Consumer Reviews of LENNOX heat pumps

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Date created: 2012-01-03 Name: Paul Currer
Location: Arlington, VA
Years owned: 3

Satisfaction Rating:
Review:
"Expensive, Poorly Designed, Unreliable"
We installed a high-end, Lennox "Signature Series" hvac system three years ago. The problem with the external component of the system is that it is not designed to operate where there is any moisture present (such as rain, ice, snow, or fog). The components corrode quickly, become pitted, the system does not receive full power, and it stops operating. We've replaced the same relay twice and most recently, the entire control circuit board. That repair lasted about one day. So far we've spent over $10,000 on a system that does not work. We're back to using inexpensive, reliable, electric space heaters that provide radiant heat.

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Date created: 2011-12-09 Name: james C. Barnes
Location: Camdenton Mo.

Satisfaction Rating:
Review:
"hp29-030-1p"
We put in Lennox heat pump 10 years ago. The compressor was replaced 5 years ago and now 5 years later we need another new compressor. We are replacing the whole unit with another brand that will hopefully last more than 5 years. We are very unsatisfied with your product and your advertising how reliable they are--Dave Lennox --I wouldn't talk on T.V. any more-- you're a sham.

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Date created: 2011-12-08 Name: M. DeMonia
Years owned: 1

Satisfaction Rating:
Review:
"Never again"
We bought a high eff. Lennox Elite for our new home 4 years ago. The first unit continually had leaks, was very loud and finally quit a year ago. After many complaints and paying a dealer to come out and add freon to just keep it running Lennox agreed to replace the unit. At that time we replaced the "brain board" and air handler etc. at our cost. Since then the unit is still very loud and continually quits running. In fact I am waiting right now for our dealer to come out and get it running again. We have been through 3 dealers and none seem to know how to get this unit fixed!!! You don't always get what you pay for

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Date created: 2011-12-07 Name: Randy Kubich
Location: Fort Worth, Tx
Years owned: 1

Satisfaction Rating:
Review:
"Don't Buy Lennox"
Built a new home and asked for Lennox....what a mistake! They have horrible customer support, poor quality, and don't stand behind their products. Try calling their "Customer Care Line".....it is only available 8-5, m-f and you have to wait and wait. They must have too many complaints! I'm asking my builder to "replace" my three Lennox signature series (top of the line) units - every unit I have has had parts replaced, average one outage a month, and the units are only 6 months old!!!!! Lennox quality is very very poor at best! Warranty? The units will be a money pit the day the warranty expires. I don't recommend them. It is "impossible" to escalate them as well - they don't listen to customers!

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Date created: 2011-11-16 Name: J Carter
Location: concord,nc
Years owned: 2

Satisfaction Rating:
Review:
"Would not recommend lennox"
Would not recommend lennox Merit series to anybody. Junk! Lennox will not at all. They always say it is the factory installers problem. I've at it 2 years and it has been recharged with freon 6 times. Your power bill will double! Lennox only cares about your money. Now the compressor has gone out. Junk Junk Junk Junk!

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Date created: 2011-10-10 Name: Earl Smith
Location: manitoba, Canada
Years owned: 1

Satisfaction Rating:
Review:
"stick with the expensive AC unit"
I was told the installation of my furnace and heat pump 13HPX-060-230 was complete, I paid the company. The heat pump has never pushed heat yet, and the cooling is more expensive that the 39 year old clunker I tore out. This was a 30 year plus Lennox company that installed it. I come home after they have been at my house "making it work" to find that every evening it doesn't work, and they show up in a month and do it again. Lennox is so complex that cant even get it to work.

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Date created: 2011-08-10 Name: D Allison
Location: Penticton, British Columbia
Years owned: 10

Satisfaction Rating:
Review:
"Never again a lennox"
We never felt this unit reduced our heating and cooling costs. We had regular maintenance done. Four months after the warranty ended, the compressor went. While the local dealer in Penticton tried to be helpful, head office and the area manager were not sympathetic or helpful at all. For $3000 in repairs, I will purchase a new heat pump and it will not be a Lennox. By the way, the 10 year warranty doesn't go from the install date. It's from when the unit was made!

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Date created: 2011-07-30 Name: Ira Hamar
Location: Shingletown, CA
Years owned: 3

Satisfaction Rating:
Review:
"Very Unsatisfied"
To say that I am unsatisfied is at the least a gross understatement! After spending 15k for an oversized unit (according to pg&e) the system has never performed to expectations. Utility bills have been astronomical. Calls to the dealer/contractor were answered with statements about my credibility. On 2 separate occasions it failed to turn on altogether. I was charged a service fee as the technician informed me that the repair was not a warranty issue. I would not recommend Lennox to anyone under any circumstances.

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Date created: 2011-07-19 Name: PATTY CLIPNER
Location: CHILLICOTHE,OHIO
Years owned: 1

Satisfaction Rating:
Review:
"PROBLEMS FROM THE START"
We had a Lennox heat pump and furnace unit installed less than a year ago. First off we notice a loud noise each time the furnace came on and the lights would dim. Called the installer who put on a part that they stated would not pull as much power when the heat pump kicked in. This didn't stop the problem. Then we had a fire in the electric box just a few days after installation. Was told by electrician that the old wire from prior furnace was used on the new unit and was not efficient for the new furnace/heat pump. They (the installers) refused to compensate for new electric box and wiring we had to install. Came home from work today and heard a noise from the heat pump only to find that now the bearings are bad. Called and the person they sent out to check it said that it is an 845rpm motor and is hard to find part. Not even a year old and it has cost us more that keeping the old system we had. Never would recommend a Lennox, sorry!

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Date created: 2011-07-18 Name: Maggy
Location: New Brunswick, Canada
Years owned: 10

Satisfaction Rating:
Review:
"Worst quality possible"
I had a Lennox heat pump installed with my newly built home in 2001 and something has broken on it at least once a year. My installer has been great at fixing it but the quality of this product is unacceptable. From what I can recall, the following items have been replaced: three fan motors, one compressor, a shut off switch of some sort and a controller board. The efficiency of the unit has not been what I expected. a coworker had the exact same unit installed around the same time and he has had identical problems. All around poor product and poor support from the manufacturer.

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