Consumer Reviews of LENNOX heat pumps

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Date created: 2012-08-08 Name: Satpal
Location: PPfabtMLXgeXJ

Satisfaction Rating:
Review:
"Good job"
Good job, was nice and clever to reduce emissions of your heating system ! But I think the insulating material used is dangerous because it releases toxic fumes when overheated. We recommend you to use, on your next manufacturing, fiberglass or stone wool with aluminum foil, which withstand high temperatures and does not release toxic gases. Careful though the dust in their use. I hope I helped and sorry for my English, I'm from Greece.

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Date created: 2012-05-04 Name: Andrew
Location: Downingtown PA
Years owned: 1

Satisfaction Rating:
Review:
"Review Revised"
This is a revision to an earlier review in March of 2012 which you can peruse if you wish to know the details of the story. I am upgrading my review to Neutral since Lennox finally agreed to replace my entire heat pump (inside coil and outdoor unit) for free. I needed the intervention of the hvac contractor to help me. I still had to pay for labor which cost $2400. I am out almost 4k for a heat pump that should never failed but at least I got a new one. My recommendation is to always buy the extended warranty on heat pumps. The cost of the warranty can easily equal the cost of one repair.

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Date created: 2010-06-07 Name: John M.
Years owned: 1

Satisfaction Rating:
Review:
"Lennox XP15 2.5ton"
Have had unit less than one year. Installed in new house. Heats and cools fairly well. Have two problems with it. First, there is an odor that comes out of the ducts that is irritating to my nose, like a burning feeling. I only smell the odor when the ac unit is working. I would appreciate any information from anyone that can help me determine what is causing it. Second, the problem-unit does not heat the far end of my house equally. Lennox dealer has promised to come out for 6 months and fix it. But always promises and never shows up.

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Date created: 2010-05-11 Name: T. Riley
Location: Tempe, AZ

Satisfaction Rating:
Review:
"Owner"
I am a Lennox, Trane, Goodman & Amana hvac dealer in Tempe, az. I have just read several complaints from customers that have purchased products where there have been leaks & failures in new equipment. The real issue here to me is the dealer they purchased the product from. Some failures can be due to improper installation by the dealer. All manufactures of a/c equipment have similar failures & they all only warranty parts. It is up to the dealer to cover the labor warranty. I would advise anyone purchasing a new a/c system to purchase an extended warranty from the manufacturer to cover parts, labor & refrigerant for repairs. If your system is under 5 years old, you may still be able to purchase a parts & labor warranty that would cover the system for 10 years from the date it was first installed. We provide an extended warranty with every installation we do.

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Date created: 2010-03-03 Name: Sonny

Satisfaction Rating:
Review:
"A Different Kind of Problem"
Lennox xp19 4-ton system just installed mid-Feb 2010 turned out to be too big for my house. Dealer did not verify the square footage before installing. The blower did not always turn when power came on. Complete system replaced with xp19 3-ton system in early March. Now it works properly and is quite adequate for this house. The problem is, and I have not read of this problem anywhere else, both units emitted a very offensive odor filling the house to such a level that it is irritating to the throat and causing eyes to burn. The dealer said this has never happened before in 26 years he has been in business. With 50 years of living with a/c & heating systems, this is the first time this has happened to me. Since it seems no one else has any positive results from contacting Lennox, why should I bother. Has anyone else experienced an odor problem with a Lennox system?

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Date created: 2010-01-15 Name: J Mac
Years owned: 15

Satisfaction Rating:
Review:
"It's not the heat pump!"
Any heat pump not installed by a factory trained, reliable contractor is always going to be unreliable, expensive to operate and repair. It's not the heat pump, rather it's the installing contractor. That's the problem. I have being in the trade for 30 years and can tell you that if there is a factory problem with any make it's addressed by the manufacture, and the installing contractor. The Better Business Bureau is the place to complain. Any company that's in it for the long run will not allow a problem unit smear their reputation.

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Date created: 2009-07-23 Name: MLS
Years owned: 13

Satisfaction Rating:
Review:
"Heat pump experience"
I'm in the market for a heat pump replacement. My house has two York 13-year- old systems, a 2.5 ton and a 1.0 ton for two different sections of the house. The 2.5 ton unit has had low cooling problems the whole time. I did not have annual servicing. Every two years, the cooling would diminish and I called in a service guy and cleaning the unit brought back the cooling. This was cheaper than buying an annual service contract. The past three years, there has been a small leak, requiring a pound of Freon charge. The leak went all out last week after putting three pounds in. No cooling remains. The 1 ton unit has had no maintenance and no problems for 13 years. So, doing research...Consumer Reports says that all the major brands have the same reliability. All brands have the identical warranty, limited to parts only! Trane has 12- years, the rest have 10-years. All ac companies provide "extended warranties" that include labor and cost about $100 per year. (My theory is that the manufacturers have parts-only warranties so that the installation companies can sell you extended warranties.) All low teir units (cheapest) are less reliable than mid and high teir. So...buy a mid or high teir unit for reliability. Contractor units in new housing usually are low teir units. My theory is buy a mid-teir unit ($2000 less than mid), expect it to last 10 years, then buy a new unit. The units 10 years from now will be even more efficient. Better to repalce the heat pump every ten years to take advantage of technology, then to pur in a Trane which may last 20 years, but cost relatively more to operate in those last 10 years. I think I am going with a Lennox mid-teir unit.

