Consumer Reviews of LENNOX heat pumps

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Date created: 2011-07-18 Name: Maggy
Location: New Brunswick, Canada
Years owned: 10

Satisfaction Rating:
Review:
"Worst quality possible"
I had a Lennox heat pump installed with my newly built home in 2001 and something has broken on it at least once a year. My installer has been great at fixing it but the quality of this product is unacceptable. From what I can recall, the following items have been replaced: three fan motors, one compressor, a shut off switch of some sort and a controller board. The efficiency of the unit has not been what I expected. a coworker had the exact same unit installed around the same time and he has had identical problems. All around poor product and poor support from the manufacturer.

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Date created: 2011-06-29 Name: Louise Fetaz
Location: Maple Ridge, BC

Satisfaction Rating:
Review:
"Piece of junk! confirmed"
I bought a home with an existing 15 year old Lennox A/C. when it failed four years ago I was talked into a Lennox heat-pump. I am unsure that it ever really worked. I have had it serviced at least four times a year - compressors, valves, various excuses but always the same non-use. The company which sold it is now out of business. Paid $650 so far this year and I think the blades whirled for one day. After reading the rest of these reviews I wonder if it wouldn't be better to cut my losses and get a different A/C - NEVER a Lennox again.

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Date created: 2011-06-13 Name: J Roach
Location: Parksville, B.C. Canada
Years owned: 1

Satisfaction Rating:
Review:
"Poor workmanship, warranty sucks"
Commercial HVAC KHA12054BN Leaked all refrigerant into Dining room due too poor soldered connection, aux heat element wire burnt off blowing fuse and outdoor fan motor shaft broke damaging fan blade. Billed for labor and freon because Lennox does not cover labor or freon under warranty regardless if it is poor workmanship. Talked with factory rep and told labor or freon not covered no matter what the reason. I do fully understand their reasoning after all if you do sell an inferior product why would you stand behind it. I will also notify the rest of the hotel chain we are part of to warn them of our experience. Buyer Beware and those that have these experiences please list your problems online eventually consumer pressure will help improve product quality.

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Date created: 2011-06-07 Name: J McKinley
Location: philadelphia
Years owned: 9

Satisfaction Rating:
Review:
"Lennox is JUNK!"
Moved into house (9) years ago. There (7)weeks. Dead of winter. (15) year old Lennox heat pump compressor fried during multiple power outages. Installer out of business. Talked into new heat pump. HP26-042-10P. "Should last 12-15 years." New installer gone. No return calls. Now out of business. Year 6 coolant added. $$$. Year 8 compressor under warranty replaced. $2k. Year 9 bad exterior coil. $3k. Lennox pushing me to the dealers. Not their problem.....

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Date created: 2011-06-03 Name: Mike W.
Location: FFX, VA

Satisfaction Rating:
Review:
"Piece of crap."
Every 3 months the mountings on the fan kept loosening. After a year and a half the screws on the mountings sheared off. $500 fan replacement after 1.5 years. I'll never buy another Lennox, that's for sure.

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Date created: 2011-06-01 Name: N Lipa
Location: Goldsboro NC
Years owned: 3

Satisfaction Rating:
Review:
"bad unit"
My husband and myself bought a Lennox 2.5 ton we were told that it did not come in 3 ton which the sales man said this would work. It is a 15 seer and we were looking to go with the highest energy savings. The unit was not put in right it had to be repaired we have had problems form the beginning. It frezzes over in the winter and the fan and compressor plus other parts were changed. With each season comes more problems I have requested several times to change the unit out with anoter one instead I was told by my dealer they would extend the warranty and labor for 10 years from the purshase date. I am tired of repairs and high light bills I am 100% unsatisfied

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Date created: 2011-05-31 Name: J Sewell
Location: St. Mary's County, MD

Satisfaction Rating:
Review:
"Nightmare Lennox's XP19"
After 30 years of oil furnance comfort, I purchased the Lennox's XP19 in summer of 2006 for $10K. After the first year of use, this system has failed 4 to 6 times a year. The dealer, I brought it from had service my oil furnance and central air for 30 years. After 30 years of service from them, I very unhappy with the level of service from the product (XP19) and dealer. I've had to vacate my home for two days of no heat. The current problem, the dealer said motor condenser has failed and a new motor will cost $800.00. Service call went in 5/25/2011 and part was ordered but won't arrive until 6/03/2011. Poor and more poor service from dealer and Lennox. 90 degree Temperatures have been hovering for over a week. Stuck and hot in St. Mary's County MD. After reading all the reviews here, Lennox's needs to be held responsible for their defective products like SAMSUNG.

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Date created: 2011-05-31 Name: Tonya Holmes
Location: Ellenwood
Years owned: 5

Satisfaction Rating:
Review:
"Very unsatisfied"
I have had too many problems to list with my unit. How do we get action and not just keep complaining to others who are suffering as we are? I would never trust Lennox again after the 5 year experience that I have had. "Everyone excells at passing the buck" should be their company motto.

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Date created: 2011-05-29 Name: Fran Horton
Location: Yukon, OKlahoma
Years owned: 3

Satisfaction Rating:
Review:
"2008 Lennox Heat Pump woes"
Our old Lennox heat pump lasted for over 20 years before it gave out. In the spring of 2008 we had ours replaced with a new heat pump and have had nothing but trouble since. After numerous service calls and replacement parts we are now in our 3rd year on this lemmon and once again, when we need it most it breaks. What is going on? Does no one know how to fix anything? Or this is just a very bad product. Whatever it is I feel we are being nickel and dimed to death..personally I would never recomment a Lennox anything to anyone and I think they should be made to recall their lousy products. And Please, your terms of service is to change what I am saying about this product if you want? What is that about?

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Date created: 2011-05-27 Location: Portland, OR

Satisfaction Rating:
Review:
"Lennox XP21 Expensive But Worth It"
A couple years ago when our first heat pump burned up after almost 18 years of service we went shopping for heat pumps. Electricity rates were going up, so every time we purchased a new appliance for the house efficient energy consumption was always first on our list. We looked at many different heat pump manufactures but came back to Lennox after having had years of trouble free service from our prior unit. We decided on the XP21 model because it had a very high SEER rating of 19.00. The brochure said it would save us a couple hundred dollars off our electric bill. We did notice a reduction in our electric bill over our last unit although am not sure if it is much as they claim. If you plan on staying in your home for 10 years or more, the XP21 makes sense. What I really like about our new heat pump is how much quieter it is than the old model. Lennox insulates their upper end models much better so they do run a lot quieter. Overall we are really happy with this unit and so far it has not required any repairs. We would definitely purchase another Lennox heat pump again

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