Consumer Reviews of LENNOX heat pumps

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Date created: 2011-03-22 Name: S. Seaton
Location: Poulsbo, WA

Satisfaction Rating:
Review:
"Very Bad Luck with Lennox"
I have owned my home for 12 years. I have replaced the 5 ton Lennox heat pump 3 times. I admit the contractor came through with warranty hardware replacement, but I had to pay the labor two the three times. I hate it. Whatever I have saved in electrical use with a heatpump, I have paid back in repairs 20 times over.

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Date created: 2011-03-22 Name: Michael K.
Location: Goldsboro, NC

Satisfaction Rating:
Review:
"15 Seer Package Heat Pump"
I've had it 3 years and have never had a moments problem. Nice decrease in my light bill!

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Date created: 2011-03-02 Name: b. denston
Location: maryland

Satisfaction Rating:
Review:
"lennox heat pumps"
i had alennox 3 ton heat pupmp installed in feb.2009. it has been nothing but a problem. it is so loud that you cannot sleep at night. i would not recommend lennox to anyone.

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Date created: 2011-03-02 Name: S. Winters
Location: Olympia, WA

Satisfaction Rating:
Review:
"Lennox XP19 with CBX32MV"
I had a Lennox Signature system installed 18 months ago under the Costco program and am devastated. I used a big part of my retirement savings and bought what I thought was a top of the line system hoping it would outlast me. It's total junk and Lennox wants me to pay time, labor and mileage for them to diagnose it and make repairs in spite of the 10 year warranty. It turns out that the warranty only covers some parts. When I talked to them on the phone they said all of the parts they expect may need to be replaced wouldn't be covered (relays, heating coil in the air handler and a switch) since they're "normal wear". So I have an expensive piece of junk and a company who will manipulate the facts so that the warranty is worthless and I pay everything. My son just had to replace his 6 year old Lennox system too, so it's not just a single case. I hope anyone considering a Lennox system looks twice. My recommendation is to avoid a Lennox.

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Date created: 2011-02-27 Name: W. Bray
Location: Ontario canada

Satisfaction Rating:
Review:
"heat pump not working"
I have had a lennox heat pump and air handler installed in my home that i have been told are to big for my house. The heat pump has been nothing but a problem since the day it has been installed. When you would most use the heat pump for heating is when I have had all the problems with melting of the insulation on the pipes, the heat pump running forever the room temp dropping anywhere from one to three degrees F. The company that I use have been out to my house many times doing this and doing that and still it is not working the way it should. The pump and air handler are to big and need to be replaced. I can't tell you how many times they have replaced the insulation which melts at 215 F yes that is how hot the line was getting,the reversing valve has been changed the thermostat, outside and inside, vacum test done and system refilled to the point where I have had it. Now that the temp is above 32F it should run ok until next winter when all the troubles will beging again. You buy in good faith pay good money and you get stuck with a sytem that does not workk as a matter of fact it ends up costing you more money because if the heat pum is not work the electric furnace part is. I really wish i had never changed to lennox and that the company that sells them in Ontario had never been to my home. If anyone has any questions feel free to email me

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Date created: 2011-02-23 Name: JJ Thompson
Location: Dallas, Texas

Satisfaction Rating:
Review:
"XP19 System Failure"
Ft Worth Texas: I too decided that it was time to replace the worn out system in my 20 year home, and purchased two three ton Lennox xp19 systems with matching hardware. After the installation, the contractor has been to my home every month thereafter, and has eventually decided that he doesn't want to support the thing anymore. HOWEVER, reading the instructions guide detailing installation of the unit, and knowing a little about installing and maintaining heat pumps, I found several instances in documentation where the contractor simply did not follow instructions. For example, the XP19 installation guide (document revision 12/09), on page 12 clearly indicates that after brazing lines, nitrogen should be used to flush the lines. This was not done. Worse, the contractor did not evacuate the lines (as detailed on pages 17 and 18) before they charged the unit. Also, throughout the installation guide, there are little notes spread around here-and-there about how "If <this process> is not verified/performed, the compressor will fail in the future." (see page 24). And then add to this that the contractor allowed the lubrication to escape from the condensor unit, too. I saw them do it! And when I asked them if they were going to replace that, they said it was not important. I know the lubricant is important, but I have not been able to find the quote. I think Lennox makes a great product. But I seriously question the competency of the installers. Day loborers (ie illegals) did my installation, so I strongly suspect they were not Lennox certified... Blame the contractor doing the install.

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Date created: 2011-02-21 Name: B Wag
Location: Defiance, Missouri

Satisfaction Rating:
Review:
"Don't buy a Lennox"
Purchased a new home in 2003 with a Lennox 5 ton heat pump. Found out today, my sixth major problem with this unit, that my compressor was locked up. This is second time the compressor failed (first time only had it for six months) and I am going to replace it with. Very dissapointed with Lennox and will not have another!!!!

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Date created: 2011-02-21 Name: J. Reece
Location: Atlanta, GA

Satisfaction Rating:
Review:
"13 hpd-042"
spent $5,400 for a new Lennox heat pump and Lennox air handler on 11/10/2007 because I was tired of charging the old one. Universal Heating and Air recommended a 3.5 ton r 22 Lennox matched unit. Had some minor issues and Universal provided all the P/M work. Unit started blowing cooler than normal air and service company came out. $199 to find leak in the outdoor unit, fixed the leak re-charged unit for another $230, started unit up and green fluid leaked and the compressor quit. Still under warrenty for part, but labor is not. I am hopefull that Lennox and Universal Heating and Air will make it right. No one should have to spend this kind of money on a 3 year old system.

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Date created: 2011-02-19 Name: R. Blais
Location: Huntsville, AL

Satisfaction Rating:
Review:
"Buyer beware of Lennox heat pumps"
If you are in the market for a heat pump, don't buy Lennox. Had a Lennox 3.5 ton heat pump installed July 2009 and just forked out over $500 for labor to replace a TXV and other items. Lennox "Consumer Affairs" is a joke, it is obviously structured to hinder customers communicating legitimate complaints to them. Am beyond frustration and would gladly join any class action lawsuit against Lennox. Am going to write a letter to Lennox's COO of Residential Heating and Cooling and to any other officer I can find on the web. Not that it will do any good but Lennox just shouldn't be able to get away with selling such poor quality products.

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Date created: 2011-02-12 Name: t. whalen
Location: Goode va.

Satisfaction Rating:
Review:
"fin problem."
I was wondering if anyone has the same problem I have. The fins on the coil are falling off, leaving the copper tubing exposed. This is happening all around the bottom. From about 1 foot up. I was told by field tech that it would cost "me" about $600 to repair. Could be more if warrenty has expired, thats only a few months away. I am hoping to get feedback so I can pass it on to them. Other than that, the unit works fine.

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