Consumer Reviews of Payne heat pumps

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Date created: 2013-06-06 Name: m.waters
Location: Richmond, Va

Satisfaction Rating:
Review:
"The Name Says it All. Payne is a Pain!"
I stopped installing Payne units after last year. I got 3 out of 4 units in one week that had cracked auxiliary drain pans out of the box. The outdoor units have the equivalent of chicken wire to protect the coil and the fins. Payne is so overpriced it is not even funny. You can almost get Carrier for the price of Payne, which is no better. Stay away from Payne. I actually installed one in my house in 2008, and have had nothing but problems. Compressor, condenser fan motor, relays, fusible links on the strip heat, and on and on we go. Biggest piece of junk on the market in my opinion.

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Date created: 2013-05-22 Name: Leo S.
Location: Orlando, FL

Satisfaction Rating:
Review:
"One Year Review"
Needed a new system to replace a very old AC - electric heat unit. A very trusted tech that has been servicing my old unit for the past 5 years recommended a Payne heat pump and air handler. He did the load calculations for my house and recommended changing old 3.25 ton unit to 3.5 ton. I could not be happier with this unit. House more comfortable from day one. Electric bill dropped over $100 a month over old system. Has performed flawlessly over the past year both in heating and cooling mode. I did get quotes from other companies on other brand units before deciding to go with Payne, and I believe the reason most people have issues with any unit is improper sizing of the unit or bad installation. I had one company recommend a 3 ton unit because they did not have a 3.5. When I questioned them about how that could cool our house when the old 3.25 unit was struggling, they said they would increase the fan speed in the air handler and that would take of it. Another company recommended a 4 ton unit even though the calculations said it should be 3.5 ton. Research on the web told me this was a bad idea as it would not run long enough to remove the humidity. Glad I did not work with them either. Your unit must be properly sized and installed.

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Date created: 2013-02-26 Name: Vickie
Location: Advance, NC

Satisfaction Rating:
Review:
"Royal PAIN"
Unit installed apx 1 yr ago. Have had 3 service calls on it. One was for the unit freezing. Tech said sometimes that is common. We just need to take a mallot and bang the outside of it, until the ice comes off. How stupid is that.....and what happens if something else breaks because we are banging the outside? In 30 years, this is our 3 heat pump. We have had more problems with this unit than the others all together. Maybe we should call the tech. at 2am to come and bang the ice off...see how he likes it. We did not even want this unit, but was told that we had to take it because of out home warrenty. do not, I repeat, do not install this heat pump. The aux. light runs quite often....and....it never gets warm in the house. Just bank on it...yeah, right!

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Date created: 2013-02-20 Name: Jose Abarca
Location: Alexandria, VA

Satisfaction Rating:
Review:
"N/A"
I have been installing Payne for the last 3 years. I have never had any call back or complaints front any of my customers. Unfortunately there are many unqualified techs out there. Payne is a good product and affordable. Unqualified techs give this great product a bad reputation.

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Date created: 2012-12-31 Name: steven senn
Location: Newberry,S.C.

Satisfaction Rating:
Review:
"Bad Service"
I had payne unit 6 and half years ago. The unit was installed by Hazel Heat and Air. I had problems about 3 to 4 years go in winter time the unit runs up to degree you stand don't cut off . Fan keeps blowing out cold instead of hot . Meter on home steady runs up power bill. With problems with Hazei company, had to get Wilsons in Pomaria, S.C. to come out and fix. They did a great job something on the unit went bad also the lines had a blockage Hazel never put filters in freon lines. Now I am having the same problems again. I have a Goodman unit on the 2nd floor never had a problem except the didn't install and line filters also and very low air flow in the vents because the way they installed them. stay away from Hazel go Wilson if in my area of S.C.

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Date created: 2012-10-30 Name: Harold Smith
Location: Charlotte, NC

Satisfaction Rating:
Review:
"payne is a pain"
Had a payne hvac new unit installed 5 years ago under home warranty. Have had to replace some computer chip in the air handler twice (at 500 a pop) and the heater fan has failed for the second time this past week. ac guy wants 1,335 to replace the fan this time. Save your money and go with any brand other than Payne.

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Date created: 2012-10-18 Name: ROSS
Location: Charlotte Michigan

Satisfaction Rating:
Review:
"16 SEER AIR TO AIR HEAT PUMP"
I installed a payne system last year and if you have a problem with yours, it wasn't installed correctly. Payne is the cheaper version of carrier. Same distributor and most components are the same. I installed trane equipment for 10 years and payne is the way to go. I heat my house for 2/3 of the heating season with payne and I will always be for something that is just as good but cheaper. Cut you lp bill in 2/3. How fast do you think it would pay itself off. Buy the highest seer available. It's still cheaper than other name brands. My balance point is 34 degrees. If you own one don't set it back it will blow cold during defrost.

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Date created: 2012-09-19 Name: Daniel Madison
Location: Bay St. Louis Mississippi

Satisfaction Rating:
Review:
"Counter Sales"
I am a H.V.A.C. salesman. I have been in the trade for 25 plus years. We took on the Payne line in June of 2011. We have had one bad compress in which the manufacturer replaced the whole unit within a few days. Sometimes that takes other manufacturer weeks. We have only had to warranty two coils. The coils were both in stock and delivered next day by our supplier. We have sold in excess of one hundred systems with very little problems. We are local here in Bay St. Louis Mississippi 39520. You can call with questions at 1-228-469-0477.

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Date created: 2012-05-31 Name: Paul Tenney
Location: Grovetown Ga.

Satisfaction Rating:
Review:
"Sears Heating and cooling"
We have had the heat pump for 4 years and in the last 3 weeks it has frozen up 2 times. Service calls range in the 90.00 to just come out. My wife is on Social Security and I am on S.S.D. So we are on a very tight budget without any room for surprises. We paid $4056.00 4 years ago on a " this price is only good today." We live in Georgia and our old unit had to be replaced. We were just getting into the hot sticky weather.

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Date created: 2012-05-10 Name: B. D. August
Location: Mt Laurel , NJ
Years owned: 7

Satisfaction Rating:
Review:
"Stay Clear of Payne and Carrier"
What a piece of junk. A year after install the unit failed because the fan was wired wrong on the outside unit. At year 7 (just this week) a dimple popped on the tubing with in the outside unit a 3/16 inch in size. Support for the distributor and the company was the unacceptable even with a 10 year warranty. I have taken excellent care of this unit, servicing it every year only to have the distributor and manufacturer blame me. This is unacceptable. These problems were definitely caused poor manufacturing, materials and design. Stay clear of Payne and Carrier equipment.

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