Consumer Reviews of Payne heat pumps

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Date created: 2012-05-31 Name: Paul Tenney
Location: Grovetown Ga.

Satisfaction Rating:
Review:
"Sears Heating and cooling"
We have had the heat pump for 4 years and in the last 3 weeks it has frozen up 2 times. Service calls range in the 90.00 to just come out. My wife is on Social Security and I am on S.S.D. So we are on a very tight budget without any room for surprises. We paid $4056.00 4 years ago on a " this price is only good today." We live in Georgia and our old unit had to be replaced. We were just getting into the hot sticky weather.

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Date created: 2010-03-24 Name: Greg Gallagher
Years owned: 1

Satisfaction Rating:
Review:
"Big Dissappointment"
First off, this unit uses non-standard air filters of 21.5 x 16.25. So had to special order filters which were much more expensive than going to the conventional stores. Second, not more than 5 months later the compressor blew along with a cap. So this high efficiency HVAC I just bought cost me quadruple the normal months heating bill.

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Date created: 2008-04-17 Name: Wayne and Alicia
Location: Spartanburg, SC
Years owned: 6

Satisfaction Rating:
Review:
Had a Payne system installed 6 years ago. Worked great the first year, and after that, we had to leave our unit running constantly in the summer to keep the house cool. Had to keep the heat on 60 degrees, and all upstairs vents closed, to keep from sweating. Now in its 6th year, its gone. It leaked all freon out, circuit board went out and compressor is gone. Technician said $1700-$1800 to fix it. We found a Goodman for $2000. All new unit. I think we'll throw out the "payne" and go with something that's not a "payne"

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