Consumer Reviews of Payne heat pumps

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Date created: 2013-05-22 Name: Leo S.
Location: Orlando, FL

Satisfaction Rating:
Review:
"One Year Review"
Needed a new system to replace a very old AC - electric heat unit. A very trusted tech that has been servicing my old unit for the past 5 years recommended a Payne heat pump and air handler. He did the load calculations for my house and recommended changing old 3.25 ton unit to 3.5 ton. I could not be happier with this unit. House more comfortable from day one. Electric bill dropped over $100 a month over old system. Has performed flawlessly over the past year both in heating and cooling mode. I did get quotes from other companies on other brand units before deciding to go with Payne, and I believe the reason most people have issues with any unit is improper sizing of the unit or bad installation. I had one company recommend a 3 ton unit because they did not have a 3.5. When I questioned them about how that could cool our house when the old 3.25 unit was struggling, they said they would increase the fan speed in the air handler and that would take of it. Another company recommended a 4 ton unit even though the calculations said it should be 3.5 ton. Research on the web told me this was a bad idea as it would not run long enough to remove the humidity. Glad I did not work with them either. Your unit must be properly sized and installed.

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Date created: 2013-02-20 Name: Jose Abarca
Location: Alexandria, VA

Satisfaction Rating:
Review:
"N/A"
I have been installing Payne for the last 3 years. I have never had any call back or complaints front any of my customers. Unfortunately there are many unqualified techs out there. Payne is a good product and affordable. Unqualified techs give this great product a bad reputation.

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Date created: 2012-09-19 Name: Daniel Madison
Location: Bay St. Louis Mississippi

Satisfaction Rating:
Review:
"Counter Sales"
I am a H.V.A.C. salesman. I have been in the trade for 25 plus years. We took on the Payne line in June of 2011. We have had one bad compress in which the manufacturer replaced the whole unit within a few days. Sometimes that takes other manufacturer weeks. We have only had to warranty two coils. The coils were both in stock and delivered next day by our supplier. We have sold in excess of one hundred systems with very little problems. We are local here in Bay St. Louis Mississippi 39520. You can call with questions at 1-228-469-0477.

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Date created: 2011-04-22 Name: W.Riesen
Location: Jacksosnville, Fl
Years owned: 11

Satisfaction Rating:
Review:
"Ms"
Had unit installed in 1999. Never had a problem until today. Live in Florida-90-95 degrees-inside and out-need service man -probably needs freon. Otherwise no other problems. To me,this has been very good considering no repair services in 11 years. Need good inexpensive service tech. in this area!

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Date created: 2011-03-21 Name: W. Talburt
Location: Dallas,Texas

Satisfaction Rating:
Review:
"very good quailty unit! 15seer."
Installed this unit with friend one year ago, replacing a 9 seer janatrol heat pump. This unit works really well cut bills in half! I readed some negative post here on this site and will say, your unit will only work as good as your A/C Techs expertise. Thanks great product Payne!

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Date created: 2011-01-31 Name: Jim Scott
Location: Sacramento, CA

Satisfaction Rating:
Review:
"Over 30 Years = Works Great!"
My home came with a Payne heat pump. The home was built in 1979. The unit is still functioning perfectly. In the past 25 years, the heat pump has had two tuneups. It's quiet, efficient, and resists rust. Although the SEER rating is around 6, our monthly bill for our all-electric home of 2200 sq ft is a year-round average of $150. Not bad, considering 7 people use the home. Thanks a lot, Payne!

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Date created: 2010-12-05 Name: paul

Satisfaction Rating:
Review:
"AC HEAT"
LIKE THE HEAT PUMP --DONT LIKE THE NAME//PAYNE//SOUNDS LIKE IT IS GOING TO BE A PAYNE IN -YOU KNOW WHAT WISH THEY WOULD CHANGE THE NAME OF IT

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Date created: 2010-09-21 Name: C T
Location: Jacksonville, FL

Satisfaction Rating:
Review:
"Package unit heat pump"
The new Payne package units are quite impressive. I install for a living (10+ years). The reason I like them is they have a tin-plated coil and in Florida that can help coil leak problems. They also are engineered to be serviced and troubleshot...every major component is accessible through one panel that you can remove without interfering with system function. This is a big advantage that few other models have. They also use Copeland scroll compressors which are the top standard.

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Date created: 2010-07-21 Name: Mike
Location: Washington, DC

Satisfaction Rating:
Review:
"Payne is great"
I own an HVAC company in the Washington DC area and I install Paynes on a weekly basis. Just about every issue here is due to poor installation. When you purchase a Payne/Carrier/Bryant unit, the evap coil is the same. They do not switch the box. The color the coil they use the same adp coil. The compressor as well as valves are all the same. Biggest diff is the color. What do you see on tv commercials for Trane and Carrier? I sell alot of Trane. In my opinion, they are the best for the little things they do for the installer, tilting the valves etc. but cost the most due to the rep and high consumer report ratings. You will almost never recoup the energy savings costs. By the time you do, the system will be due for replacement. You rarely if ever see a commercial for Payne which keeps costs down. All of the units have the 10 year warranty now so compressor replacements and other parts should have been done under warranty and typically when you have a unit installed a reputable company will give you a 1 year labor warranty and with the new r410 refrigerant older line sets that are soldered need to be replaced due to the higher pressures and newer line sets as long as sied properly can be flushed with r11 or another flushing agent to remove any residue and oil from the old unit which will prevent any compressor sludging or txv clogging. Payne is a great value esp with these tough economic times. I push Payne to any customer on a budget but if your looking for highest efficiency variable speed top of the line, stick with Trane or Carriers infinity series both are amazing systems.

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Date created: 2010-06-18 Name: M. Wild
Years owned: 4

Satisfaction Rating:
Review:
"Payne Heat Pump"
I have not had any problems out of my Payne/Carrier unit that wasn't my own fault. I have kids and pets so there's alot of dust and pet hair so my filter has to be cleaned weekly to biweekly, and the inside filter/coils had to be cleaned this year. I've also had to clean the drain pipe out yearly because it would get clogged and shut the compressor off until I learned to just pour some bleach water into it monthly to clean out the grime which can lead to mold.

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