Consumer Reviews of Rheem heat pumps

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Date created: 2010-02-05 Name: S. Bush
Years owned: 3

Satisfaction Rating:
Review:
"Rheem/Weatherking is Crap!"
I have lived in this house for less than three years. The house itself is less than five years old. The heat/air have never worked properly. I have had a total of seven service calls and they have all told me something different is wrong with it, but they all agree that Weatherking is crap! All I know it that it doesn't work but my electric bill is still $250 every month. I have contacted Rheem via email because there is no phone number for them listed anywhere that I have been able to find twice but I think they are BSing around until the warranty finally expires so they won't have to do anything about it. I am at my wits end!

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Date created: 2010-01-31 Name: W. McKee
Location: Texas Hill
Years owned: 3

Satisfaction Rating:
Review:
"Good A/C - Poor Heat Pump"
1st summer, compressor died. Once replaced (great 10 year warranty), it cooled great in sweltering high humidity Texas Hill Country heat. Bad news come winter, when temp goes below 42 degrees it won't heat unless you turn on strips! Those strips cost $25 to $40 per hour to run (220 volts at 60amps). Uses area 110v oil heaters to supplement (2) and get daily cost dow to $9-10. Thank goodness for pec which provides ability to monitor use on 24 hour basis.

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Date created: 2010-01-31 Name: Taylors HVACR
Years owned: 15

Satisfaction Rating:
Review:
"owner"
I'm a HVACR contractor. Most of the complaints I've read here have to do with poor install/design. I do a manual j calculation on all new/replacement jobs. I have found many over sized units as well as very bad duct design. I have down sized replacement equip. and customers were extremely satisfied. Condo/trac home construction has a high infiltration/poor duct work that are responsible for most equip. complaints. I have installed Rheem products for 15+ years. I have had very little problems in all those years. They are of very good quality.

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Date created: 2010-01-02 Name: J. Zima
Years owned: 1

Satisfaction Rating:
Review:
"jena1234"
Tooo noisy! Terrible response to even look at the problem. Asked to have the quietest heat pump installed, as it is next my bedroom. Now they, the installer and rep, can't understand why I'm not satisfied. Sounds like a lawnmower, defrosts like an airplane landing and stops running like the trash compactor. Since I no longer sleep, its affecting my health.

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Date created: 2009-12-12 Name: Debbie Armstrong
Years owned: 1

Satisfaction Rating:
Review:
"very unsatisfied"
I got talked into putting a heat pump in my shop. Since then, my bills have gone up an extra $300 every 3 months and had to replace the wiring on the unit. I'm going to replace it with gas instance hot water.

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Date created: 2009-12-03 Name: Greg Schmidt
Years owned: 14

Satisfaction Rating:
Review:
" 14 year old Rheem"
I owned a Rheem classic viii high effeciency heat pump since 1995. I had three problems over its life. The defrost card failed twice and the compressor pressure line failed due to being improperly supported from the factory. The lline cracked just downstream of the compressor. The compressor is about to fail now. It keeps shutting down on the thermal over heat, but the pressures look good. It has been a fairly good unit all things considered. Two of my friends installed similar Rheem units at about the same time. All three lasted between 12 and 14 years, so that appears to be about the life of the unit.

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Date created: 2009-11-14 Name: W. Wells
Years owned: 1

Satisfaction Rating:
Review:
"Weatherking"
Less than one year and the compressor is not running, still waiting to hear from the contractor.

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Date created: 2009-08-03 Name: TJ O'BRIEN
Years owned: 8

Satisfaction Rating:
Review:
"DEFROST CONTROL BOARD"
The tech told me to replace defrost control board since the o/a fan was always running. board # 47 102684-83 replaced with no change. I suspect a foreign voltage getting into the board when the o/a main fuses are pulled. any answers? Where can I get a drawing of the unit?

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Date created: 2009-07-21 Name: Tbone
Location: Las Vegas
Years owned: 5

Satisfaction Rating:
Review:
"MY 4 YR OLD RHEEM HEAT PUMP HAS BEEN FABULOUS"
Wow! I have to say I am somewhat perplexed with the rheem negative reviews. I bought a brand new 3 ton heat pump unit (12 seer) for one of my rental properties. I've owned it for 5 yrs and have not had one problem. Not one service call! Unit blows ice cold in the 115 degree Las Vegas summers and keeps the house toasty warm in the winter. I was told and have read, that rheem and rudd are rated as requiring the least repairs by consumer reports. My unit was installed by a reputable, highly recommended authorized rheem dealer and contractor/installer. That same contractor is coming over to my primary residence to give me a rheem quote for one of my failing heat pump units that is over 2 yrs old. I'll stick with the rheem.

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Date created: 2009-07-21 Name: J. E.
Years owned: 15

Satisfaction Rating:
Review:
"Control Unit is the weak spot on my unit"
We have been experiencing "glitches" with out Rheem heat pump for years. Our problems have been with the control unit. Over the past 5 years, we have had technicians replace or rewire pieces of the control unit. Typical service call runs between 200 and 500 dollars.

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