Consumer Reviews of LENNOX heat pumps

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Date created: 2011-12-09 Name: james C. Barnes
Location: Camdenton Mo.

Satisfaction Rating:
Review:
"hp29-030-1p"
We put in Lennox heat pump 10 years ago. The compressor was replaced 5 years ago and now 5 years later we need another new compressor. We are replacing the whole unit with another brand that will hopefully last more than 5 years. We are very unsatisfied with your product and your advertising how reliable they are--Dave Lennox --I wouldn't talk on T.V. any more-- you're a sham.

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Date created: 2011-12-08 Name: M. DeMonia
Years owned: 1

Satisfaction Rating:
Review:
"Never again"
We bought a high eff. Lennox Elite for our new home 4 years ago. The first unit continually had leaks, was very loud and finally quit a year ago. After many complaints and paying a dealer to come out and add freon to just keep it running Lennox agreed to replace the unit. At that time we replaced the "brain board" and air handler etc. at our cost. Since then the unit is still very loud and continually quits running. In fact I am waiting right now for our dealer to come out and get it running again. We have been through 3 dealers and none seem to know how to get this unit fixed!!! You don't always get what you pay for

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Date created: 2011-12-07 Name: Randy Kubich
Location: Fort Worth, Tx
Years owned: 1

Satisfaction Rating:
Review:
"Don't Buy Lennox"
Built a new home and asked for Lennox....what a mistake! They have horrible customer support, poor quality, and don't stand behind their products. Try calling their "Customer Care Line".....it is only available 8-5, m-f and you have to wait and wait. They must have too many complaints! I'm asking my builder to "replace" my three Lennox signature series (top of the line) units - every unit I have has had parts replaced, average one outage a month, and the units are only 6 months old!!!!! Lennox quality is very very poor at best! Warranty? The units will be a money pit the day the warranty expires. I don't recommend them. It is "impossible" to escalate them as well - they don't listen to customers!

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Date created: 2011-11-16 Name: J Carter
Location: concord,nc
Years owned: 2

Satisfaction Rating:
Review:
"Would not recommend lennox"
Would not recommend lennox Merit series to anybody. Junk! Lennox will not at all. They always say it is the factory installers problem. I've at it 2 years and it has been recharged with freon 6 times. Your power bill will double! Lennox only cares about your money. Now the compressor has gone out. Junk Junk Junk Junk!

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Date created: 2011-10-10 Name: Earl Smith
Location: manitoba, Canada
Years owned: 1

Satisfaction Rating:
Review:
"stick with the expensive AC unit"
I was told the installation of my furnace and heat pump 13HPX-060-230 was complete, I paid the company. The heat pump has never pushed heat yet, and the cooling is more expensive that the 39 year old clunker I tore out. This was a 30 year plus Lennox company that installed it. I come home after they have been at my house "making it work" to find that every evening it doesn't work, and they show up in a month and do it again. Lennox is so complex that cant even get it to work.

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Date created: 2011-10-09 Name: Jason Suzemore
Location: Enterprise,Al
Years owned: 7

Satisfaction Rating:
Review:
"Ridiculously reliable"
Bought the Lennox HP29-036* unit when I bought the house. Previous unit was an old ugly sideways Lennox and very old. Old homeowner said only problem was lightning got the compressor, but the unit was 23 years old with almost all of it's original parts. That's awesome. Didn't have a load of money to blow since I was buying the house so I told the salesman what I could afford but I didn't want any junk! He swore by the Elite, so it fit my budget and I did it. Only regret is I wished I could gave afforded the high efficiency unit. I recently upgraded the air handler to a high efficiency ecm motor for humidity and added a pure air about 3 years ago and have been totally satisfied. Still want it to tear up so my wife will approve the Solar one, but it just keeps running like a champ. It maintains what I want and the pure air was more than I expected. I thought it was gonna be some cheap gimmick like that Lowes and walmart crap that don't work. Service guy ran air test and showed me the b-4 and after to prove it. I'd have to give some credit to the contractor too. He really did a professional job on a total replacement of duct and unit. That's why I couldn't afford the top model at the time because I wanted new duct work that wasn't falling apart. That's another key I believe. Thanks for a job well done.

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Date created: 2011-09-18 Name: Donna N
Location: Carrollton Tx
Years owned: 5

Satisfaction Rating:
Review:
"Lennox Elite Air Handler CBX32M & Xp14"
I have had more trouble with CBX32M & Xp14 unit than any other I have owned, plus this unit is "much" newer than the units in any other home I have owned. Though Lennox represented a higher end model but that has not been my experience. Unit has been serviced three times since buying, due to its inability to cool. First time, unit leaking coolant.

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Date created: 2011-08-30 Name: B.A.Jones
Location: Louisville,Ky
Years owned: 24

Satisfaction Rating:
Review:
"satisfied but still changing brands"
I had Lennox heat pump system installed in my new home 27 years ago. Replaced inside air handler 5years ago. Very satisfying but heat pump finally quit. I have decided to go with another brand because of price and reviews of all brands including Lennox. No one seems satisfied. I am staying with the r22 because of my air handler. My friend installer says that is a big problem with newer models. The newer refrigerant doesn't seem to be working as good as the old r22. Plus you can get some good deals on r22 dry charge units. Going with a Ruud for no other reason than I can pick it up here in town and the price is right, about $1000. It looks like you're taking a chance whatever you buy.

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Date created: 2011-08-10 Name: D Allison
Location: Penticton, British Columbia
Years owned: 10

Satisfaction Rating:
Review:
"Never again a lennox"
We never felt this unit reduced our heating and cooling costs. We had regular maintenance done. Four months after the warranty ended, the compressor went. While the local dealer in Penticton tried to be helpful, head office and the area manager were not sympathetic or helpful at all. For $3000 in repairs, I will purchase a new heat pump and it will not be a Lennox. By the way, the 10 year warranty doesn't go from the install date. It's from when the unit was made!

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Date created: 2011-07-30 Name: Ira Hamar
Location: Shingletown, CA
Years owned: 3

Satisfaction Rating:
Review:
"Very Unsatisfied"
To say that I am unsatisfied is at the least a gross understatement! After spending 15k for an oversized unit (according to pg&e) the system has never performed to expectations. Utility bills have been astronomical. Calls to the dealer/contractor were answered with statements about my credibility. On 2 separate occasions it failed to turn on altogether. I was charged a service fee as the technician informed me that the repair was not a warranty issue. I would not recommend Lennox to anyone under any circumstances.

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