Consumer Reviews of Rheem heat pumps

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Date created: 2012-03-18 Name: S.K.
Location: Orange Park, Florida
Years owned: 2

Satisfaction Rating:
Review:
"NEVER BUY A RHEEM!"
We have had a Rheem hvac unit for less than 2 years and have been without air and heat more than 5 different times! We also purchased a 10 yr warranty but the fees for labor have cost us an outrageous amount of money. This unit is junk and we can't get anyone from the Rheem Co. to contact us. Don't buy from Rheem! Will never buy from them again!

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Date created: 2012-02-29 Name: Crystal
Location: Virginia

Satisfaction Rating:
Review:
"Terrible Product"
We had out 2 1/2 ton rheem installed (inside and outside unit) in January 2010. We have had nothing but problems since. We live in Virginia and out heat pump has run constantly since installed. Our electric bills never went down even after installation of new unit. The unit is extremely loud and is outside our bedroom. I can hear from end of driveway on some days. The unit is now 2 years and 1 month old and we hired a new contractor to come out last week because our bills are $289 for 31 days. Come to find out the motor has oil all over it which I am told will only last about another year, and today they tell me that either my compressor or compasitor are bad and that the heat is running constantly on emergency heat. I am told that parts are covered but not the labor which could run $1,000! wth. We even got the opinion from separate contractor than one whom installed to be sure it was the product and not installation problem. These products are terrible. Now I am out the $4k I paid exactly 2 years ago, have had bills from $289-$800 for a 1100sq ft home with 2 adults and 1 kid....and now I am not covered for labor on a part that should have lasted 10 years but only last 2years or less..because I have been having this problem since day 1!

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Date created: 2012-01-14 Name: scott mullins
Location: Ga
Years owned: 6

Satisfaction Rating:
Review:
"Not reliable"
I had two of these heat pumps installed and have had problems with both. Most have been due to bad installation (sloppy wiring) not the units themselves. We did have a leak in one unit which the warranty covered the parts but not the refrigerant which was $350.00. They are louder then other heat pumps we have owned and register temp is low (high 70s) at 35 degrees outside. I would try a different brand before purchasing Rheem.

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Date created: 2012-01-04 Name: Lee McLaughlin
Location: Boynton Beach, florida
Years owned: 1

Satisfaction Rating:
Review:
"Poor Product"
This heat pump unit was installed in August of 2010. As of 1-04-2012 (17 months) it has failed 4 times. There seems to be no way to contact the company directly to attempt to obtain a replacement unit. This is a split unit. Compressor unit 15PJL48 Air Handler RHKLHM60

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Date created: 2011-12-18 Name: rich mcginnis
Location: roseville,ca
Years owned: 2

Satisfaction Rating:
Review:
"heat pump"
Takes 4 hours to raise temp 6 degrees, twice as long then my 20 year old heat pump. This Rheem is not a good unit. I do not recommend. It also makes noises when it starts up.

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Date created: 2011-12-15 Name: Dan C.
Location: Fairport, NY
Years owned: 1

Satisfaction Rating:
Review:
"Do not buy Rheem"
I have purchased 2 homes in the past 5 years and both had Rheem equipment installed. The first was a Rheem gas furnace that was 2 years old when we purchased the home and we had to put over a $1,000 in service repairs/parts into the system in 4 winters (plus countless freezing nights). Our newest home has a Rheem heat pump/AC/air handler system installed. Manufacturing date on heat pump and AH read May 2010. It is December 2011 and we just dropped over $500 in replacing a defrost board. What hunks of junk. I will never buy Rheem when the opportunity arises to replace this garbage.

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Date created: 2011-12-08 Name: D. Butcher
Location: WV
Years owned: 3

Satisfaction Rating:
Review:
"Do your homework!!"
Do your homework. I have read a lot of these reviews and have noticed that a lot of the gripes are the same as in the series of heat pump they purchased. First of all the 13pj series is Rheems Builder grade which means it is a cheaper built unit and will be louder and more prone to having other problems. The rpnl..jaz series is rheems standard 13 seer unit. It is a very good unit, I had one of these before the jez series that I have now. The jez series is the prestige and in my opinion is the best unit on the market. All of these units have a 10 year Parts/Compressor warranty. (one thing everyone needs to realize is all manufacturers will not cover labor and will charge freight to get the material there!!) There are optional labor warranties you can purchase (ask your contractor about it) What makes the jez model the best is it has a smart board in it that will protect the compressor against burn out which is also why it comes with a 5 year no hassle replacement warranty that if the compressor goes out in the first five years rheem will replace the whole unit not just the compressor. Also it is one of the most quietest units I have heard. I absolutley would recommend the jaz or mostly the jez series to anyone out there looking for a great system, also I have not found yet any other manufacturer that offers the 5 year no hassle warranty. One last thing people need to take into consideration is the quality of the contractor installing these units because from what I have heard and researched is if it is not put in properly, every manufacturers unit out there will have problems!

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Date created: 2011-12-07 Name: Bill Gourley
Location: Paducah, KY
Years owned: 1

Satisfaction Rating:
Review:
"Problems"
I can't find my model number listed above, but, on the manual it says: "(-)pql-jez model series - 15 seer. This unit was installed in a new condo in June, 2010. I have had to call service about 10-12 times in that period of time. The service guy would come out, add gas and hit the reset button and declare the unit as being fixed. It would run for a few days and quit running again. About December of last year, another repairman came out and installed a new expansion valve and the unit has worked ok since then. Three days ago it quit working again. The repairman came out, added more 410-a, hit the reset button and declared it repaired. That lasted about two hours and it's dead again. Another repairman is supposed to be here this afternoon. I'm sure glad we can use the emergency heat or we'd really be cold, it's 38 degrees outside. The greater problem is we go to Florida in the winter and I'm scared to trust this unit. By the way, it is all electric.

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Date created: 2011-12-02 Location: West Chester, PA

Satisfaction Rating:
Review:
"Very pleased! Great heat pump"
Ive owned this heat pump for years now. It's very reliable, and hasn't caused any problems. The only problem is that it makes a little noise when it works. It's not very noticeable though. I would definitely recommend this brand to anyone.

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Date created: 2011-12-02 Location: Richmond, VA

Satisfaction Rating:
Review:
"Rheem 13PJL Line Heat Pumps Great Buy"
I have owned my Rheem heat pump for the past 5 years. It has been very reliable and has not broken or required maintenance beyond what is regular. The heat pump is also very energy efficient, and according to calculations, it has saved me over $100 a year in energy costs for each of the past 5 years. That's $500 saved just by using a Rheem heat pump! The only time I did have a problem was when something lodged itself in the heat pump, but Rheem's Easy Service design allowed me to fix the problem myself just by removing the top. I cannot think of anything to dislike about my heat pump, as my last heat pump ceased to function after two years and this has already lasted five. That being said, I would strongly recommend this brand to any friend or anyone looking for a heat pump for their home.

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