Consumer Reviews of LENNOX heat pumps

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Date created: 2012-12-18 Name: Bryan Allen
Location: Indiana

Satisfaction Rating:
Review:
"Get 10 year parts & Labor warranty"
I got a 3 ton elite I think. It has failed a couple times both I think to loss of refrigerant. Another time the tech who sets up the computer board had to come out and replace it and adjust it. So I have had some down time in the summer mostly with the ac. I sprung for the 10 year parts and labor though and will make sure when it comes to a heat pump I do that in the future. The company who sold and installed it for me is on the hook for the labor so they really do bust their butts to get the thing right. Its been running well since spring and its now December 2012 and it transitioned to heat just fine. There have been more problems than I would have liked if I had to cough up the cash to cover the labor. With the warranty when I call they jump, they are a good company and believe in and back the Lennox units they sell. 10 year parts and labor makes it their problem so they have taken the opportunities when my unit breaks to fix it right. I think they finally have it running well. I give all the credit to the hvac company that did the install and is on the hook to repair it when it breaks. They have taken responsibility and I feel pretty good about they way things have gone.

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Date created: 2012-12-11 Name: Jacques Poulin
Location: Montreal

Satisfaction Rating:
Review:
"Worse purchase of my life"
Had the product installed late 2004. Problems started in 2007. Had 17 repair calls and $5200 of repair bills since. Virtually every part failed, including the compressor. The worse thing is I hardly used it as we cool perhaps 10 days each summer and the heating is limited only during the spring and fall before the furnace takes over at low temperature. In my book, Lennox equates to only problems, expenses and anger.

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Date created: 2012-12-08 Name: S. Bennett
Location: Edgewater, FL

Satisfaction Rating:
Review:
"PIECE of CRAP!!!!!!!!!!!!!!!!"
We purchased this unit in May 2010. On Thanksgiving Day 2012 the unit ran for 4 hours and only brought the temp up 2 degrees. Service tech came and said it was a Manufactures defect the coil was leaking and it took 8 lbs of freon at that time. He ordered a new coil, which he said was under Warranty and it was replaced. I did not expect to pay a cent due to the unit being just over 2 yrs old. When we got a bill for over $500.00 I refused to pay and told him I felt the Manufactuor should foot the bill as it was not my fault the product was defective and they knew it.

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Date created: 2012-08-28 Name: T. Burke
Location: Olympia, WA

Satisfaction Rating:
Review:
"Terrible Reliability"
I bought this heatpump 6 years ago for $9024. From almost day one, it has had problems. I'm presently considering replacing it with another manufacturer's heat pump. It's difficult to know the extent to which the problems are installation-related or equipment related. The installer's service technicians blame the equipment. They tell me that all its energy-saving gizmos result in breakdowns.

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Date created: 2012-08-17 Name: BOB
Location: DOLLARD DES ORMEAUX QC CA

Satisfaction Rating:
Review:
"TROUBLE WITHIN 2 YEARS..."
Installed 2010 and Low pressure Valve gaves up.... refill needed (400$) The fan and motor to be replaced cause vibration... The latter should be on waranty. The valve is not warranted, only the seal. Should have taken the yearly inspection....

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Date created: 2012-08-08 Name: Satpal
Location: PPfabtMLXgeXJ

Satisfaction Rating:
Review:
"Good job"
Good job, was nice and clever to reduce emissions of your heating system ! But I think the insulating material used is dangerous because it releases toxic fumes when overheated. We recommend you to use, on your next manufacturing, fiberglass or stone wool with aluminum foil, which withstand high temperatures and does not release toxic gases. Careful though the dust in their use. I hope I helped and sorry for my English, I'm from Greece.

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Date created: 2012-07-18 Name: KIP JONES
Location: walla walla , wa

Satisfaction Rating:
Review:
"PURE JUNK"
Poor system from day 1 - not happy with dealer or products- have 2 homes with lennox heat pumps, both require lots of maintenance and expensive repairs!

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Date created: 2012-07-05 Name: Mrs.david Vollmar
Location: 400 Dutch hill Desoto mo.

Satisfaction Rating:
Review:
"Mrs David Vollmar"
We have grown up with Lenox so when we built our new home that is what we got a a new furnish and heat pump . I thought it was the best bit boy was I wrong wrong wrong . We have had this unit for 5 years and every part and Irsn every part has had to be replaced . I will never buy another Lenox product again . This is the worst heat pump I have ever had. It is a 3 1/2 ton unit and it is what the company said we should have for our size home it is a peace of trash . And we bought the top model . Sorry we did not get another brand . So my feeling is all 100% thumbs down. It does not even get a star. Bad product.

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Date created: 2012-06-19 Name: V Elleray
Location: Phoenix, AZ

Satisfaction Rating:
Review:
"Horrible and unreliable!"
We live in Phoenix...enough said! We have a 7 yr old unit and we are now in our 2nd summer of non stop breaking down of the unit. Today it was 111 outside and the unit overheats and shuts down. Thank god we have a 10 yr warrenty, but the unrelible feeling of this crappy unit is nerve racking and down right dangerous. We are getting the Lennox field service rep involved and I plan on call Lennox corporate office to demand a new unit. This has been a nightmare................stay tuned! I recommend you never buy a Lennox!

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Date created: 2012-06-17 Name: carrie
Location: indiana

Satisfaction Rating:
Review:
"DO NOT BUY A LENNOX"
We got this heat pump in 2007 and have nothing but trouble with it. MAJOR Money pit! Do not buy a Lennox!

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