Consumer Reviews of Rheem heat pumps

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Date created: 2012-08-11 Name: kenneyV.
Location: Tempe, AZ.

Satisfaction Rating:
Review:
"so far so good"
Had my heatpump for over 15 years now and runs good have had problems with the capacitors for the fan and compressor failing but in arizona heat that's almost to be expected. Got new capacitors changed them both myself. This is something that should be done every few years because of the heat. Also changed the contractor at the same time because it also does not last for ever. A person can save big bucks doing this themselves, just have to remember to remove the power first. I get a check up in early spring and has held a charge since day one. it's getting up there in age and will replace it with a more efficient unit when I get the money. Not sure I'll go with a Rheem again but with the success I've had with this unit I just might. Sorry to read about so many people having problems with their systems, maybe they should find a new service person.

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Date created: 2012-07-30 Name: sd NC
Location: North Carolina

Satisfaction Rating:
Review:
"Rheem"
We replaced our old ac heat pump with a new Rheem installed 4 years ago- It has quit working 5 times in the 4 years. Today we had the capacitor replaced. Our old unit worked 20 years and only started giving us trouble after it worked 19 years! (Not a Rheem). When this rheem unit is replaced, it will not be with another rheem! I wouldn't have another Rheem if it were free. Costs too much to keep fixing it.

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Date created: 2012-07-12 Name: Mike
Location: Louisiana

Satisfaction Rating:
Review:
"junk"
I built a new house, 3 years ago, placed 4 heat pumps, all have been worked on....AT Least every 4 months!!!! These units...and thus rheem...is a pile of crap. do not buy!! In fact....even if given to for free...do not accept!!

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Date created: 2012-07-01 Name: ali jahani
Location: gilbert,az

Satisfaction Rating:
Review:
"rheem prestige uni"
We bought 2 units, they have some sort of problems from the day one, we have been without heating for 4 days in winter, without cooling in june and july of arizona

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Date created: 2012-06-23 Name: James Franklin
Location: Tucson

Satisfaction Rating:
Review:
"RQPM Still goin' strong in Tucson heat"
My 14 seer 4 ton packaged heat pump from Rheem is still working well with next to no maintenance at almost 2 years now. Just wanted to let others know. Today, at the end of June, it's 105 degrees outside and my output duct temperature is still 55 degrees with the thermostat set at 78. I would still recommend this unit. Some stats: Single homeowner, all electric house, last electric bill, May, was $90. This month is, of course, much hotter but I'm expecting the bill to be about $130. Hope this helps someone out there!

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Date created: 2012-06-14 Name: Wichita Place
Location: Orlando, FL

Satisfaction Rating:
Review:
"Rheem 'Prestige' 3 ton heat pump is garbage!"
Had a 16 seer 3 ton prestige unit and blower installed in June 2009. March 2012 txv valve goes out and costs $420 to replace. Now the coils have 2 leaks...the repair guys say 'don't worry it's covered under warranty' but the $450 to do the work isn't. It worked fine for 2 years 9 months. What a piece of junk!! Installed a Carrier at the rental same year 1 month earlier...no issues. Rheem should be ashamed of their product(s) and change their business objectives to 'expensive anchors'. I will never buy their products again!

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Date created: 2012-06-12 Name: D Hawks
Location: Seminole, Fl

Satisfaction Rating:
Review:
"Never again"
I wish that this site was around 2.5 years ago when my 2001 Rheem died and I stupidly replaced it with another after reading Consumer Reports etc. Now the motor is shot and I get to pay the service repair guy $50 for coming out to say the motor was dead and when they come to put in the warranted part, another $175. I'm am so over this. When the system works it is very good but now unreliable. Forget trying to contact the company because they do not respond and do not include a phone number.

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Date created: 2012-06-03 Name: C. Edward
Location: South Carolina

Satisfaction Rating:
Review:
"At this rate, it's gonn'a break me!"
2.5 Year old home/unit. 3.5 ton unit. Thermal expansion valve shot in less than three years. Tech showed me the screen in the valve after he removed it. Full of debris that looked like metal filings. When he took the fan housing off to access the valve, the conduit from the fan to the unit housing was ripped and the wires were chafed (sp?) severly as they entered the control panel area. The conduit had been jammed into the unit at the factory as it entered the housing. 2.5 year old unit and I had to shell out over $200 for labor and gas replacement. The valve was covered under warranty. The thing is practically brand new! It's also extremely noisy. Do not place a new Rheem 3.5 ton unit anywhere near a sleeping area. The reversing valve will keep you awake all night.

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Date created: 2012-05-06 Name: MARGARET MCGOWAN
Location: Martin, TN
Years owned: 7

Satisfaction Rating:
Review:
"NEVER BUY RHEEM"
Had this unit put in 6-03-05, in 08 had to replace the compressor, liquid lines and replace refrigerant and now 4/05/12 the unit wouldn't run when turned on. All the refrigerant had run out. I had a broken equalizer line broke at braze joint, of course had to have the refrigerant replaced...having this work done isn't cheap, I have learned my lesson and should have done my home work first...so please don't make my mistake...don't buy a Rheem, they are garbage.

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Date created: 2012-03-23 Name: Selena Burlison
Location: Murfreesboro, TN
Years owned: 3

Satisfaction Rating:
Review:
"Worst unit ever!"
We moved in our brand new house 3 years ago with a brand new Rheem heat pump. From day one we have had numerous problems with this unit. We've had it serviced 2x a year and all we get in return is super high electric bills and problem after problem.... Expansion valves to be exact. Rheem will not admit there are problems with these valves. This unit has cost us big money since the warranty does not cover labor or freon, which is extremely exspenive! Now the compressor is almost shot due to these defective valves. Rheem representives are of no help what so ever! We could have bought two brand new units with all the money we have dumped into this worthless unit!! So with that said we are now spending big money to replace the "still under warrentied" good for nothing Rheem unit and I can promise you it will not be a rheem!!!!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.