Consumer Reviews of Rheem heat pumps

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Date created: 2011-11-28 Name: michael f ball
Location: jax fl

Satisfaction Rating:
Review:
"Hope this will help"
Great price for both outside unit and blower. I changed out a very poorly built tempstar 13 ( 3 evaperator coils in 5 years time,curcuit board in blower,compressor died at year 12) Done! I checked out furnace reviews. Rheem at that time rated #3 ruud #2 amana#1. As preprice point, ruud and rheem are the same unit, the lower cost will always will win and that was Rheem. 13pjl48a/rgslhm4821ja model# with a programable thermostat.We changed out 3.5 ton to 4 ton ( please check sizing chart to the homes sq ft) And what a change it made in tempature and run time.And for a price of $3050 total!The outside unit uses full lovers to protect the coils ,the paint looks durable and inside blower is quite ,However the the outside unit is very loud! When it starts or cycles on or off. Im not sure if its the way it was installed on a new plastic riser pad. There is a big thud at start up and shut down, but quite when running.so far great unit a word to the wise! Shop the overall price on unit and installation !The 1st guys and the fastest contractors were the most expensive by as much as 3000.00 dollars more. also Shop the contractors that post there prices for btu or size of unit. If they advertise a price, use it as a rule on thumb. I got prices from the papper mint a local coupon magazine.do your home work,check them out and hold them to there price.check bbb, And also ar if they are a recommended top installer for the brand you would like to have installed. All this information is is posted on the fatorys web site. And by the way most manufactors are giving you a 10 year parts warrenty at no cost to you.

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Date created: 2011-11-27 Name: Cindy Reed
Location: Whitwell Tn
Years owned: 3

Satisfaction Rating:
Review:
"BAD UNIT"
Rheem Heat Pump is only 3 years old, compressor burnt out, their safety breaker didn't work so it burnt out our main breaker which cost us $95. The compressor was under warranty, but the company charged us to ship the part to the installer, also charged us for the freon, filter and labor in all it cost us $435 just because their product didn't hold up. So please if you are in the market for a heat pump don't chose a Rheem, the company doesn't stand behind their product.

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Date created: 2011-11-21 Location: Poughkeepsie, New York

Satisfaction Rating:
Review:
"Reviewing my Heat Pump"
The heat pump we own is the RHEEM RPNL-048JAZ 4 TON SPLIT SYSTEM HEAT PUMP 13 SEER R-410. We have had this heat pump at our house for over a year. I disliked the fact that it was worth so much money however it was definitely worth the hefty price tag. The way the house is kept heated is second to none. Also, there is barely any sound from the system and the pump itself is also relatively quiet. Noise was a major problem we had with the previous system. There have been no major repairs on this, there was only one time where the fan was making some weird noises but it was simply because it needed to be cleaned out a bit. I would definitely recommend this heat pump to anyone who wants something of quality however be prepared to pay upwards of 1000$ for it. This heat pump is certainly not cheap but you will not be disappointed.

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Date created: 2011-11-16 Name: M.D.
Location: San Antonio , TX
Years owned: 13

Satisfaction Rating:
Review:
"Excellent Unit"
Rheem RPNL-042JEZ is a very good unit. Small leak after 12 years in coil, but fixed. Getting a little noisy with time, but will replace with another more efficient rheem for the same amount of money!!

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Date created: 2011-10-24 Name: Vinicioaz
Location: Phoenix, Az
Years owned: 1

Satisfaction Rating:
Review:
"The best unit in the market"
If I was to buy a heat pump based on these reviews, I would be very disappointed. I can't believe that every brand has a negative rating!! Rheem, Trane, American Standard, Carrier these are all top of the line heat pumps. I personally witnessed 30-40 year old heat pumps of these same name brands that were still running. More than just buying a heat pump, people need to do their homework on the contractor that's installing it. P.S. Watch out for the big companies.

