Consumer Reviews of Rheem heat pumps

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Date created: 2013-04-30 Name: J. Campbell
Location: Palm City, FL

Satisfaction Rating:
Review:
"Poor Customer Service"
I bought a Rheem central a/c heat pump on June 2011. Shortly after one year, it leaked out all the 410 refrigerant. The repairman found a defective equalizer tube in the condenser. This was a manufacturing defect.. Not only did I have to pay for the repair, but also the $513|.00 to refill what leaked out! The service company charged me as they stated that Rheem will not reimburse them. The service company submitted a claim on my behalf and was denied. I then submitted a letter to the President of Rheem, J.R. Jones and received absolutely no response to my complaint. I had also bought a second Rheem heat pump prior to this malfunction. They do not come cheap. But rest assured, I will never buy a Rheem product again and have informed our homeowners' association and neighbors of this company that has such poor customer service.

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Date created: 2013-04-24 Name: c moore
Location: clermont, fl

Satisfaction Rating:
Review:
"RHEEM SUCKS!"
I had a 2 year old unit of Rheem and it cost me $1100 to fix. Buyer BEWARE!!!!

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Date created: 2013-04-18 Name: Moore
Location: Moneta, VA

Satisfaction Rating:
Review:
"Garbage"
Our heat pump is 3 years old. I think we have replaced everything on it and now it has pin hole in the copper piping and we just paid $700.00 to have that fixed. We have spent more than enough. We will be replacing the heat pump with another brand. I would never recommend anyone buy a Rheem..... "Garbage"

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Date created: 2013-04-16 Name: Ron G
Location: GREENVILLE, SC

Satisfaction Rating:
Review:
"Worst Decision"
Air Handler - rhslhm3617ja / Heat Pump r13pjl36a01 In February 2009, I had to replace my old unit. I always heard Rheem was a great brand decided to go with it. Should have known I made the wrong decision when only after a month or so a piece on the Heat Pump broke/Crack that cause leakage. No problem the install replaced it and wield the unit back but took about a week or so. It Run OK for about a year or so but the unit never really cooled or heated up the house very good. And on my yearly service they continue to add Freon. In 2012 they added 2 lbs of Freon and at that time the technician stated that I probably had a leak and had my coil replaced early 2013. Replacement part came quick but then my compressor went out. Could have had it replaced but would have cost me another 700 dollars. With all the issue I had with this unit decided to get another unit and get away from Rheem product all together. You expect me to pay 4k plus on a complete unit and hope that it would last at least 5 years trouble free but had troubles from day one and countless service fee to have people to come out and fix it. I tell all my friends now not to purchase a Rheem. They are not as good as the once where. Cheap made product. Save yourself from headache, save your money and buy another brand.

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Date created: 2013-01-25 Name: J. Hays
Location: Benson, AZ

Satisfaction Rating:
Review:
"Garbage"
Unit was 5 years and 6 months old when Compressor went out. Rheem replaced the part under warranty. At the same time the condenser fan motor went out. a month later the indoor unit blower motor went out. And now 30 days after the blower motor went out, the blower fan is off balance and vibrating and needs to be replaced. In the last 2 months I could have replaced both indoor and outdoor units for the price I have in repairs. Garbage in, garbage out. Rheem is a huge disappointment. Will never request Rheem products again.

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Date created: 2013-01-23 Name: Joe Mahoney
Location: Brooksville, Florida

Satisfaction Rating:
Review:
"Rheem Heat Pump"
This heat pump has been in operation year round for 13 years. The only repairs needed were due to bugs in the contactors. I've replaced all but the first one by myself because I watched the contractor replace the first one and it looked very easy and it has been. I will purchase another Rheem Heat Pump and I'm considering buying a Rheem Hot Water Heater. I reccomend their units with complete confidence. Buy a Rheem...You won't be sorry.

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Date created: 2013-01-17 Name: Mike MATLOCK
Location: Tucson AZ

Satisfaction Rating:
Review:
"3.5 ton heat pump"
The 1st day tucson applance/tuc heating and cooling in tucson installed it the condensor fan didnt work. They replaced that and now this unit cools great. No complaints. But trying to get heat is a whole other ball game. It will not heat! One technician blames the other for improper wiring, etc. It may throw out some good heat for 5 or 10 mins. Then it blows cold. Will run all day and night with a luke warm temperature. If it's on there should be some heat produced! I purchaced this unit in 2008. The company I purchaced this unit from seems to be under staffed so now we play waiting games. Thank god we have a fireplace, so we're not totally cold in our house! Seriousiy thinking of going to a gas pack. Will never buy a rheem heat pump again.

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Date created: 2012-10-05 Name: C Evans
Location: Raytown Mo.

Satisfaction Rating:
Review:
"HVAC contractor"
I have been installing Rheem and York units for 28 years and have had almost no problems with either. I repair and have installed all brands. These two are the most reliable. The problem is with a lot of contractors will install a name brand unit with a aftermarket coil, much cheaper and not as good.they also don't all use nitrogen when welding the units up that starts the unit off with contamination already in the system.and some contractors don't bother pulling a vacume on the system to get the moisture out. I have less than 1 leak per 500 installs.also most of the complaint are with the newer r410a units that run at twice the preasure and blow the neoprene o ring in the a coil Rheem does not have this problem because their valves are welded in.Rheem is number 24 out of about 60 brands on this list and if you read the reviews of those better than 24 usually it is because it is a brand you have never heard of that 1 person wrote a review that gave it a 100% satisfaction rating.rheem is above carrier rated 25 lennox rated 45 and trane rated #30

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Date created: 2012-10-03 Name: John Merritt
Location: Seymour, Iowa

Satisfaction Rating:
Review:
"Ultra High Efficiency 3 ton 16 Seer Heat Pump"
We are having trouble getting the promised $1000.00 rebate promised by the installer. Was listed on the invoice, but Rheem has failed to come through with rebate. We plan to take installing dealer to Small Claims Court We installed a rheem Ultra High Efficiency 3 ton 16 seer Heat Pump model number rprl-036jec with matching Coil RCFL-HM36,7/8"refrigerant line set, ground pad, disconnect and electrical whip, Programmable thermostat, install new Rheem 2 stage gas furnace 95% up flow furnace Model number rgrm-06emaes and install new return air drop. Total cost 8555.00 less Utilities Company rebate of 1000.00 and Rheem cash rebate of 1000.00. rheem does not stand by their rebate program.

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Date created: 2012-08-27 Name: E. Kelley
Location: Odessa, FL

Satisfaction Rating:
Review:
"Very Unsatisfied"
I had this New Rheem heat pump installed 6/23/2009. Starting in 2010.I noticed it did not seem to be cooling properly. I had numerous service calls @ the amount of $79.00 each. Finally in Jan,2011 the problem was solved. I had leaking evaporator coil. This was replaced 2/3/2011. Rheem supplied the part but I had to pay the $650.00 labor. Starting in May 2012 I began to have the same problems. My house would not get cool. After 3 different calls the company that installed the unit put in a sealant and "topped off" the coolant. Surprisingly they did not charge me. 11 days later I am back to no cold air. The head service tech came out and determined I needed another evaporator coil. again Rheem will send it but I will have to pay the $650.00 labor. If you are considering buying a Rheem, do your homework, buy something else.

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