most equip. complaints. I have installed Rheem products for 15+ years. I have had very little problems in all those years. They are of very good quality.

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Date created: 2009-07-21 Name: Tbone
Location: Las Vegas
Years owned: 5

Satisfaction Rating:
Review:
"MY 4 YR OLD RHEEM HEAT PUMP HAS BEEN FABULOUS"
Wow! I have to say I am somewhat perplexed with the rheem negative reviews. I bought a brand new 3 ton heat pump unit (12 seer) for one of my rental properties. I've owned it for 5 yrs and have not had one problem. Not one service call! Unit blows ice cold in the 115 degree Las Vegas summers and keeps the house toasty warm in the winter. I was told and have read, that rheem and rudd are rated as requiring the least repairs by consumer reports. My unit was installed by a reputable, highly recommended authorized rheem dealer and contractor/installer. That same contractor is coming over to my primary residence to give me a rheem quote for one of my failing heat pump units that is over 2 yrs old. I'll stick with the rheem.

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Date created: 2009-05-11 Name: William Good
Years owned: 19

Satisfaction Rating:
Review:
"rheem or not to rheem"
Bought our condo new an our rheem has given very little trouble, compressor just gave out this weekend, so looking for another unit.hope I can find one as good as this one but every contractor tells me something different so im confused an going to have to go with my gut on chooseing a new one

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Date created: 2009-03-09 Name: The Websters
Location: Walkertown, NC
Years owned: 22

Satisfaction Rating:
Review:
"Rheem we will miss you!!"
Great unit!!! Served 22 years faithfully. For the first ten years we never even had to touch it! Always kept us warm in winter and cold in summer. We will miss our Rheem unit, our compresser went bad. No complaints at all!! We will miss its dependable service.

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Date created: 2009-02-26 Name: R. Boney
Location: Ohio
Years owned: 19

Satisfaction Rating:
Review:
"No complaints"
Installed this unit when we built the house. Have never had to have it worked on. After 19 years, the compressor finally gave out. Talked to several servicemen and they all said average life in this area for a heat pump is 10 years, so can't complain.

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Date created: 2008-10-30 Name: WSG
Location: Tpa. FL
Years owned: 17

Satisfaction Rating:
Review:
"Dependable,Economical."
Unit (3.5 ton heat pump) has performed reliably for 17 years. Two repairs, Condenser Fan, Compressor Contactor. Utilized heat recovery option to make hot water. Will replace next spring with another Rheem unit. Annual maintenance is key, licensed contractor should always be involved. I've certainly received my monies worth and will with out hesitation purchase another.

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Date created: 2008-08-05 Name: Hal R
Location: Eagle Point, Oregon
Years owned: 3

Satisfaction Rating:
Review:
"so far, so good"
This 2.5 ton unit was installed new, new house, in 2005. I maintain the both coils myself, and clean the system twice a year. It stays right up with 100 deg+ to 20's and 30's in the winter. Air handler is quite, scroll compressor is nice and quite too. I don't know if I would have picked Rheem if the contractor didn't, but now that I have one, I think it blows the socks off of my former Bryant, and a Carrier (that I will never have again). It has never needed service in the 3 years so far, which is a testament to a well installed and soldered copper system. If you look through all of the reviews on this sight, you will see that most hammer on their equipment, with a 2 out of 5. It sounds like a lot were oversold, with larger systems than they needed, with rapid cycling, freezing up, in all the brands. Upsold? Taken advantage of? I don't know. Sizing is very important for longevity and efficiency. Folks that post here, seem to have an axe to grind. Rheem has been in business since 1927. If all of their systems were horrible, do you think they would still be in business? Today, it was 101. Output was 56deg, with an input of 77 deg. Running pretty darn well. Heat pump side runs on the compressor down to the mid/lower 20's, without needing aux heat. I am pretty happy with it so far.

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Date created: 2008-05-29 Name: John Prudhomme
Location: Montreal, Canada
Years owned: 16

Satisfaction Rating:
Review:
"Rheem 1992 Weather King"
This has been the only unit I have owned since becoming a homeowner. Had this 2 ton system installed with an oil furnace (Lincoln) in 1992. A relay went the second year (repaired under warrantee) Had seasonal servicing done for only 2 years after. Last year had it looked at and topped off with freon, the service guy came back in and told me he wouldn't charge me 'cause the compressor was dead, didn't even charge me for the call! He told me that heat pumps can last between 8 to 12 years depending on usage, etc... I turned it on after he left and it ran all summer long. We'll it was freezing up this last winter...so I bypassed it and finished up with oil...ouch!! I tried to see if there was still some magic left in it this spring when the temperature started to climb,... But "its dead Jim" I plan on buying the same brand since it served me so well.

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Date created: 2008-03-12 Name: Jason
Location: Washington

Satisfaction Rating:
Review:
Ive installed and servied Rheem Equipment for over ten years. I have intalled hundreds of heat pumps, and a'c systems. They have a outstanding warranty, excellent preformance, and they have the best EER and HSPF numbers on the market. I would recoment Rheem to anyone and everyone.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.