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Date created: 2011-10-08 Name: Rheem Dealer
Years owned: 1

Satisfaction Rating:
Review:
"Newer Rheem systems have defective expansion valves"
Most of the Rheem RPNL equipment failures of the last 5 years or so are usually due to a defective expansion valve. All large domestic(USA)manufacturers of residential hvac equipment have had the same issues. Rheem installs their expansion valves at their factories so the expansion valve failures are covered under the parts warranty. Other manufacturers equipment is designed to have the expansion valve field installed by the installer. Those expansion valves have a 1 year parts warranty with no labor allowance. The point is if your experiencing issues with your Rheem system (the need to reset power, compressor overheating, freezing up coil) you need to have the expansion valve replaced. Any Rheem dealer can do the repair, not just whoever installed the system. The longer you wait the more likely you'll end up paying the cost of the repair of the defective expansion valve.

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Date created: 2011-10-07 Name: kyle stanley
Location: panama city, florida
Years owned: 6

Satisfaction Rating:
Review:
"TERRIBLE UNIT"
I bought this rheem classic after my last "no name brand" unit went out and parts were discontinued. I was confident in the choice being Rheem and having a 10 year warranty. Too bad they did not tell me that the 10 year warranty is conditional. Does not cover labor or freon. Compressor is warranted for 10 years other parts 5 years and less. I have had nothing but problems out of this unit. Now have to replace the coils in it. I don't believe any brand is going to be worry free I mean lets face it they just don't build anything that last now days. Name brands are a joke.

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Date created: 2011-10-05 Name: James Franklin
Location: Tucson, AZ

Satisfaction Rating:
Review:
"RHEEM is alright with me..."
This rooftop 14 seer packaged heat pump RQPM-A048JK replaced my 22-year-old Rheem, which actually was still working, but was costing me too much to run. This new one kicks butt and was a great deal considering the $1500 tax credit and $400 Rheem rebate. It keeps putting out about 55 degrees coming out of the supply ducts even in hot 100+ degree temperatures and record heat in August here. I have no complaints and only hope it lasts as long as the previous unit. I guess it's human nature to gripe when something's wrong and remain silent when everything is fine, so I'm putting my positive opinion on here to help balance it out! Heck yeah,I'd buy another Rheem!

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Date created: 2011-09-13 Name: Bob Trail
Location: Lake Como FL
Years owned: 10

Satisfaction Rating:
Review:
"The most credible"
I am Robert Trail, after reading this collection of experiences I feel that there must be many happy folks who don't contribute (once you're all set, you aren't inclined to revisit this forum) so items like quality of service and number of major repairs are the most useful, but unless extreme, should be weighed. The most credible are installer contractors' comments and I wish there were more of them. It is apparent that installation is critical. I really like my 10 year old Rheem. Haven't needed the heat strips at all here in northern Florida.

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Date created: 2011-09-06 Name: Connie Sweeney
Location: SPRINGVILLE, AL
Years owned: 1

Satisfaction Rating:
Review:
"Very, very disappointing brand."
We bought our house 6 years ago with 2 Rheem heat pumps that were already installed. One started to have problems at year three and after numerous repairs we decided to replace the unit. We were told that our unit was undersized for our house and running too long and hard... and that is why it was giving us so many repair problems. We had a new 4 ton split system installed in August 2010. That unit quit working 3 days later and had over 7 services calls in a 6 month period. After our service technician met with Rheem and sent several letters Rheem finally decided to replace the system. It was replaced in February 2011 and on September 2011 this new unit quit working. My advice to anybody would be to find another brand to install unless you like to spend a lot of money and be constantly without air conditioning and heating. It is the worst product on the market. Our heat pump quit working again on 09/02/11 and 4 days later we are still waiting for repairs and without air conditioning in Alabama with 95+ temps every day. The tech that installed the unit won't return our calls and Rheem will void the 5-10 year warranty if we have another company repair it. Very, very disappointing. Do yourself a favor and run far away from any Rheem product.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.