Consumer Reviews of Payne heat pumps

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Date created: 2009-03-13 Name: T. Smith
Location: Georgetown, KY
Years owned: 4

Satisfaction Rating:
Review:
"payne strikes again"
The time has come! Again... and again.. I have had the repair people over 11 times for my Payne heat pump. Finally the last part that could go bad has... my compressor went out. so, after every part has been replaced (and I mean every single part), and 1300.00 in labor (not covered under warranty), it is finished. so my Payne unit has cost me double what I paid for it. Also the extra 600.00 in electric bills because the compressor did a type of slow burn until it finally tripped the breaker. one postive note... heh.. they did cover the parts under warranty =/

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Date created: 2009-02-22 Name: B Jordan
Location: Rockwood, TN
Years owned: 1

Satisfaction Rating:
Review:
"Unhappy"
Had my carrier heatpump replaced with a Payne PH3z it's not half as good as the carrier and I know they supposedly are the same but at a lower price...... The Home warranty people found the dumbest installer they could and left me with a half finished install and then they wanted me to pay them to complete the install. My bill went from 300 to 600 in one month I guess it's time to change.

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Date created: 2009-01-14 Name: James Nielsen
Location: Seven Lakes, NC
Years owned: 3

Satisfaction Rating:
Review:
"Bad Unit"
Very poor design on this Payne heat pump. I have had this unit repaired three times due to poor wiring location in the unit. The first time a wire shorted to the freon line and lost all the charge. The last time a wire burned open and the compressor would not come on. This cost me almost $500.00 for heat since the electric heaters came on when the thermostat called for heat. These problems could have been avoided if the wiring was routed correctly.

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Date created: 2009-01-01 Name: Arra Jones

Satisfaction Rating:
Review:
"Payne Heat Pump"
New. Heating bills have tripled....has not worked right since purchased.

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Date created: 2008-12-18 Name: Linda Alexander
Location: Hot Springs, AR
Years owned: 7

Satisfaction Rating:
Review:
"Payne should be spelled PAIN"
I bought this unit in 2001. It has leaked freon since day one. It was supposed to be cheaper to run. My electricity bill was $600 the first month. Found out it was not wired correctly. I had it serviced about on average every other month. When the warranty expired I called another company. When I told them what kind it was they offered their condolences. Two nights ago it started smoking. We are not sure where it was smoldering from. The fire department thinks it is the coil. The coil looks okay so I am not sure where it was smoking from. Would never recommend this brand or the company that ripped me off to anyone.

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Date created: 2008-09-09 Name: John Watson
Location: KY
Years owned: 1

Satisfaction Rating:
Review:
"Terrible unit Payne"
Unit went out just after the one year. Of course they will not pay to have it replaced just for the part. Something needs to be done about an industry that only warrants a part for one year. Not Recommended Payne or Carrier, both junk !

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Date created: 2008-06-04 Name: M. Morgan
Location: North Carolina
Years owned: 2

Satisfaction Rating:
Review:
"The Worst I've ever Had!!"
Unit is only 3-years old and the fan/coil unit went bad on a hot summer day. Cost to replace the unit, $787.34, I bought a new Goodman for $922.18.

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Date created: 2008-05-28 Name: J. Smith
Location: Florida
Years owned: 5

Satisfaction Rating:
Review:
"Payne in the Butt"
This thing is only 5 years old. Worked fine, then the control board blew up. That was "fixed" and now I have more control board problems. I almost want to replace it, but shouldn't have to yet. I certainly won't buy another Payne. The badge on the outside says "Carrier" but it was really made by Payne. Don't be fooled!!

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Date created: 2008-04-06 Name: Jack Donohew
Location: Gaithersburg, Maryland
Years owned: 5

Satisfaction Rating:
Review:
The home warranty company purchased a Payne unit when my previous heat pump stopped working and could not be repaired. They bought the cheapest heat pump on the market. Since installation, the the outside fan/coil unit, the inside air handler, the inside coils, and the outside defroster have had to be replaced. Each year is something else. And the electric bills keeps going up especially in this last year.

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Date created: 2008-01-24 Name: J Henderson
Location: TR, SC
Years owned: 4

Satisfaction Rating:
Review:
We've had our heat pump for 4 years and 3 months and it has been broken 6 times as of today!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.