Consumer Reviews of LENNOX heat pumps

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Date created: 2012-04-24 Name: B. Vessells
Location: Lake Havasu AZ
Years owned: 10

Satisfaction Rating:
Review:
"10 years and still running very well"
After ten years now with our Lennox model hp21 2 speed I have very few complaints, a fan motor and a capcitor was replaced, which was under warranty so I'm pretty confused by all of the low ratings. We live in az where temps are very extreme and our power bill is 1/2 what neighbors are and the house is always cool. Unit is a little noisy but thats about it as far as complaints. If history is the guide than I'm very pleased with Lennox

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Date created: 2012-04-06 Name: C Allen
Location: St Simons Island
Years owned: 6

Satisfaction Rating:
Review:
"21 year old work horse will be missed"
Our Lennox heat pump just started leaking freon. We will replace it and found out it is 21 years old . We bought the house 6 years ago. It has never given us a day of trouble. It will be sadly missed.

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Date created: 2011-10-09 Name: Jason Suzemore
Location: Enterprise,Al
Years owned: 7

Satisfaction Rating:
Review:
"Ridiculously reliable"
Bought the Lennox HP29-036* unit when I bought the house. Previous unit was an old ugly sideways Lennox and very old. Old homeowner said only problem was lightning got the compressor, but the unit was 23 years old with almost all of it's original parts. That's awesome. Didn't have a load of money to blow since I was buying the house so I told the salesman what I could afford but I didn't want any junk! He swore by the Elite, so it fit my budget and I did it. Only regret is I wished I could gave afforded the high efficiency unit. I recently upgraded the air handler to a high efficiency ecm motor for humidity and added a pure air about 3 years ago and have been totally satisfied. Still want it to tear up so my wife will approve the Solar one, but it just keeps running like a champ. It maintains what I want and the pure air was more than I expected. I thought it was gonna be some cheap gimmick like that Lowes and walmart crap that don't work. Service guy ran air test and showed me the b-4 and after to prove it. I'd have to give some credit to the contractor too. He really did a professional job on a total replacement of duct and unit. That's why I couldn't afford the top model at the time because I wanted new duct work that wasn't falling apart. That's another key I believe. Thanks for a job well done.

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Date created: 2011-08-30 Name: B.A.Jones
Location: Louisville,Ky
Years owned: 24

Satisfaction Rating:
Review:
"satisfied but still changing brands"
I had Lennox heat pump system installed in my new home 27 years ago. Replaced inside air handler 5years ago. Very satisfying but heat pump finally quit. I have decided to go with another brand because of price and reviews of all brands including Lennox. No one seems satisfied. I am staying with the r22 because of my air handler. My friend installer says that is a big problem with newer models. The newer refrigerant doesn't seem to be working as good as the old r22. Plus you can get some good deals on r22 dry charge units. Going with a Ruud for no other reason than I can pick it up here in town and the price is right, about $1000. It looks like you're taking a chance whatever you buy.

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Date created: 2011-05-27 Location: Portland, OR

Satisfaction Rating:
Review:
"Lennox XP21 Expensive But Worth It"
A couple years ago when our first heat pump burned up after almost 18 years of service we went shopping for heat pumps. Electricity rates were going up, so every time we purchased a new appliance for the house efficient energy consumption was always first on our list. We looked at many different heat pump manufactures but came back to Lennox after having had years of trouble free service from our prior unit. We decided on the XP21 model because it had a very high SEER rating of 19.00. The brochure said it would save us a couple hundred dollars off our electric bill. We did notice a reduction in our electric bill over our last unit although am not sure if it is much as they claim. If you plan on staying in your home for 10 years or more, the XP21 makes sense. What I really like about our new heat pump is how much quieter it is than the old model. Lennox insulates their upper end models much better so they do run a lot quieter. Overall we are really happy with this unit and so far it has not required any repairs. We would definitely purchase another Lennox heat pump again

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Date created: 2011-05-27 Location: Flint, MI

Satisfaction Rating:
Review:
"Quietly efficient"
I just recently moved into my home 1 year ago, and the old heat pump system that was here previous was deplorable. The first thing I asked myself was where I was going to find a new one, what to look for and is it energy efficient, which is important. I was thinking of going to Home Depot to find one, but a friend told me, that she ordered one online that was highly remarkable. I trusted her and ordered a Dave Lennox Signature Collection heat pump. They installed the pump and I was so anxious to see how it worked, would it improve my energy bill and most of all would it be quiet. I'm here to say I am so satisfied with the heat pump that I gave her a box of chocolates! The heat pump is so quiet and so smooth, you can't tell the difference if it's running or off. I was also curious about the darn energy bill, and needless to say my energy bill was cut 40 dollar'S. I thought all those people who were energy nuts, were absolutely crazy to waste money buying energy star product, but they work and help cut down on energy use and well worth the splurge. There is nothing bad to say about this heat pump, only positive. I told all my friends about it, and recommend that they get one also to cut down the cost of their energy bills. I have had it for a little over a year and it's still quiet and cutting down the energy bill. I also still have not had it repaired; it's still ticking and working just like new

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Date created: 2011-05-17 Name: Tony

Satisfaction Rating:
Review:
"Dumb Homeowners"
To all the people complaining about Lennox products and about compressers failing and other such things. I hate to tell you but its your fault that you dont do your homework when you hire a company to install your equiptment. The reason that all the compressers go bad is because the fly by companies dont flush the systems or replace the linesets. The 410 systems need to be flushed or the lineset needs to be replaced. Buyer be ware do your home work and hire a company that knows what they are doing.Lennox is a great brand

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Date created: 2011-05-06 Location: Macomb, MI

Satisfaction Rating:
Review:
"A Very Quiet Experience"
I have owned my XP21 heat pump for about a couple of weeks now. I like the fact that it is so quiet compared to the one which I had owned previously. I mean seriously my old one was so loud that it would drive me insane at times. There are not many things that I dislike about this product except maybe just one minor thing which is that when I first got it I had trouble understanding how to use it. Maybe it was just me but, afterwords now I have not problem figuring it out. I have not needed to repair or replace it yet and hope not too for a long time because I just recently got it. I would buy the same again if I had another home or even tell my buddies to give it a try because things in my home are really peaceful now.

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Date created: 2011-04-08 Name: T & K Blackmon
Location: Opelika, Alabama
Years owned: 2

Satisfaction Rating:
Review:
"Home Owners"
We purchased two 2 ton heat pumps 17 Seer! We also paid for a 12 year warranty which INCLUDES parts and labor! The only thing it will not cover is ants! Not sure about why that is! We have had no problems what so ever with these units! Great Investment for us!!! I would recommend the Lennox to anyone!

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Date created: 2011-03-22 Name: Michael K.
Location: Goldsboro, NC

Satisfaction Rating:
Review:
"15 Seer Package Heat Pump"
I've had it 3 years and have never had a moments problem. Nice decrease in my light bill!

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