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Date created: 2009-06-03 Name: Jim
Years owned: 20

Satisfaction Rating:
Review:
"Installation"
I find that most of the very unsatisfied reviews on this website seem to be installation caused problems. Most are from builders and builder grade equipment. For instance the guy that said 40% of the homes in his development have had major problems with their systems. If an company had a failure rate of 40% they would not be around. These were all thrown into this development by, most likely, un-trained installers. I think the statistic is like up to 90% of all systems are installed incorrectly. Make sure you are going with a company that has trained employees that also do background checks, and keep your self in the upper 10%.

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Date created: 2008-12-03 Name: Tim Cuneio
Location: Winder, GA
Years owned: 1

Satisfaction Rating:
Review:
"Installed a hpx 13 heat pump"
I replaced a Goodman 10 seer with this 13 seer Lennox heat pump. It cooled very well the first summer and although it was a hot summer I did see a 10 to 15% savings in power bill. Now that we are having a very cold start to winter than normal I have noticed that the unit runs loader than it did in the summer and the colder it gets the loader it gets, one morning we got down to 15 degrees on November 20 and here in Atlanta that is very cold, I woke up and my thermostat is set at 66 degrees during the night, it was reading a room temp of 62 that is a huge difference, my older unit which was 13 years old never let it fall below 64 because the emergency heat would click on, I called a a/c company this morning and I am going to sign up for the service plan which they will come and check it twice a year for $149.00, I hope all the troubles I have read here do not happen to me. And I have also noticed that the line running from my unit to the air handler is humming very load when it is in heat mode. Right now I am nervous I paid $3,800.00 dollars for a new system and I pray it stays running well

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Date created: 2008-11-21 Name: Steve S
Location: Bellingham, Wa
Years owned: 1

Satisfaction Rating:
Review:
"1 year 2 months and still waiting"
Well still waiting!! Brand new home and unit never used yet. The day it was installed the installer tech turned it on for a while and said there you go alls good.The building wasn't done at that time so the unit was kept off till last spring when the home was completed. Then when the unit was turned on it was just making a loud vibrating noise through out the house so I turned it off and called in the people that sold and installed the system. ( 1-5 ton top of the line heat pump and air handler.) So a tech was sent out to inspected the system and decided to get a hold of Lennox to figure out the problem. After a few months and back forth a couple of times on the phone the tech returned saying Lennox had finally returned the call with a few idea's of cutting the lines and adding more elbows to the line should fix it right up. ( The way I saw it, it was just putting more resistance on the line. Well that didn't work. So Lennox did send a regional Tech out ( I was impressed)and he concluded it was the compressor, so they swapped that. No help there! So a while later they swapped a few valves out inside the unit and still no luck but, there was change, things got worst because now the unit built to much pressure and became a hazard also the air handler started going off on it's own tangent with wanting to run full steam with out good cause. I must say though lennox approve to completly replace the heat pump with a new one,no argument at all from Lennox or the contractor they also replace the heat strip for more owner control. Last week the tech came back to changed a valve in the heat exchanger with no luck. I noticed just by turning the fuse breaker on to the air handler it burns 1800 watts of power to just turn on the thermostat & circuitry not asking for heat or cooling but just to turn the power source on for the stat. ( Thats 18 100w light bulbs)keep in mind your not asking for heat or cooling!!! So I penciled this out knowing a bit about electricity and this comes to $110.00 just to power the thermostat or what ever is waisting the power inside of the air handler but again no heat no nothing!!! I haven't heard back from the contractor in the last week don't expect I will till after thanksgiving. The new plan is to change out the heat exchanger in the air handler will let you how that goes. Being a general contractor myself I must say though in spite of having no heat from the system in a year and two months the contractor and Lennox have barred no holes and seem to be trying to make this right.. How have I stayed warm through all of this you wonder? Very easy, a wood fire place vented and a pellet stove in the basement, very primal and also very proven... Something to think about as technology seems to evolve faster then where're ready for it.. cost can add even more frustration to the mix.

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.