Consumer Reviews of LENNOX heat pumps

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Date created: 2009-07-27 Name: Cheryl Heacock
Years owned: 4

Satisfaction Rating:
Review:
"I regret ever buying a Lennox XP26 Heat Pump, or consider recommending it to you"
I only wish I would have received the advice that you are receiving before our purchase was made 4 years ago. We started checking around for a new heat pump, due to ours was 26 years old and we felt was not very efficient anymore. We had a York that we had 1-2 service calls on in 20+ years and were considering another York. We were talked into an xp26 Lennox and we decided to go with the salesman's advice. What a mistake. c&c installed and have been out 3 times since. This last call we are told there is a freon leak, the serviceman put 2# of freon back in it with no success in finding the leak. The good news is, we now have air during a very hot spell, the bad news is, he did not find the leak so the problem is not fixed and he said our bill will be $223. Sure the cost of the switches we've had repaired previously were under warrenty and part was covered. But c&c does not cover the labor at anytime, not evey a warranty part. So now we can $223 on top of all the other costs we've had and know we still have a major problem. I did put a service call into the salesman, but he's on vacation and I was told the new high efficiency units have a lot more things go wrong with them than the older units. But I will call the salesman back tomorrow and possibly call Lennox, since the service man says it is probably a slow leak, we have no idea if we've had the problem from the beginning and how soon we will have to have more freon put back in at $223 for 2#. no...i would never recommend a Lennox....I Would stick with the York. I even believe York will stand behind their product much more than Lennox or their dealers do.

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Date created: 2009-07-23 Name: MLS
Years owned: 13

Satisfaction Rating:
Review:
"Heat pump experience"
I'm in the market for a heat pump replacement. My house has two York 13-year- old systems, a 2.5 ton and a 1.0 ton for two different sections of the house. The 2.5 ton unit has had low cooling problems the whole time. I did not have annual servicing. Every two years, the cooling would diminish and I called in a service guy and cleaning the unit brought back the cooling. This was cheaper than buying an annual service contract. The past three years, there has been a small leak, requiring a pound of Freon charge. The leak went all out last week after putting three pounds in. No cooling remains. The 1 ton unit has had no maintenance and no problems for 13 years. So, doing research...Consumer Reports says that all the major brands have the same reliability. All brands have the identical warranty, limited to parts only! Trane has 12- years, the rest have 10-years. All ac companies provide "extended warranties" that include labor and cost about $100 per year. (My theory is that the manufacturers have parts-only warranties so that the installation companies can sell you extended warranties.) All low teir units (cheapest) are less reliable than mid and high teir. So...buy a mid or high teir unit for reliability. Contractor units in new housing usually are low teir units. My theory is buy a mid-teir unit ($2000 less than mid), expect it to last 10 years, then buy a new unit. The units 10 years from now will be even more efficient. Better to repalce the heat pump every ten years to take advantage of technology, then to pur in a Trane which may last 20 years, but cost relatively more to operate in those last 10 years. I think I am going with a Lennox mid-teir unit.

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Date created: 2009-07-14 Name: Jennifer Evans
Years owned: 3

Satisfaction Rating:
Review:
"Hot-n-Sweaty in Kansas"
If you're thinking of buying a Lennox....seriously think again. My home has a 6 yr old heat pump unit that has continuously failed every summer. Several capacitors, a motor, leak checks, cleanings, etc. And still does not cool the house properly. I have had several different techs try to diagnose the problem but just keep getting expensive parts thrown at it. I cannot remember ever having to call for a repair on any other a/c units I've owned in the past. Lennox should be ashamed of themselves for not recalling this failure.

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Date created: 2009-07-10 Name: Peter Corso
Years owned: 4

Satisfaction Rating:
Review:
"Lennox warranty a sham!"
I have an hp29-030-5p and the compressor just went out. They will cover the compressor but not the labor of $895. wtf kind of warranty is that. I can almost buy a new one for that. I urge anyone thinking of buy a Lennox to think again the warranty isn't worth the paper its written on. They obviously spend their money on advertising and backing their product.

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Date created: 2009-07-01 Name: V.P.
Location: North Carolina
Years owned: 11

Satisfaction Rating:
Review:
"Has been great for 11 years so far"
I installed a Lennox hp26-030-7p on 6/29/1998 (14 Seer; single speed)- it replaced a 15 year old Trane that had started failing; my power bill went down by $10 a month immediately, power bill has ever since been always under $100a month in hot/humid North Carolina. No problems whatsoever with this heat pump in 11 years. Had a good installer, reputable company.

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Date created: 2009-06-29 Name: Scott B.
Years owned: 2

Satisfaction Rating:
Review:
"Get what you pay for"
We bought out home three years ago and our gas bill for the first winter was $340 a month. I Was livid. It was the original unit(8yrs. old) and was a low-mid grade 10 seer contractor grade Carrier. We bought a Lennox signature series 19 seer Heat pump with a 2 stage motor.Our gas bill went down $200 the next winter and our electric bill also took a nice dip as well. It comes with 10 yr parts and compressor warranty and it was well worth the money spent. 10 thousand For an entire new system, heat pump,furnace,a-coil,humidifier and thermostat. Runs smooth and quiet. My neighbors unit drowns out the sound mine makes. His was replaced last year with a Trane, and is 15 feet away from my unit.For those who had problems with their Lennox units all I can say is mine is tip top, and I had a top notch installer. You get what you pay for.

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Date created: 2009-06-29 Name: Philip
Years owned: 5

Satisfaction Rating:
Review:
"Lennox heat pump"
Hello to the readers, Re Lennox heat pump 5 years old machine in a new home, a horrible experience with this machine, compressor grouded needed to be replaced,(I understand breakdown)may be under warranty, but some other parts $250 + labour = $1000.00 to 1200.00 approx to change the compressor approx. is what bothers me about the guarantee. talking to the dealers, forget it. comment by the serviceman: good luck after repair, may be some more problem later. It seemed to me that this is known problem. Philip

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Date created: 2009-06-23 Name: j.smith
Years owned: 5

Satisfaction Rating:
Review:
"Air Conditioner Problems AGAIN!"
Nothing but problems!! There is a small valve in the air handler that has gone out five times. The system dies every six or seven months. It is now the hottest time of the year and guess what? The compressor has just died. So all told, five years of service and about seven service calls. I'd say that the mtbf is pretty sad! I'll never own a Lennox air conditioner again!

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Date created: 2009-06-13 Name: M Clayton
Years owned: 8

Satisfaction Rating:
Review:
"Will Not Last"
I would not have another lennox. Worked great for the first 6 years but after that got the repairs got to be very expensive. The Rheam I had before lasted 15 years and only had to be repaired twice.

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Date created: 2009-06-03 Name: Jim
Years owned: 20

Satisfaction Rating:
Review:
"Installation"
I find that most of the very unsatisfied reviews on this website seem to be installation caused problems. Most are from builders and builder grade equipment. For instance the guy that said 40% of the homes in his development have had major problems with their systems. If an company had a failure rate of 40% they would not be around. These were all thrown into this development by, most likely, un-trained installers. I think the statistic is like up to 90% of all systems are installed incorrectly. Make sure you are going with a company that has trained employees that also do background checks, and keep your self in the upper 10%.

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