Consumer Reviews of LENNOX heat pumps
Read more about LENNOX heat pumps
Reviews by Series
- 13hpd (4 reviews)
- Elite (14 reviews)
- Elite 13CHPX (1 review)
- Merit (8 reviews)
- Signature (14 reviews)
- Signature 15CHPX (1 review)
- XP15 (5 reviews)
- XP19 (13 reviews)
- HP29 (4 reviews)
Date created: 2013-09-09
Name: Dennis M. Woods
Location: 16 Harris Creek Road, HorseShoe Bend, ID. 83629
"XP17-36 Elite 17 Seer R410A Heat Pump"
My old heat pump over 36 months averaged 2709KW. The new heat pump over the last 26 months averaged 3031KW which is 322KW more per month. The new heat pump was to save me 20-30%. At 25% savings over my old heat pump, I should be using 999KW less than what I am. The company that sold it has checked it several times and say it is okay. The big boy from the factory came, studied my usage and the weather patterns over the last six years and determined it was the weather's fault. I wasn't convinced because I know that figures don't lie but liars do figure. I find it hard to believe the weather has been 30% more severe the last 26 months. Lennox was so proud of the unit they sold me, they don't even list the series or model in the heading of this review. If you decide to buy from Lennox, be careful. It's too late for me but not for you.
Date created: 2013-09-04
Location: Philadelphia, PA
"Went Out Early, But Lennox is Standing Behind It"
I bought one of the Dry Charge Lennox LPS13DC units as a replacement for a Trane XE1200 5 ton that was loud, bad, and doubling my electricity bill. The technician installed it immaculately. The unit worked perfectly for about a week and then gave up the ghost on at least the A/C portion of the heat pump (never got to use the heating portion). Needless to say, my antenna is up on this. But Lennox is standing by their product by giving me a new one, the unit was defective. I need to make sure that this doesn't cancel out my 5 year warranty though. When it worked, it was great. Am I worried about Lennox quality after this episode? I sure am, but as long as Lennox stands behind it, I will take the savings over getting a totally new system that would cost upwards of $9000.
Date created: 2013-08-03
Name: Garret Sindler
Location: Norcross, GA
"Best Unit I Ever Had"
Just had a Lennox XP25 variable capacity heat pump installed last week. I would say, this is the quietest thing on the market. It is matched up with a Lennox SL280V furnace and the system's performance is incredible. I look forward to great savings with my new system. There are a lot of Lennox dealers in my area, but we did the math by choosing the one who will stand behind their work and will make sure the unit is properly installed. Don't rely on the bad reviews. The first step in choosing a new HVAC system is to choose a quality contractor!!!! I read through every bad reviews and 90% of them are due to poor installation and/or improperly sized equipment! The company who installed our unit says the same thing about installation. Most contractors these days just don't know what they are doing. You can tell that by reading the majority of the negative reviews. Nothing is made the way it used to be. All brands are made cheap these days. I already recommended Lennox to all my neighbors and to the same contractor too. Installation determines system performance.
Date created: 2013-06-27
Name: J Ruiz
Location: Schwenksville, PA
I replaced my unit in 2005. By 2010, I replaced 2 compressor fans, compressor, TX valve, and more. Over 4K in additional expenses. It is an inferior product and never again will I ever get a Lennox.
Date created: 2013-06-22
Name: James Moore
"Good Reliability for 10 Plus Years"
After reading reviews for air conditioning for my aunt who is replacing her unit after 25 years, I thought this is a good time to give my opinion on my Lennox heat pump that has only needed a run capacitor replaced in year 6 of its 11 year lifespan so far. I do not believe that we can expect these appliances to run 15-20 years under present manufacturing conditions(I.E. parts made with inferior metals). I do believe many problems stated are the result of poor installation. My unit is what was installed when house was built. Model 10hpb36-7p.
Date created: 2013-05-18
Name: S. Johnson
I chose Lennox heat pumps for installation for my new home 13 years ago. Split units x 2. Issues started within days of installation. I have had complete failure of cooling on 20 occasions with the related service calls and part replacements. The problems continued after the warranty ran out. Just had complete failure and replacement of the outside unit at year 13 due to part costs.
Date created: 2013-04-26
Location: Ocoee, FL
Very disappointed to my Lennox unit. I purchased a CBX27UH last November of 2009. After 3 1/2 years I have to replace the evaporator. I had an old Carrier that came with the house built in 1993 and other than regular yearly maintenance, it lasted till 2009. I purchased this unit due to the Lennox name and reputation. Now, just the labor to replace the part is about 10% of what I paid for the unit. I wonder what the next 13 years will bring, especially once it is out of warranty in another year and a half!
Date created: 2013-04-13
Name: J Grindon
Location: Kamloops BC
Problems started just within warranty period. Maybe not!!! Have had to be jump started a couple of times a year since new. I was told this is normal. For the past 6 months have been trying to have the problem fixed with no success. Heat pump shuts down and the furnace fan will keep running for hours cooling the house to about 5 degrees below where the temperature is set. Not very impressed with paying for a new furnace and heat pump when the old one worked better than the new.
Date created: 2013-03-27
"Never shuts off"
Unit never shuts off. Set it at 68 and it goes to 67.5, then blows cold air until back to 67, goes back to heat to 67.5, then cold Air again. Cycle again. Problems started at three years. Company no help. Everything has been replaced at least once. Electric bills have doubled. Any suggestions?
Date created: 2012-12-25
Name: Jim Mc Mahon
Location: Sidney, B.C. Canada
"Poor installation. The company that installed the outdoor did so incorrectly"
The hp 26-30 Heat pump was installed in 2004. From the outset the unit was unusually noisy & vibrated. The installation technician checked the unit several times as did the company manager. Both advised that the unit was okay. I sent faxes to the Lennox offices in Dallas Texas, they didn't give me the courtesy of a reply. About 2 years later a neighbor was having a heat pump installed, I spoke with the installation tech about my problem. He checked the outdoor unit. His findings included: The outdoor unit was incorrectly installed, the compressor hadn't been balanced, the feet under the unit hadn't been correctly set up, incorrect sizing of copper tubing between the outdoor unit & indoor unit was used. This 'visiting' technician corrected these defects, the unit is now quieter & doesn't vibrate anymore. Cost to correct this sloppy work $480. Given the lack of response from the Lennox head office I doubt I would install any Lennox products in the future.
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