Consumer Reviews of LENNOX heat pumps

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Date created: 2012-04-24 Name: B. Vessells
Location: Lake Havasu AZ
Years owned: 10

Satisfaction Rating:
Review:
"10 years and still running very well"
After ten years now with our Lennox model hp21 2 speed I have very few complaints, a fan motor and a capcitor was replaced, which was under warranty so I'm pretty confused by all of the low ratings. We live in az where temps are very extreme and our power bill is 1/2 what neighbors are and the house is always cool. Unit is a little noisy but thats about it as far as complaints. If history is the guide than I'm very pleased with Lennox

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Date created: 2012-04-06 Name: C Allen
Location: St Simons Island
Years owned: 6

Satisfaction Rating:
Review:
"21 year old work horse will be missed"
Our Lennox heat pump just started leaking freon. We will replace it and found out it is 21 years old . We bought the house 6 years ago. It has never given us a day of trouble. It will be sadly missed.

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Date created: 2012-03-09 Name: Andrew
Location: Downingtown, PA
Years owned: 4

Satisfaction Rating:
Review:
"Broke in under 5 years"
We purchased a house with a 1.5 year old Lennox Signature series heat pump with an oil heat backup. Now, 3 years later (system is 4.5 years old), the factory brazing on the discharge line from the compressor failed and the refrigerant leaked out, which caused the heat pump board to lock out the system. Discharge line was repaired by Lennox authorized dealer and the line failed again within 1 week. They then had to replace the compressor. 1 month later the txv unit on the inside coil has failed, causing the heat pump to stay on defrost mode for 1-2 hours. This system is not reliable and I am expecting more trouble over the years. Perhaps the technicians screwed up in some way causing the txv to fail, but who really knows. I will say though, a factory braze failure should be covered as a manufacturing defect by Lennox, but they essentially were rude and gave me the proverbial "jump in the lake" routine. Customer service is a joke that is for sure, you will be on hold forever and the staff are poorly trained. Based on this experience I will look to go with another company next time around. Lennox may have had a good reputation in the past but I assure you the new corporate management are clueless about how they are ruining the company.

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Date created: 2012-02-25 Name: J. Davidheiser
Location: Birdsboro, PA
Years owned: 4

Satisfaction Rating:
Review:
"LENNOX HEAT PUMP IS A "LEMON" - NEVER BUY LENNOX"
I purchased a Lennox xp-15-042 Heat Pump in March 2007. Had 18 Service Calls since installation, not including 2 yearly maintenance service calls. Every January and February (wintertime), this heat pump failed...either low pressure lockout or running continuously. Both problems caused high electric bills due to running on resistance/backup heat. Spent $3800 on electric bills alone due to this heat pump's failure each winter. Unit is a total "lemon." Neither Lennox nor the Attorney General's Office would provide any assistance, resolution, or replacement. Never ever buy a Lennox heat pump. Lennox doesn't stand behind their products and cares even less about their customers.

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Date created: 2012-02-17 Name: C.Rigby
Location: Peterborough, Ontario
Years owned: 1

Satisfaction Rating:
Review:
"Almost done with Lennox"
Glad I found this informative site. I am currently in a very unsatisfied mood with Lennox. Several years ago, it was a furnace issue. Less than six months ago, I had a top of line Lennox heat pump installed. It makes loud frightening noises when it reverses in the heating cycle. Our house is small so the unit should easily heat our home. The dealer replaced the first unit, now the second one is doing the same stuff. The Lennox rep has been here twice. The first time consumer service was terrible. The second time the man was clearly wore out; most likely due to the numerous complaints over the company he had to represent. I am now heating the house in "emergency mode" with oil. The heat pump is off. Oh I forgot to mentioned the second one also blew the fuse. At this point I will never have another heat pump. Now I have to wait.......I Thought I researched well....regretfully I never saw this site sooner........

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Date created: 2012-01-03 Name: Paul Currer
Location: Arlington, VA
Years owned: 3

Satisfaction Rating:
Review:
"Expensive, Poorly Designed, Unreliable"
We installed a high-end, Lennox "Signature Series" hvac system three years ago. The problem with the external component of the system is that it is not designed to operate where there is any moisture present (such as rain, ice, snow, or fog). The components corrode quickly, become pitted, the system does not receive full power, and it stops operating. We've replaced the same relay twice and most recently, the entire control circuit board. That repair lasted about one day. So far we've spent over $10,000 on a system that does not work. We're back to using inexpensive, reliable, electric space heaters that provide radiant heat.

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Date created: 2011-12-09 Name: james C. Barnes
Location: Camdenton Mo.

Satisfaction Rating:
Review:
"hp29-030-1p"
We put in Lennox heat pump 10 years ago. The compressor was replaced 5 years ago and now 5 years later we need another new compressor. We are replacing the whole unit with another brand that will hopefully last more than 5 years. We are very unsatisfied with your product and your advertising how reliable they are--Dave Lennox --I wouldn't talk on T.V. any more-- you're a sham.

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Date created: 2011-12-08 Name: M. DeMonia
Years owned: 1

Satisfaction Rating:
Review:
"Never again"
We bought a high eff. Lennox Elite for our new home 4 years ago. The first unit continually had leaks, was very loud and finally quit a year ago. After many complaints and paying a dealer to come out and add freon to just keep it running Lennox agreed to replace the unit. At that time we replaced the "brain board" and air handler etc. at our cost. Since then the unit is still very loud and continually quits running. In fact I am waiting right now for our dealer to come out and get it running again. We have been through 3 dealers and none seem to know how to get this unit fixed!!! You don't always get what you pay for

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Date created: 2011-12-07 Name: Randy Kubich
Location: Fort Worth, Tx
Years owned: 1

Satisfaction Rating:
Review:
"Don't Buy Lennox"
Built a new home and asked for Lennox....what a mistake! They have horrible customer support, poor quality, and don't stand behind their products. Try calling their "Customer Care Line".....it is only available 8-5, m-f and you have to wait and wait. They must have too many complaints! I'm asking my builder to "replace" my three Lennox signature series (top of the line) units - every unit I have has had parts replaced, average one outage a month, and the units are only 6 months old!!!!! Lennox quality is very very poor at best! Warranty? The units will be a money pit the day the warranty expires. I don't recommend them. It is "impossible" to escalate them as well - they don't listen to customers!

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Date created: 2011-11-16 Name: J Carter
Location: concord,nc
Years owned: 2

Satisfaction Rating:
Review:
"Would not recommend lennox"
Would not recommend lennox Merit series to anybody. Junk! Lennox will not at all. They always say it is the factory installers problem. I've at it 2 years and it has been recharged with freon 6 times. Your power bill will double! Lennox only cares about your money. Now the compressor has gone out. Junk Junk Junk Junk!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.