Consumer Reviews of LENNOX heat pumps

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Date created: 2009-12-20 Name: Jim Kron
Years owned: 1

Satisfaction Rating:
Review:
"Lennox XP19 - Satisfied So Far"
Last summer, we replaced a 16 year-old York air conditioner with a Lennox xp19 heat pump. We kept our propane fired Weil-Mclain boiler as supplemental and back up heat and had electric resistance heat installed in the air handler in case the price of propane jumps again. So far, we are very satisfied with the Lennox heat pump. It's too early to run the economics but high temperature in the last 2 days have been in the mid to upper 20s and the heat pump appears to be sufficient to keep up. Propane supplemental heat comes on in the morning when the set back goes off, but isn't generally needed beyond that. We have the air handler set to run in continuous low mode, which seems to keep room temperatures uniform. My wife and I find the house to be more comfortable than last winter but can't put our finger on why. The only change is the heat pump, so it seems to deserve the credit. I have supplemental propane heat locked out if the outdoor temperature is above 30, and am still experimenting with what outdoor temperature to set the heat pump lock out at. Lennox engineering documents indicate that the xp19 has a CoP of 2.9 to 3.0 into the teens, so I'll try to keep it running as long as I can. With a CoP of 3, heating cost should be close to 1/3 of past bills before accounting for supplemental heat. The system's only 6 months old, so time will tell but we're satisfied so far.

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Date created: 2009-12-16 Name: L.Thompson
Years owned: 25

Satisfaction Rating:
Review:
"heat pump"
Replaced one fan motor and had freon put in several times. The defrost switch went out and service said would cost $1000 to replace what was needed. I will get another Lennox.

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Date created: 2009-11-09 Name: J. Joyner
Years owned: 8

Satisfaction Rating:
Review:
"SERVICEMAN"
I am a service tech and I work on alot of differant brands of equiptment. I agree with everyone else saying there is no excuse in new systems breaking down. I think alot of this is caused by improper installation. Units today are not like systems of the past which had fixed pistons instead of expansion valves, and relays instead of circit boards. Alot of compressor and expansion valve failure is due to not vacumming air out before turning freon loose. Not running small amount of nitrogen through system while brazing to prevent oxidation and flaking inside the copper tubing which will clog TXVs and stainers. And not having proper static pressure running through airhandler by not sizing duct properly. These things you see are not things caused by who makes the system. The best thing you can do is make these suggestions to you installer before its put in. Sometimes you do get what you pay for by going with the cheaper service provider

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Date created: 2009-07-01 Name: V.P.
Location: North Carolina
Years owned: 11

Satisfaction Rating:
Review:
"Has been great for 11 years so far"
I installed a Lennox hp26-030-7p on 6/29/1998 (14 Seer; single speed)- it replaced a 15 year old Trane that had started failing; my power bill went down by $10 a month immediately, power bill has ever since been always under $100a month in hot/humid North Carolina. No problems whatsoever with this heat pump in 11 years. Had a good installer, reputable company.

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Date created: 2009-06-29 Name: Scott B.
Years owned: 2

Satisfaction Rating:
Review:
"Get what you pay for"
We bought out home three years ago and our gas bill for the first winter was $340 a month. I Was livid. It was the original unit(8yrs. old) and was a low-mid grade 10 seer contractor grade Carrier. We bought a Lennox signature series 19 seer Heat pump with a 2 stage motor.Our gas bill went down $200 the next winter and our electric bill also took a nice dip as well. It comes with 10 yr parts and compressor warranty and it was well worth the money spent. 10 thousand For an entire new system, heat pump,furnace,a-coil,humidifier and thermostat. Runs smooth and quiet. My neighbors unit drowns out the sound mine makes. His was replaced last year with a Trane, and is 15 feet away from my unit.For those who had problems with their Lennox units all I can say is mine is tip top, and I had a top notch installer. You get what you pay for.

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Date created: 2009-02-09 Name: B. Mackey
Location: Jacksonville, FL
Years owned: 18

Satisfaction Rating:
Review:
"18 Years on this 3 ton unit"
Very few problems. I bought one of their top models (High seer rating). The biggest repair was to seal a hole in the air-handler coils three years back, for a total cost of $380. Other than that there have been about 4 service inspections over the 18 years. Those have resulted in minor additional charges - if any.

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Date created: 2009-01-13 Name: Tom Nutt
Location: Plano, TX
Years owned: 14

Satisfaction Rating:
Review:
"Can't Kill It"
I believe unit was installed when house was built in 1984. Never has required any service work in 14 years of ownership. Filters are changed regulary and condensor coil washed once each year. I am considering replacing indoor and outdoor unit because it is 25 years old. I think I must have the best (reliable) heat pump ever made.

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Date created: 2008-07-22 Name: Eric
Location: Longview, TX
Years owned: 5

Satisfaction Rating:
Review:
"Eric"
We have a g60uhv furnace and hp25 condenser which is a 2 stage dual fuel system and love it. It killed the gas bill by $100 a month during the winter. The 2 stage operations also keep our home a lot more comfortable. Keeps the humidity at around 50%. The electric bills are around $150-170 during the heat of the summer for a 2100 sq ft pier and beam home. I had two small repairs to it this summer but nothing major. Would buy another one!!

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Date created: 2008-07-07 Name: Brian Westlake
Location: Lafayette, Louisiana
Years owned: 7

Satisfaction Rating:
Review:
"HP22-511-1P a few bumps but nothing major"
The unit was 6 years old when we moved in and initially just needed the correct fuses since ours were undersized. Worked great. 2 years later, simply needed a relay swapped out since the condensor would not shut off. 2 years after that, it needed the delay timer swapped out. Each time, only a bit of freon was needed so no leaks! A few months ago, it got a lil more expensive ($400) because we needed a new fan but at 13 yrs old, I wasn't surprised. Our avg monthly electric bill on a 2800 sqft house (all electric) with 20x40 swimming pool in Louisiana has only been $270 so I can't complain about that.

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Date created: 2008-04-23 Name: Don
Years owned: 20

Satisfaction Rating:
Review:
I only had to replace a module on the unit once in all the years of service.

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