Consumer Reviews of LENNOX heat pumps

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Date created: 2011-02-23 Name: JJ Thompson
Location: Dallas, Texas

Satisfaction Rating:
Review:
"XP19 System Failure"
Ft Worth Texas: I too decided that it was time to replace the worn out system in my 20 year home, and purchased two three ton Lennox xp19 systems with matching hardware. After the installation, the contractor has been to my home every month thereafter, and has eventually decided that he doesn't want to support the thing anymore. HOWEVER, reading the instructions guide detailing installation of the unit, and knowing a little about installing and maintaining heat pumps, I found several instances in documentation where the contractor simply did not follow instructions. For example, the XP19 installation guide (document revision 12/09), on page 12 clearly indicates that after brazing lines, nitrogen should be used to flush the lines. This was not done. Worse, the contractor did not evacuate the lines (as detailed on pages 17 and 18) before they charged the unit. Also, throughout the installation guide, there are little notes spread around here-and-there about how "If <this process> is not verified/performed, the compressor will fail in the future." (see page 24). And then add to this that the contractor allowed the lubrication to escape from the condensor unit, too. I saw them do it! And when I asked them if they were going to replace that, they said it was not important. I know the lubricant is important, but I have not been able to find the quote. I think Lennox makes a great product. But I seriously question the competency of the installers. Day loborers (ie illegals) did my installation, so I strongly suspect they were not Lennox certified... Blame the contractor doing the install.

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Date created: 2011-02-21 Name: B Wag
Location: Defiance, Missouri

Satisfaction Rating:
Review:
"Don't buy a Lennox"
Purchased a new home in 2003 with a Lennox 5 ton heat pump. Found out today, my sixth major problem with this unit, that my compressor was locked up. This is second time the compressor failed (first time only had it for six months) and I am going to replace it with. Very dissapointed with Lennox and will not have another!!!!

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Date created: 2011-02-21 Name: J. Reece
Location: Atlanta, GA

Satisfaction Rating:
Review:
"13 hpd-042"
spent $5,400 for a new Lennox heat pump and Lennox air handler on 11/10/2007 because I was tired of charging the old one. Universal Heating and Air recommended a 3.5 ton r 22 Lennox matched unit. Had some minor issues and Universal provided all the P/M work. Unit started blowing cooler than normal air and service company came out. $199 to find leak in the outdoor unit, fixed the leak re-charged unit for another $230, started unit up and green fluid leaked and the compressor quit. Still under warrenty for part, but labor is not. I am hopefull that Lennox and Universal Heating and Air will make it right. No one should have to spend this kind of money on a 3 year old system.

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Date created: 2011-02-19 Name: R. Blais
Location: Huntsville, AL

Satisfaction Rating:
Review:
"Buyer beware of Lennox heat pumps"
If you are in the market for a heat pump, don't buy Lennox. Had a Lennox 3.5 ton heat pump installed July 2009 and just forked out over $500 for labor to replace a TXV and other items. Lennox "Consumer Affairs" is a joke, it is obviously structured to hinder customers communicating legitimate complaints to them. Am beyond frustration and would gladly join any class action lawsuit against Lennox. Am going to write a letter to Lennox's COO of Residential Heating and Cooling and to any other officer I can find on the web. Not that it will do any good but Lennox just shouldn't be able to get away with selling such poor quality products.

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Date created: 2011-02-12 Name: J. Young
Location: Atlanta, Indiana

Satisfaction Rating:
Review:
"Has worked well in Indiana for 17 years - still going"
We bought the highest efficiency 5 ton heat pump you could buy in 1993. It is still running well. We did have to replace a relay and capacitor but I consider that minor for 17 years of use. Most heat pumps are not really supposed to run below about 32 but we keep ours running to below zero. Below 32 it can't raise the temperature of the house but it keeps the temperature fairly well. Depending on the wind it will maintain the temperature down to 10 above to 15 below. We use gas as a backup and to defrost. Temperature coming out of the register when it is 40 outside is 100. When it is 12 the temperature coming out of the register was 84. Would still like to find a heat pump that is made to work below 32 degrees as propane is very very expensive. The unit outside is very quiet. I do get somewhat tired of hearing the blower motor run and when it is below 32 you can pretty much expect to hear the blower run all day and night.

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Date created: 2011-02-11 Name: Bruce Holmes
Location: Easton, PA

Satisfaction Rating:
Review:
"Money Squandered on Lennox heat pump"
This is the second year for my Lennox heat pump and also the second February that it didn't work. They have replaced the ambient sensor, the defrost control board (twice), and I'm currrently waiting for a new expansion valve from the factory - two week wait so far. Worse, the installer (Edwin Stipe Inc.) has given up any pretense of 'service'. His advise is "it won't work if the temperature is under 35 degrees." What a piece of crap.

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Date created: 2011-02-05 Name: Pete
Location: State College Pa.

Satisfaction Rating:
Review:
"Mr."
I thought I had the heat pump from hell until I read the other complaints. They are the same as mine! New outdoor unit installed after the 6 year old original failed. Next I needed a new compressor in new outdoor unit after 2 years. Currently, after only 3 years, I need another compressor (this is #3) a TXZ valve, and there is a suspicion of a leak. I think we need to find a good law firm and we should file a class action suit. Anyone interested?

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Date created: 2011-02-04 Name: Todd
Location: mt pleasant PA

Satisfaction Rating:
Review:
"junk"
We have been in our home for 4 years now and this will be second year in row we had to have pump repaired under warranty though we will pay nearly $900 again for labor and to have it recharged. Lennox sucks I want to sue them for this junk of a product and worst yet you have to fight with them in order to receive the parts they actually warranty.I want to spread this news everywhere so that lennox goes out of business because their product stinks.

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Date created: 2011-01-31 Name: Greg Peterson
Location: Schertz, TX

Satisfaction Rating:
Review:
"Another Repair"
I purchased my first Lennox system four years ago and in the past 45 days I have had to recharge the system three times, replace the coil, and today they are replacing the compressor. The parts are under warranty, however labor is not and every time they recharge the system the coolant is very expensive. I am extremely disappointed in the quality of the Lennox system we received and I will not purchase another Lennox system.

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Date created: 2011-01-31 Name: Ron Rohrabaugh
Location: Mount Pleasant, PA

Satisfaction Rating:
Review:
"Lennox is Junk"
We bought a brand new system 2007 and every winter we have a problem with it. This year the outside unit keeps freezing up. I've been dealing with this problem since December 2010 and a thousand dollars later I still have it freezing up. I've called Lennox so many times and talked to their consumer affairs people and they are just down right rude. I talked to the Lennox field rep and he is just as bad. Lennox is blaiming it on the techs and the techs are blaming it on Lennox (even though I had three different companys out here to look at it) Lennox is just junk and they dont seem to care about their customers. I just want this problem fixed. I have too much money in it now to start over.

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