Consumer Reviews of LENNOX heat pumps

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Date created: 2009-03-30 Name: LENNOX
Years owned: 3

Satisfaction Rating:
Review:
"Lennox Elite Heat Pump"
We built a new home and had the top of the line Lennox heat pump 4 ton installed. The fan went out of "whack" after a few months and had to be replaced. Under warranty the bill was 150.00 trip charge, not covered under warranty. I called Lennox and was told I could "purchase" a warranty to cover labor at some ridiculous price. This is our third year, the fan went out of "whack" again, due to snow falling from the roof (so I was told), and when the fan went out it broke the mounts off the motor. The repairman was on the way out with the motor when I stopped him. I was then told that the motor was fine, just the mounts were bent off. I took the motor to a local electric shop and was charged 47.00 instead of the $1000 that the repair dealer charged. That bill was 180.00, now two weeks later in the worst blizzard we have seen, we are without heat again. The fan is out of "whack" again and making enough noise to wake the dead. We had to shut it off and call the dealer again. This unit cost 14,000.00 and I'm sick. I'm going to call the factory and ask for a factory rep.

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Date created: 2009-03-27 Name: LENNOX
Years owned: 1

Satisfaction Rating:
Review:
"owner"
This is actually the worst system I have owned in over 25 homes I have built. 5 ton unit will not raise temperature above 62 degrees in 50 degree weather without kicking on auxiliary heat. Problems since day one, wish I had found this site before I bought a Lennox!

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Date created: 2009-03-23 Name: LENNOX
Years owned: 1

Satisfaction Rating:
Review:
"Heatpump"
This has been the worst experience that I ever went through, I would not recommend lennox to anyone as I only have mine snce Sept 2008 and I have had nothin but trouble and had 4 service calls and no satisfaction.

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Date created: 2009-03-05 Name: Jeff Langton
Location: FL
Years owned: 1

Satisfaction Rating:
Review:
"Planned Obsolescent"
We have been in our new builder home 1.7 Months. In that time we will have spent close to $400.00 in repairs. System was ok 1st year but now that we are out of the 1 yr labor warranty I have had to replace the blower fan relay switch and recently the outside fan motor. In looking at the reviews (here on line) it appears to me that a Lenox Unit is only good for the Lenox Co who is selling it, and the local hvac dealer who is installing it because they get the residual repairs, but very bad for the consumer.

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Date created: 2009-02-20 Name: George McManus
Location: Valley Forge, PA
Years owned: 4

Satisfaction Rating:
Review:
"Mad as hell and not going to take it anymore"
Like others here, the compressor failed last week. Sure, Lennox paid for the compressor but the labor charges were $1282.00!!! I will go out of my way to discourage anyone from buying these units. Lennox's scroll compressors are a disaster! Stay away!!!

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Date created: 2009-02-19 Name: Barbara Jarrell
Location: Inez, KY
Years owned: 6

Satisfaction Rating:
Review:
"lennox hc26030-10"
Every year that I have had this heat pump and sometimes twice per year something has torn up. I had a warranty up to 5 years but that is out now and I am having to pay. I can't afford to pay a big service call and then parts too. I will never buy another lennox product, I have had too much trouble with the one I have.

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Date created: 2009-02-10 Name: P. D'Spain
Location: Roanoke, TX
Years owned: 2

Satisfaction Rating:
Review:
"Lennox"
This unit has had 7 failures in two years. I have never had a product that was this bad.

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Date created: 2009-02-09 Name: B. Mackey
Location: Jacksonville, FL
Years owned: 18

Satisfaction Rating:
Review:
"18 Years on this 3 ton unit"
Very few problems. I bought one of their top models (High seer rating). The biggest repair was to seal a hole in the air-handler coils three years back, for a total cost of $380. Other than that there have been about 4 service inspections over the 18 years. Those have resulted in minor additional charges - if any.

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Date created: 2009-02-04 Name: Eric
Location: Missouri
Years owned: 2

Satisfaction Rating:
Review:
"Lennox xp15"
Paid $7000 for my Lennox heat pump. Worked fine for the first 2 years then the heat pump fan motor seized up. Parts are covered, but labor to replace it is over $100 per hour...2 hour minimum. I wish I had seen this web site prior to my purchase.

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Date created: 2009-01-13 Name: Tom Nutt
Location: Plano, TX
Years owned: 14

Satisfaction Rating:
Review:
"Can't Kill It"
I believe unit was installed when house was built in 1984. Never has required any service work in 14 years of ownership. Filters are changed regulary and condensor coil washed once each year. I am considering replacing indoor and outdoor unit because it is 25 years old. I think I must have the best (reliable) heat pump ever made.

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