Consumer Reviews of Mitsubishi heat pumps

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Date created: 2013-01-23 Name: Jeff Innis
Location: Grants Pass, Oregon

Satisfaction Rating:
Review:
"Good performer"
I've had the Mitsu fe12na for two years now, and am fairly impressed with it. It replaces my old wall heaters quite well. I find it interesting reading some of the reviews complaining about lack of heat at low temps. Mine puts out good heat even down in the low teens. If these reviewers had bothered to read the literature, they would see that there is a significant drop off in efficiency when you drop below say 15 degrees ( and the hyper heat kicks in ). I've had no service issues to date, but I do have a couple of complaints. First, the unit tends to ice up the base drainage tray when the temps are below freezing (and humidity is high), for several days in a row. It doesn't appear to impact the units operation. There is an optional base heater kit that is supposed to eliminate this issue. The other complaint is the fan on the outdoor unit is rather loud at times. I would guess that both of these issues are common to heat pumps to at least some degree. All in all very satisfied.

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Date created: 2012-09-26 Name: Tristan
Location: Vancouver island and area

Satisfaction Rating:
Review:
"Best heat pumps in Canada"
I am a refrigeration mechanic too. We specialize in heat pumps and I can honestly say Mitsubishi is the most reliable of any high efficiency brand I have seen. We have been installing 200+ units year with negligible problems, and we have mitsi units we installed over 20 years ago still running fine. As for comments on heat pumps not heating in winter it is likely due to poor installation practices or undersized equipment.do yourself a favor if you are thinking of installing this product and make sure you have someone install it who does a proper heat loss calculation for you and uses licensed installers - most good company's will offer you some sort of money back guarantee on a new install. Mitsubishis hyper heat is rated to -25 and the zuba central -30 operation. The zuba has a cop of over 1 at -30 which means its still cheaper to run then an electric heater!!! I am biased in favor of Mitsubishi but it is due to research and having great success with this brand for a long time.

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Date created: 2012-09-24 Name: wec
Location: Bainbridge Island, WA

Satisfaction Rating:
Review:
"Warranty does NOT include repair labor"
In October 2011 I had a Mitsubishi heat pump installed. In September 2012 it failed. The technician diagnosed a failed circuit board (one of three). The warranty covered only the part, not the labor. $380.10. That blows about 2 years of electrical savings.

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Date created: 2012-07-06 Name: Mik

Satisfaction Rating:
Review:
"Compressor failure"
I had a msz-fe18na installed last August. The compressor just failed in it. Less than a year old. I have waited now for 3 days to have a new compressor sent from enertrac. They cost a lot of money. To have such a critical part fail so early doesn't seem right to me..

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Date created: 2011-10-26 Name: Matt
Location: Terre Haute, IN
Years owned: 15

Satisfaction Rating:
Review:
"This product is the best I have found"
Our company has been installing Mitsubishi for 15 years and we have been very satisfied with this product. As with any installed product it is just as or more important to pick a qualified professional contractor. In this case the only thing I can say is the lowest bidder just means that they have the lowest price, not the proper design or product for the application. I have talked with hundreds of people who wish they had paid more attention to the details rather than the price tag.

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Date created: 2011-06-15 Location: Richmond, VA

Satisfaction Rating:
Review:
"Heat Pump Very Satisfactory"
I have owned my heating pump for about a year now. I have yet to have any problems or dealt with any breakdowns. There have been no leaks or anything of that nature either. So far I love it and no complaints. Being that I have only had it for about a year, I have not had to repair it. I would definitely buy this brand again. Our last heat pump constantly had problems and my wife would always complain about it so I decided that I would try Mitsubishi because one of my friends recommended it and I can honestly say that I am more than satisfied. It did not make very much noise at all. Furthermore, it had wireless controllers. I would recommend to anyone interested. It required no ductwork and even ran better than some of the wall air-conditioners and that I've had in the past! Great buy!

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Date created: 2011-05-11 Name: Kevin Mcf
Location: Nazareth Pa.
Years owned: 10

Satisfaction Rating:
Review:
"great unit"
Had 2 rooms with poor heat an A/C added 2 9,000 BTU units and work great. just built a 700 sq ft sunroom used 2 12,000 btu hyper heat units even in the dead of winter still kept room warm. no noticeable increase in electric bills?

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Date created: 2011-01-04 Name: G. Harris
Location: Ontario, Canada

Satisfaction Rating:
Review:
"Love it"
I have had my Mits heat pump running now for about a month and it`s working great lots of heat. The temperature has been relatively moderate given the time of year with only a couple of day at minus 8 or so celcius and the unit is still producing lots of heat. My house is a small two story about 1200 sq.ft with EBB heating and no AC, my primary reason for buying the Mits was for AC next summer I purchased the HP option because it was only a couple hundred bucks more as an add-on. In discussing the HP portion of this system with a couple of contractors they said the HP would produce little or no heat when the temps go to minus 10 celcius. Mits claims the HP will work down to minus 20 celcius, and the coldest day I have had so far has been minus 10 Celcius the the unit was still producing lots of warm air enough to keep the second floor at 70-71 degrees F. Right now I an heating the first and second floors with the Mits HP and a 1000 watt portable heater,all the EBB are turned off. The sales rep that sold me the system was over doing his follow-up,the other day and he could not believe the heat the pump was throwing out and it was minus 8 at the time. I find myself praying for a minus 15-20 day to test the cold weather performance. I decided to purchase the Mits heatpump based on my own research and I figured it would give me heat during the spring and fall and supplement the EBB`s and would pay for it`s self in no time and with time of use elctricity pricing coming into effect soon I am confident The Mits will prove to be a very good investment.

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Date created: 2010-12-21 Name: J B Potter
Location: Hartford, CT

Satisfaction Rating:
Review:
"worthless piece of equipment"
I agree with L. Gentry. I've asked the Attorney General in CT to look into the legality of selling a heating system that does not work. I've been told by 2 other contractors that in our area of the country you have to have a secondary heat source for when it gets really cold when you have a heat pump. I asked the Mitsubishi rep about this and he denied it. I wrote to Mitsubishi to complain and they deny it. Why then when it was 7 degrees did I have only cool air coming out? I am so upset about this. I spent a lot of money on this heating system that does not work and now have to buy another one. Mitsubishi refuses to reimburse me any portion of what I spent on their worthless system.

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Date created: 2010-12-08 Name: L Gentry
Location: Canton Ga

Satisfaction Rating:
Review:
"Great system for the Tropics."
In 20 degree weather this system "Mr Slim" is totally useless. What they dont tell you is that the colder it is outside, the less heat it will put out.

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