Consumer Reviews of Payne heat pumps

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Date created: 2009-11-18 Name: B. Batleman
Years owned: 10

Satisfaction Rating:
Review:
"My Payne works great !!"
Wow....it's all about the installation! I have a payne that was installed in 1999 and have not had one issue at all. That bad smeel when the heat comes on is typical for new units, but seasonally your burning off the dust on the coils....when was the last time you had your ductwork cleaned? Pets? They are Carriers essentailly and are what we call a builders model. Otherwise the value beat the heck out of Carrier which this unit replaced...after it died, but we did get 13 years out of that unit. If you think spending more money will get you a better unit then your being foolish.....the Carriers, Bryants, Rheem they all can have issues but for more cost.....I'll get another Payne in heartbeat and keep my money in the bank.....good luck

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Date created: 2009-08-25 Name: s Bryant
Years owned: 1

Satisfaction Rating:
Review:
"15 S.E.E.R. Payne Owner"
Sorry to hear the bad reviews, I had my Payne unit installed and have been totally satisfied , my electric bill dropped 25% from that old Trane I used to have and with the new refrigerant "puron'' I feel much more comfortable and the difference in noise level is so much sometimes I can't tell if it's even running . I even recieved a certificate for a tax credit this year Maybe it's in the installation , all I can say is Carrier Corp. has done a good job with Payne

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Date created: 2009-02-22 Name: S. Riley
Location: Woodland, Alabama
Years owned: 3

Satisfaction Rating:
Review:
"payne heatpump"
Installed my own heatpump in my new house I am HVAC service tech. I have had nothing but good service from my unit. Normally if a system is sized properly and installed properly regardless the brand the unit should give years of satisfactory service. Dont blame equipment for shoddy workmanship

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Date created: 2009-02-14 Name: Tom
Location: Asheville, NC

Satisfaction Rating:
Review:
"owner"
Our new payne heat pump seems to be fine would like to find other new owners. I want to know about $300.00 dollar rebate ethir by payne or gov. tax rebat I heard about for going with our new system , model ph14nao48- a outdoor unit and a pf41anao49 outside unit

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Date created: 2008-08-17 Name: Aryy
Location: Columbus, Ohio
Years owned: 9

Satisfaction Rating:
Review:
"PAYNE HEAT PUMPS GETTING BAD RAP!"
I have had a Payne heat pump with a gas furnace for over 9 years with only issue this weekend. The pan went out on the heat pump. My heat pump performs stellar in the winter down to 30 degrees then I switch to 90% gas furnace. These units are made by Carrier / Bryant they are getting a bad rap they are just as good as any other one out there. The problem is installers not caring about what they are doing, make sure you get a Nate certified tech or don’t do business with the company period.

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Date created: 2008-07-05 Name: Mike Stewart
Location: PA
Years owned: 4

Satisfaction Rating:
Review:
"Mike & Willa - Payne Owner"
I installed a Payne Heat Pump a few years back - running next to a oil hot air furnace - the heat pump cools in the summer and heats in the winter (no electric heat - just air transfer) - this unit runs fine. I am very anal when I braze and evacuate - sounds to me like your issues are with the installation contractor not the product. I run a duel-fuel system - also have a oil fired hot water system for domestic hot water. I use one tank of oil a year - not bad! I'm getting ready to install a 2.5 ton Payne heat pump for another person - Just think if everyone went this route - I've had the rest - buy one of the best!

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Date created: 2008-05-23 Name: Dave
Years owned: 5

Satisfaction Rating:
Review:
"Very Satisfied"
Great heat pump, never had any problems with it, I think no matter what you go with their is going to be different problems with each brand name. Installation is a big factor I think in getting the best efficiency possible

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Date created: 2008-05-21 Name: Andrew Grossman
Location: Phoenix, Arizona
Years owned: 3

Satisfaction Rating:
Review:
My home warranty company replaced my 20 year old Lennox heat pump with a brand new heat pump from Payne. I was very concerned at first because I had heard awful things about Payne, and it was the cheapest brand they could find. However I have not had one problem with my Payne heat pump in the last 3 years, it has kept my house cool in the 120 degree days here in Phoenix AZ, and it keeps the house warm in the winter. I have to admit my first impression of the unit was wrong, this Payne heat pump has been flawless!

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Date created: 2008-03-06 Name: Peter Carriere
Location: Massachusetts

Satisfaction Rating:
Review:
I have read the comments from people who were not satisfied with there heat pumps. It appears to me that it's not the equipment that failed it is the work of the technicians that installed them. In all fairness to Payne I post this as an experienced contractor.

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