Consumer Reviews of LENNOX heat pumps

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Date created: 2011-12-07 Name: Randy Kubich
Location: Fort Worth, Tx
Years owned: 1

Satisfaction Rating:
Review:
"Don't Buy Lennox"
Built a new home and asked for Lennox....what a mistake! They have horrible customer support, poor quality, and don't stand behind their products. Try calling their "Customer Care Line".....it is only available 8-5, m-f and you have to wait and wait. They must have too many complaints! I'm asking my builder to "replace" my three Lennox signature series (top of the line) units - every unit I have has had parts replaced, average one outage a month, and the units are only 6 months old!!!!! Lennox quality is very very poor at best! Warranty? The units will be a money pit the day the warranty expires. I don't recommend them. It is "impossible" to escalate them as well - they don't listen to customers!

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Date created: 2011-11-16 Name: J Carter
Location: concord,nc
Years owned: 2

Satisfaction Rating:
Review:
"Would not recommend lennox"
Would not recommend lennox Merit series to anybody. Junk! Lennox will not at all. They always say it is the factory installers problem. I've at it 2 years and it has been recharged with freon 6 times. Your power bill will double! Lennox only cares about your money. Now the compressor has gone out. Junk Junk Junk Junk!

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Date created: 2011-10-10 Name: Earl Smith
Location: manitoba, Canada
Years owned: 1

Satisfaction Rating:
Review:
"stick with the expensive AC unit"
I was told the installation of my furnace and heat pump 13HPX-060-230 was complete, I paid the company. The heat pump has never pushed heat yet, and the cooling is more expensive that the 39 year old clunker I tore out. This was a 30 year plus Lennox company that installed it. I come home after they have been at my house "making it work" to find that every evening it doesn't work, and they show up in a month and do it again. Lennox is so complex that cant even get it to work.

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Date created: 2011-08-10 Name: D Allison
Location: Penticton, British Columbia
Years owned: 10

Satisfaction Rating:
Review:
"Never again a lennox"
We never felt this unit reduced our heating and cooling costs. We had regular maintenance done. Four months after the warranty ended, the compressor went. While the local dealer in Penticton tried to be helpful, head office and the area manager were not sympathetic or helpful at all. For $3000 in repairs, I will purchase a new heat pump and it will not be a Lennox. By the way, the 10 year warranty doesn't go from the install date. It's from when the unit was made!

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Date created: 2011-07-30 Name: Ira Hamar
Location: Shingletown, CA
Years owned: 3

Satisfaction Rating:
Review:
"Very Unsatisfied"
To say that I am unsatisfied is at the least a gross understatement! After spending 15k for an oversized unit (according to pg&e) the system has never performed to expectations. Utility bills have been astronomical. Calls to the dealer/contractor were answered with statements about my credibility. On 2 separate occasions it failed to turn on altogether. I was charged a service fee as the technician informed me that the repair was not a warranty issue. I would not recommend Lennox to anyone under any circumstances.

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Date created: 2011-07-19 Name: PATTY CLIPNER
Location: CHILLICOTHE,OHIO
Years owned: 1

Satisfaction Rating:
Review:
"PROBLEMS FROM THE START"
We had a Lennox heat pump and furnace unit installed less than a year ago. First off we notice a loud noise each time the furnace came on and the lights would dim. Called the installer who put on a part that they stated would not pull as much power when the heat pump kicked in. This didn't stop the problem. Then we had a fire in the electric box just a few days after installation. Was told by electrician that the old wire from prior furnace was used on the new unit and was not efficient for the new furnace/heat pump. They (the installers) refused to compensate for new electric box and wiring we had to install. Came home from work today and heard a noise from the heat pump only to find that now the bearings are bad. Called and the person they sent out to check it said that it is an 845rpm motor and is hard to find part. Not even a year old and it has cost us more that keeping the old system we had. Never would recommend a Lennox, sorry!

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Date created: 2011-07-18 Name: Maggy
Location: New Brunswick, Canada
Years owned: 10

Satisfaction Rating:
Review:
"Worst quality possible"
I had a Lennox heat pump installed with my newly built home in 2001 and something has broken on it at least once a year. My installer has been great at fixing it but the quality of this product is unacceptable. From what I can recall, the following items have been replaced: three fan motors, one compressor, a shut off switch of some sort and a controller board. The efficiency of the unit has not been what I expected. a coworker had the exact same unit installed around the same time and he has had identical problems. All around poor product and poor support from the manufacturer.

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Date created: 2011-06-29 Name: Louise Fetaz
Location: Maple Ridge, BC

Satisfaction Rating:
Review:
"Piece of junk! confirmed"
I bought a home with an existing 15 year old Lennox A/C. when it failed four years ago I was talked into a Lennox heat-pump. I am unsure that it ever really worked. I have had it serviced at least four times a year - compressors, valves, various excuses but always the same non-use. The company which sold it is now out of business. Paid $650 so far this year and I think the blades whirled for one day. After reading the rest of these reviews I wonder if it wouldn't be better to cut my losses and get a different A/C - NEVER a Lennox again.

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Date created: 2011-06-13 Name: J Roach
Location: Parksville, B.C. Canada
Years owned: 1

Satisfaction Rating:
Review:
"Poor workmanship, warranty sucks"
Commercial HVAC KHA12054BN Leaked all refrigerant into Dining room due too poor soldered connection, aux heat element wire burnt off blowing fuse and outdoor fan motor shaft broke damaging fan blade. Billed for labor and freon because Lennox does not cover labor or freon under warranty regardless if it is poor workmanship. Talked with factory rep and told labor or freon not covered no matter what the reason. I do fully understand their reasoning after all if you do sell an inferior product why would you stand behind it. I will also notify the rest of the hotel chain we are part of to warn them of our experience. Buyer Beware and those that have these experiences please list your problems online eventually consumer pressure will help improve product quality.

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Date created: 2011-06-07 Name: J McKinley
Location: philadelphia
Years owned: 9

Satisfaction Rating:
Review:
"Lennox is JUNK!"
Moved into house (9) years ago. There (7)weeks. Dead of winter. (15) year old Lennox heat pump compressor fried during multiple power outages. Installer out of business. Talked into new heat pump. HP26-042-10P. "Should last 12-15 years." New installer gone. No return calls. Now out of business. Year 6 coolant added. $$$. Year 8 compressor under warranty replaced. $2k. Year 9 bad exterior coil. $3k. Lennox pushing me to the dealers. Not their problem.....

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