Consumer Reviews of LENNOX heat pumps

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Date created: 2011-05-12 Name: S. Chappelear
Location: Dublin, OH
Years owned: 4

Satisfaction Rating:
Review:
"Just Junk"
We baught our house in June of 2008. The heat pump was installed in late 07 while the house was vacant. Every year since we got it, it never heated properly in the winter. and Each spring it has had to be serviced to get the system to start up to cool the house. Then this summer, I call the repair people to get it to running again and they tell me that a wire inside it rubbed the copper pipe with the refrigerant in it until the insulation wore off the wire. And when it was naked and sparked it blew a hole in the line of the refrigerant. The thing is, the 5 year parts coverage on it doesn't apply to the refrigerant, the line it runs in or the labor. So basically they built it faulty so that the line and wire would rub, and now they won't cover a thing to fix it. I'm out over $1000.00 The people at lennox completely blew me off and tried to say my repairman was lying. They didn't even appologize for my having to go through this trouble. They have terrible customer service and don't stand by their product. I will never buy a product from them.

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Date created: 2011-05-11 Name: R. Summer
Location: Newberry, SC
Years owned: 4

Satisfaction Rating:
Review:
"Very Low Quality"
Compressor gave out after less than 5 years. Even though under warranty cost over $800 to install new compressor. Lennox does not cover labor. I would not recommend this brand. Go with Carrier - I have never had a problem with Carrier units.

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Date created: 2011-05-06 Location: Macomb, MI

Satisfaction Rating:
Review:
"A Very Quiet Experience"
I have owned my XP21 heat pump for about a couple of weeks now. I like the fact that it is so quiet compared to the one which I had owned previously. I mean seriously my old one was so loud that it would drive me insane at times. There are not many things that I dislike about this product except maybe just one minor thing which is that when I first got it I had trouble understanding how to use it. Maybe it was just me but, afterwords now I have not problem figuring it out. I have not needed to repair or replace it yet and hope not too for a long time because I just recently got it. I would buy the same again if I had another home or even tell my buddies to give it a try because things in my home are really peaceful now.

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Date created: 2011-04-29 Location: Frederick Maryland.

Satisfaction Rating:
Review:
"My Review of The Heat pump"
I have owned my heat pump for approximately six months. It has never worked properly for heating purposes at all, especially during the winter months. The unit shuts off or will blow cold air into my home, rather than heat. The only way to heat my home is to use the emergency heat option on the unit which can be very costly. I have had to reset the unit several times in order for it to actually work. I have had several technicians out to my home to look at the unit, and they have had to reset it, or give it a boost in order for it to work. During the spring/summer months, the cooling system works much better. It blows cold air which can cool my home down quickly. I would never buy the same brand of heat pump again, in fact i would prefer not to use a heat pump at all as it is very costly and for a unit that rarely works it is not economical.

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Date created: 2011-04-28 Name: Drew W
Location: Wilmington, DE
Years owned: 1

Satisfaction Rating:
Review:
"DOA.. Dead On Arrival"
I was excited that our home warranty company was going to finally approve our claim and have our P.O.S., 12 year old Goodman replaced. The contractor doing the install was confident that this was a great replacement because even though this was the entry level unit, it was basic enough that it would be easy to work on and had less parts that could fail. Heat pump was installed on an unseasonably warm day in February where the outside temp was in the low 70's. When the temperature dropped back down to normal levels over the next 2 days, the pump immediately froze over to one completely solid block of ice. There was so much ice that the fan couldn't spin. The contractor found that the compressor was bad on the brand new unit. Since this should have been tested at the factory, a capital F on quality, quality control, and another F on customer service. Evidently, they were not cooperative and it took several weeks of continued calls to the contractor, warranty company, and then finally a threatened legal action to get enough brass to make the right calls to get the parts needed. The parts have not been replaced at this point.

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Date created: 2011-04-27 Name: Dennis
Location: Raleigh, NC
Years owned: 7

Satisfaction Rating:
Review:
"Junk and they know it!!!"
I moved into my new home in Jan. 04 in april. o7 the compressor went out on my main unit. It cost me $756. for the labor and shipping to get it replaced, remember it was under warranty. On Sept. 24 07 the repalced compressor went out again. There was a 6 month warranty on the replaced compressor that went bad so again it went out under warranty with one week left on the warranty, this time they charged me $500. to install and then later remove a suction line drier. Now 3 years and 7 months later the compressor needs to be replaced again for a 4th time. only I have no warranty left. I have talked to the people at Lennox in the past and they are so rude an arrogant.There are so many complaints they know there product is junk.

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Date created: 2011-04-23 Name: Raydon
Location: Maryland
Years owned: 1

Satisfaction Rating:
Review:
"Seriously Defective and Costly Heat Pump"
My Lennox heatpump is less than two years old and still under warranty. It has failed repeatedly, necessitating a string of 8 service calls and parts replacements which have cost me more than $1200 and enough aggravation to last a lifetime. Yes, I am dissatisfied with quality control--the same part was replaced twice. I was told that lots of the valve in question are defective and that all U.S. manfacturers use the same supplier. And, while the repair folk were putting in the replacement valve, the fan stopped working and also had to be replaced. Finally, the HVAC service company (who also sold me this unit) convinced Lennox to replace the whole unit. As bad as this shoddy unit is, the warranty is really worse. You think you're covered. For parts only, however, not for the service technicians to diagnose and treat the problem.

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Date created: 2011-04-10 Name: J Hand
Location: Springfield, MO
Years owned: 2

Satisfaction Rating:
Review:
"Bought the cadillac, go the lemmon (I mean Lennox)"
I bought the Signature Series XP-19 5-ton, 2-stage heat pump with propane back-up furnace, ERV, Harmoney III controller. I wanted the cadillac system for my energy-efficient insulated concrete house. The first problem was noise - which I've just gotten used-to. The main thing has been that it won't switch to stage 2 without me going to the furnace and pulling out the sensor. The dealer, a Premier Lennox Dealer, has come out numerous times. I've paid for an additional zone, have 3 zones now, for an additional cost. I've paid them over $25,000 so far for this. Yesterday it went into stage-2 all by itself for the first time, I got excited until I realized the air coming out of the vents is only 67 degrees. It's really hot in here! The dealer's on speed dial so here we go again.

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Date created: 2011-04-08 Name: T & K Blackmon
Location: Opelika, Alabama
Years owned: 2

Satisfaction Rating:
Review:
"Home Owners"
We purchased two 2 ton heat pumps 17 Seer! We also paid for a 12 year warranty which INCLUDES parts and labor! The only thing it will not cover is ants! Not sure about why that is! We have had no problems what so ever with these units! Great Investment for us!!! I would recommend the Lennox to anyone!

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Date created: 2011-03-25 Name: kevin
Years owned: 8

Satisfaction Rating:
Review:
"Lennox sucks...run..."
50 character min? OK Lennox QC is for @#$%. All my problems are simple bad solder joints that if I could not solder and repair I would be screwed. Find a honest HVAC person that will find the REAL prob. not just replace the Whole coil for $3000.00. two years straigh. Vibrations on exit panels are are causing coil ruptures.

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