Consumer Reviews of LENNOX heat pumps

Read more about LENNOX heat pumps

Read reviews of other Heat Pump brands

Write a review

<< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Next >>

---

Date created: 2012-07-18 Name: KIP JONES
Location: walla walla , wa

Satisfaction Rating:
Review:
"PURE JUNK"
Poor system from day 1 - not happy with dealer or products- have 2 homes with lennox heat pumps, both require lots of maintenance and expensive repairs!

---

---

Date created: 2012-07-05 Name: Mrs.david Vollmar
Location: 400 Dutch hill Desoto mo.

Satisfaction Rating:
Review:
"Mrs David Vollmar"
We have grown up with Lenox so when we built our new home that is what we got a a new furnish and heat pump . I thought it was the best bit boy was I wrong wrong wrong . We have had this unit for 5 years and every part and Irsn every part has had to be replaced . I will never buy another Lenox product again . This is the worst heat pump I have ever had. It is a 3 1/2 ton unit and it is what the company said we should have for our size home it is a peace of trash . And we bought the top model . Sorry we did not get another brand . So my feeling is all 100% thumbs down. It does not even get a star. Bad product.

---

Date created: 2012-06-19 Name: V Elleray
Location: Phoenix, AZ

Satisfaction Rating:
Review:
"Horrible and unreliable!"
We live in Phoenix...enough said! We have a 7 yr old unit and we are now in our 2nd summer of non stop breaking down of the unit. Today it was 111 outside and the unit overheats and shuts down. Thank god we have a 10 yr warrenty, but the unrelible feeling of this crappy unit is nerve racking and down right dangerous. We are getting the Lennox field service rep involved and I plan on call Lennox corporate office to demand a new unit. This has been a nightmare................stay tuned! I recommend you never buy a Lennox!

---

Date created: 2012-06-17 Name: carrie
Location: indiana

Satisfaction Rating:
Review:
"DO NOT BUY A LENNOX"
We got this heat pump in 2007 and have nothing but trouble with it. MAJOR Money pit! Do not buy a Lennox!

---

Date created: 2012-06-04 Name: B HENDER
Location: ST LOUIS MO

Satisfaction Rating:
Review:
"Elite"
Bought this model in Aug 2009. June 2010 replaced capacitor. June 2012 had a leak in low pressure line. Bad solder joint from the factory. Repair cost $1025. Don't buy Lennox junk.

---

Date created: 2012-06-03 Name: S. Friedman
Location: Phoenix, Arizona

Satisfaction Rating:
Review:
"Bad product"
Two Lennox 3 ton heat pumps, one on each side of house. Last year, had to replace 5+ year old evap coil. Now, the other unit has a leaking evap coil. This product is super expensive to buy, probably because of all the bells and whistles, but it uses ultra thin copper to improve efficiency at the expense of electrolytic corrosion and leaks of refrigerant. It is, therefore, a piece of junk!

---

Date created: 2012-05-04 Name: Pam MacDougall
Location: Pleasant Hill, MO
Years owned: 1

Satisfaction Rating:
Review:
"NEVER BUY A LENNOX"
For 4 years I have been fighting with Lennox. I purchased a new heatpump hvac, in the summer, waited 3 weeks for delivery. Winter came, my bills were over 700/month. Summer came, ac didn't work, waited 3 weeks for parts. Winter...700/month bills, summer, ac didn't work, new unit, again, mild winter 450/month bills, 5/12 ac doesn't work. Draw your own conclusion about my rating. Call customer care...every time 30 minute hold, rude people on the phone...this is customer care.

---

Date created: 2012-03-09 Name: Andrew
Location: Downingtown, PA
Years owned: 4

Satisfaction Rating:
Review:
"Broke in under 5 years"
We purchased a house with a 1.5 year old Lennox Signature series heat pump with an oil heat backup. Now, 3 years later (system is 4.5 years old), the factory brazing on the discharge line from the compressor failed and the refrigerant leaked out, which caused the heat pump board to lock out the system. Discharge line was repaired by Lennox authorized dealer and the line failed again within 1 week. They then had to replace the compressor. 1 month later the txv unit on the inside coil has failed, causing the heat pump to stay on defrost mode for 1-2 hours. This system is not reliable and I am expecting more trouble over the years. Perhaps the technicians screwed up in some way causing the txv to fail, but who really knows. I will say though, a factory braze failure should be covered as a manufacturing defect by Lennox, but they essentially were rude and gave me the proverbial "jump in the lake" routine. Customer service is a joke that is for sure, you will be on hold forever and the staff are poorly trained. Based on this experience I will look to go with another company next time around. Lennox may have had a good reputation in the past but I assure you the new corporate management are clueless about how they are ruining the company.

---

Date created: 2012-02-25 Name: J. Davidheiser
Location: Birdsboro, PA
Years owned: 4

Satisfaction Rating:
Review:
"LENNOX HEAT PUMP IS A "LEMON" - NEVER BUY LENNOX"
I purchased a Lennox xp-15-042 Heat Pump in March 2007. Had 18 Service Calls since installation, not including 2 yearly maintenance service calls. Every January and February (wintertime), this heat pump failed...either low pressure lockout or running continuously. Both problems caused high electric bills due to running on resistance/backup heat. Spent $3800 on electric bills alone due to this heat pump's failure each winter. Unit is a total "lemon." Neither Lennox nor the Attorney General's Office would provide any assistance, resolution, or replacement. Never ever buy a Lennox heat pump. Lennox doesn't stand behind their products and cares even less about their customers.

---

Date created: 2012-02-17 Name: C.Rigby
Location: Peterborough, Ontario
Years owned: 1

Satisfaction Rating:
Review:
"Almost done with Lennox"
Glad I found this informative site. I am currently in a very unsatisfied mood with Lennox. Several years ago, it was a furnace issue. Less than six months ago, I had a top of line Lennox heat pump installed. It makes loud frightening noises when it reverses in the heating cycle. Our house is small so the unit should easily heat our home. The dealer replaced the first unit, now the second one is doing the same stuff. The Lennox rep has been here twice. The first time consumer service was terrible. The second time the man was clearly wore out; most likely due to the numerous complaints over the company he had to represent. I am now heating the house in "emergency mode" with oil. The heat pump is off. Oh I forgot to mentioned the second one also blew the fuse. At this point I will never have another heat pump. Now I have to wait.......I Thought I researched well....regretfully I never saw this site sooner........

<< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Next >>

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.