Consumer Reviews of LENNOX heat pumps

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Date created: 2011-01-22 Name: T, House
Location: Olympia, WA

Satisfaction Rating:
Review:
"Very Quiet"
I just had a XP14 installed last week by One Hour and it is great how quiet is.

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Date created: 2010-11-29 Name: G Dillon
Location: Vancouver Island, British Columbia

Satisfaction Rating:
Review:
"XP17 - CBX32MXV"
Had a Lennox XP17 3.5 ton HP, CBX32MXV air handler and Carrier Edge thermostat installed 2 months ago. So far very pleased. Installers did a good job and the system is performing as expected. Noise level is very low. Multiple quotes were obtained and all installers were queried on installation practices. Chose system based on installer reputation, installation practices, system specs and cost. So far so good.

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Date created: 2010-10-23 Name: wayne Perry
Location: Phoenix, AZ

Satisfaction Rating:
Review:
"home owner"
Have had Lennox HSXA19, 4 ton unit (seer 16) since 3-05 with a split Lennox 2 stage gas furnace. Had much experience in past life repairing many different AC units. I spent the entire installation time with the two installers since I had some unusual installation requirements (they did not really like this). with the exception of a couple installation problems, I have been very satisfied over 5 years of experience. The only problems I had was a cracked plastic fitting at exp valve which caused a very small gas/oil leak exp. valve (replace under warranty) and improper set up on recirc. fan motor speed board. The unit has easily exceeded all performance expectations. It reduced summer bills by 20-30 $ per month. It runs mostly in the 1st stage (about 60% capacity). The winter performance is excellent due to the two stage heating. Now on to some comments about the other opinions that are in this review thread. Lennox makes very few of the major components which make up their equipment outside of sheet metal and coils. All manufactures that use scroll compressors have only one source - Copeland. All valves and other components come from various manufactures. Herein lies the problem for Lennox (and others). Lennox, Trane and all others buy the these components from many different manufactures. They are always changing from one to another looking for the lowest price. All AC manufactures go thru cycle of changing suppliers for things and suffer the consequences of the cheapest piece of junk and then paying with negative threads like this one. It may be likely that Trane, Lennox and others may use the same exp valve. within the same year you may find that any one of the same manufactures may switch exp valves or reversing valve suppliers. On the use of suction accumlator. I believe that many AC manufactures that use scroll comps overestimate the slugging capability of this comp. Many manufactures avoid their use since the scroll if far more (claimed) forgiving to slugging. There was one responder who claimed his model did not use hi or lo pressure switches. I have seen this from all manufactures at different years. This is serious omission in my view. More comments on the installation experience. I had two guys, one on furnace/expansion coil change and one on condensing unit. The guy on the furnace change out was old experience hand and the kid on condensing unit was very green. I had to mentor him thru running gas lines and brazing technique. I had to lend him my googles when he brazed! Since there was significant extra tubing run, I calculated extra gas over what was stored in the compressor. They did not agree with this. However this was corrected upon repair of the previously mention gas leak at later date. The satisfaction index is really dependent on installation for a split unit. I am a satisfied customer and will consider another Lennox

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Date created: 2010-08-09 Name: P. Wilkins

Satisfaction Rating:
Review:
"No problems"
Our house had a Lennox heat pump when we bought it that was more than 20 years old. It had not needed repair but we replaced it due to age. The current Lennox is about 13-14 and has been serviced but never has needed repair. It has held up to the Arizona heat quite well! I will probably buy another Lennox next time!

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Date created: 2010-07-06 Name: R. Hungerford
Location: Arizona
Years owned: 19

Satisfaction Rating:
Review:
"Nineteen Arizona Summers"
Over nineteen summers of Arizona heat, I have needed only three service calls. The first related to a poor installation job. The remaining two involved replacement of parts. I have a five ton two stage compressor which has never failed. My only complaint is the high cost of failed components. I am planning to replace the unit this Fall, only because of age and I can't find anyone who knows how to work on such an old unit.

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Date created: 2010-06-25 Name: K. Jones
Years owned: 6

Satisfaction Rating:
Review:
"Reliable Heat Pump"
My hpxa19-036 heat pump has been everything I expected from a top of the line heat pump. No troubles. It's matched up with a top of the line air handler w/ a variable speed blower. My father & uncle both own the same model indoor/outdoor units as well, installed by the same dealer and their units have given them zero trouble. All three of us service our units twice a year as well. For those who have had expansion valve failures, there has been a higher failure rate industry wide the last few years, not just Lennox. You could have bought a Trane and had the same problem. Studies I have seen prove the better the dealer sticks to recommended installation procedures (purging nitrogen while soldering), the lower percentage failure rate. So choose your dealer wisely.

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Date created: 2010-06-17 Name: Jason Manes
Years owned: 6

Satisfaction Rating:
Review:
"Bad Reviews on Lennox"
I know there are some consumers on here that have had problems and I sell all brands for the most part but I sell more Lennox than anything. I will say after reading a bunch, it seems the people who put your equipment may be the problem. I read where they put wrong size equipment, installed improperly etc. I'm not saying that parts do not fail but installers who are not properly trained or don't care enough about their work can not be the fault of equipment. Also what has the sales rep done for you? Did he try to help the situation or did you call them? I personally go above and beyond for all my customers and if they did, maybe they could get something done for you. A major problem I see is that people are not checking the return sizing and supply sizing so the equipment is set up for failure right from the beginning. I have been in customers housed where the sales rep did not even come in the house to look at duct work and he tells customer she needs a bigger system, and one rep told her a 4 1/2 ton which is not even produced. Give me a break, this a major problem and can become your problem. If any of you on here have a problem or question, feel free to email me and I will return phone calls or emails as time allows to try to help. I am a Lennox Premier Dealer. Thanks, Jason Manes jason@atlanticheat.com 804 426 2315

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Date created: 2010-05-14 Name: C. A.
Years owned: 12

Satisfaction Rating:
Review:
"Will buy a lennox next time!"
Great system! I keep unit service change one part. Ants burn up relay.

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Date created: 2010-04-18 Name: Jason Markham
Years owned: 2

Satisfaction Rating:
Review:
"A great unit"
Replaced a 27-year-old ge split-system heat pump with a Lennox xp14 two years ago. Electric usage was more than cut in half. Unit is much quieter than the old one, and has performed flawlessly.

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Date created: 2010-01-07 Name: A Morneau
Years owned: 2

Satisfaction Rating:
Review:
"XP 15 with lots of problems"
I purchased a "Top of the Line" xp 15 Series unit 2.5 tonnes in August 2007. Since that time, I have had a technician at my home 4 times. Every time the season changes, there is a problem. Have spent almost $1700 on a product that cost me $7000 installed. Consumer affairs in Texas is of no help, if you can stand calling a long distance number and being on wait for 30 minutes. Their "premier service" provider in Montreal called Guaranteed Industries did nothing to champion my cause. It appears from the bills that there are lots of expansion valves being changed and now it is the ambient temperature sensor. All in all a very poor quality.

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