Consumer Reviews of LENNOX heat pumps

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Date created: 2011-04-23 Name: Raydon
Location: Maryland
Years owned: 1

Satisfaction Rating:
Review:
"Seriously Defective and Costly Heat Pump"
My Lennox heatpump is less than two years old and still under warranty. It has failed repeatedly, necessitating a string of 8 service calls and parts replacements which have cost me more than $1200 and enough aggravation to last a lifetime. Yes, I am dissatisfied with quality control--the same part was replaced twice. I was told that lots of the valve in question are defective and that all U.S. manfacturers use the same supplier. And, while the repair folk were putting in the replacement valve, the fan stopped working and also had to be replaced. Finally, the HVAC service company (who also sold me this unit) convinced Lennox to replace the whole unit. As bad as this shoddy unit is, the warranty is really worse. You think you're covered. For parts only, however, not for the service technicians to diagnose and treat the problem.

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Date created: 2011-04-10 Name: J Hand
Location: Springfield, MO
Years owned: 2

Satisfaction Rating:
Review:
"Bought the cadillac, go the lemmon (I mean Lennox)"
I bought the Signature Series XP-19 5-ton, 2-stage heat pump with propane back-up furnace, ERV, Harmoney III controller. I wanted the cadillac system for my energy-efficient insulated concrete house. The first problem was noise - which I've just gotten used-to. The main thing has been that it won't switch to stage 2 without me going to the furnace and pulling out the sensor. The dealer, a Premier Lennox Dealer, has come out numerous times. I've paid for an additional zone, have 3 zones now, for an additional cost. I've paid them over $25,000 so far for this. Yesterday it went into stage-2 all by itself for the first time, I got excited until I realized the air coming out of the vents is only 67 degrees. It's really hot in here! The dealer's on speed dial so here we go again.

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Date created: 2011-04-08 Name: T & K Blackmon
Location: Opelika, Alabama
Years owned: 2

Satisfaction Rating:
Review:
"Home Owners"
We purchased two 2 ton heat pumps 17 Seer! We also paid for a 12 year warranty which INCLUDES parts and labor! The only thing it will not cover is ants! Not sure about why that is! We have had no problems what so ever with these units! Great Investment for us!!! I would recommend the Lennox to anyone!

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Date created: 2011-03-25 Name: kevin
Years owned: 8

Satisfaction Rating:
Review:
"Lennox sucks...run..."
50 character min? OK Lennox QC is for @#$%. All my problems are simple bad solder joints that if I could not solder and repair I would be screwed. Find a honest HVAC person that will find the REAL prob. not just replace the Whole coil for $3000.00. two years straigh. Vibrations on exit panels are are causing coil ruptures.

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Date created: 2011-03-22 Name: S. Seaton
Location: Poulsbo, WA

Satisfaction Rating:
Review:
"Very Bad Luck with Lennox"
I have owned my home for 12 years. I have replaced the 5 ton Lennox heat pump 3 times. I admit the contractor came through with warranty hardware replacement, but I had to pay the labor two the three times. I hate it. Whatever I have saved in electrical use with a heatpump, I have paid back in repairs 20 times over.

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Date created: 2011-03-22 Name: Michael K.
Location: Goldsboro, NC

Satisfaction Rating:
Review:
"15 Seer Package Heat Pump"
I've had it 3 years and have never had a moments problem. Nice decrease in my light bill!

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Date created: 2011-03-02 Name: b. denston
Location: maryland

Satisfaction Rating:
Review:
"lennox heat pumps"
i had alennox 3 ton heat pupmp installed in feb.2009. it has been nothing but a problem. it is so loud that you cannot sleep at night. i would not recommend lennox to anyone.

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Date created: 2011-03-02 Name: S. Winters
Location: Olympia, WA

Satisfaction Rating:
Review:
"Lennox XP19 with CBX32MV"
I had a Lennox Signature system installed 18 months ago under the Costco program and am devastated. I used a big part of my retirement savings and bought what I thought was a top of the line system hoping it would outlast me. It's total junk and Lennox wants me to pay time, labor and mileage for them to diagnose it and make repairs in spite of the 10 year warranty. It turns out that the warranty only covers some parts. When I talked to them on the phone they said all of the parts they expect may need to be replaced wouldn't be covered (relays, heating coil in the air handler and a switch) since they're "normal wear". So I have an expensive piece of junk and a company who will manipulate the facts so that the warranty is worthless and I pay everything. My son just had to replace his 6 year old Lennox system too, so it's not just a single case. I hope anyone considering a Lennox system looks twice. My recommendation is to avoid a Lennox.

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Date created: 2011-02-27 Name: W. Bray
Location: Ontario canada

Satisfaction Rating:
Review:
"heat pump not working"
I have had a lennox heat pump and air handler installed in my home that i have been told are to big for my house. The heat pump has been nothing but a problem since the day it has been installed. When you would most use the heat pump for heating is when I have had all the problems with melting of the insulation on the pipes, the heat pump running forever the room temp dropping anywhere from one to three degrees F. The company that I use have been out to my house many times doing this and doing that and still it is not working the way it should. The pump and air handler are to big and need to be replaced. I can't tell you how many times they have replaced the insulation which melts at 215 F yes that is how hot the line was getting,the reversing valve has been changed the thermostat, outside and inside, vacum test done and system refilled to the point where I have had it. Now that the temp is above 32F it should run ok until next winter when all the troubles will beging again. You buy in good faith pay good money and you get stuck with a sytem that does not workk as a matter of fact it ends up costing you more money because if the heat pum is not work the electric furnace part is. I really wish i had never changed to lennox and that the company that sells them in Ontario had never been to my home. If anyone has any questions feel free to email me

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Date created: 2011-02-23 Name: JJ Thompson
Location: Dallas, Texas

Satisfaction Rating:
Review:
"XP19 System Failure"
Ft Worth Texas: I too decided that it was time to replace the worn out system in my 20 year home, and purchased two three ton Lennox xp19 systems with matching hardware. After the installation, the contractor has been to my home every month thereafter, and has eventually decided that he doesn't want to support the thing anymore. HOWEVER, reading the instructions guide detailing installation of the unit, and knowing a little about installing and maintaining heat pumps, I found several instances in documentation where the contractor simply did not follow instructions. For example, the XP19 installation guide (document revision 12/09), on page 12 clearly indicates that after brazing lines, nitrogen should be used to flush the lines. This was not done. Worse, the contractor did not evacuate the lines (as detailed on pages 17 and 18) before they charged the unit. Also, throughout the installation guide, there are little notes spread around here-and-there about how "If <this process> is not verified/performed, the compressor will fail in the future." (see page 24). And then add to this that the contractor allowed the lubrication to escape from the condensor unit, too. I saw them do it! And when I asked them if they were going to replace that, they said it was not important. I know the lubricant is important, but I have not been able to find the quote. I think Lennox makes a great product. But I seriously question the competency of the installers. Day loborers (ie illegals) did my installation, so I strongly suspect they were not Lennox certified... Blame the contractor doing the install.

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