Consumer Reviews of LENNOX heat pumps

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Date created: 2009-07-14 Name: Jennifer Evans
Years owned: 3

Satisfaction Rating:
Review:
"Hot-n-Sweaty in Kansas"
If you're thinking of buying a Lennox....seriously think again. My home has a 6 yr old heat pump unit that has continuously failed every summer. Several capacitors, a motor, leak checks, cleanings, etc. And still does not cool the house properly. I have had several different techs try to diagnose the problem but just keep getting expensive parts thrown at it. I cannot remember ever having to call for a repair on any other a/c units I've owned in the past. Lennox should be ashamed of themselves for not recalling this failure.

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Date created: 2009-07-10 Name: Peter Corso
Years owned: 4

Satisfaction Rating:
Review:
"Lennox warranty a sham!"
I have an hp29-030-5p and the compressor just went out. They will cover the compressor but not the labor of $895. wtf kind of warranty is that. I can almost buy a new one for that. I urge anyone thinking of buy a Lennox to think again the warranty isn't worth the paper its written on. They obviously spend their money on advertising and backing their product.

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Date created: 2009-07-01 Name: V.P.
Location: North Carolina
Years owned: 11

Satisfaction Rating:
Review:
"Has been great for 11 years so far"
I installed a Lennox hp26-030-7p on 6/29/1998 (14 Seer; single speed)- it replaced a 15 year old Trane that had started failing; my power bill went down by $10 a month immediately, power bill has ever since been always under $100a month in hot/humid North Carolina. No problems whatsoever with this heat pump in 11 years. Had a good installer, reputable company.

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Date created: 2009-06-29 Name: Scott B.
Years owned: 2

Satisfaction Rating:
Review:
"Get what you pay for"
We bought out home three years ago and our gas bill for the first winter was $340 a month. I Was livid. It was the original unit(8yrs. old) and was a low-mid grade 10 seer contractor grade Carrier. We bought a Lennox signature series 19 seer Heat pump with a 2 stage motor.Our gas bill went down $200 the next winter and our electric bill also took a nice dip as well. It comes with 10 yr parts and compressor warranty and it was well worth the money spent. 10 thousand For an entire new system, heat pump,furnace,a-coil,humidifier and thermostat. Runs smooth and quiet. My neighbors unit drowns out the sound mine makes. His was replaced last year with a Trane, and is 15 feet away from my unit.For those who had problems with their Lennox units all I can say is mine is tip top, and I had a top notch installer. You get what you pay for.

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Date created: 2009-06-29 Name: Philip
Years owned: 5

Satisfaction Rating:
Review:
"Lennox heat pump"
Hello to the readers, Re Lennox heat pump 5 years old machine in a new home, a horrible experience with this machine, compressor grouded needed to be replaced,(I understand breakdown)may be under warranty, but some other parts $250 + labour = $1000.00 to 1200.00 approx to change the compressor approx. is what bothers me about the guarantee. talking to the dealers, forget it. comment by the serviceman: good luck after repair, may be some more problem later. It seemed to me that this is known problem. Philip

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Date created: 2009-06-23 Name: j.smith
Years owned: 5

Satisfaction Rating:
Review:
"Air Conditioner Problems AGAIN!"
Nothing but problems!! There is a small valve in the air handler that has gone out five times. The system dies every six or seven months. It is now the hottest time of the year and guess what? The compressor has just died. So all told, five years of service and about seven service calls. I'd say that the mtbf is pretty sad! I'll never own a Lennox air conditioner again!

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Date created: 2009-06-13 Name: M Clayton
Years owned: 8

Satisfaction Rating:
Review:
"Will Not Last"
I would not have another lennox. Worked great for the first 6 years but after that got the repairs got to be very expensive. The Rheam I had before lasted 15 years and only had to be repaired twice.

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Date created: 2009-06-03 Name: Jim
Years owned: 20

Satisfaction Rating:
Review:
"Installation"
I find that most of the very unsatisfied reviews on this website seem to be installation caused problems. Most are from builders and builder grade equipment. For instance the guy that said 40% of the homes in his development have had major problems with their systems. If an company had a failure rate of 40% they would not be around. These were all thrown into this development by, most likely, un-trained installers. I think the statistic is like up to 90% of all systems are installed incorrectly. Make sure you are going with a company that has trained employees that also do background checks, and keep your self in the upper 10%.

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Date created: 2009-05-02 Name: E. Holland
Years owned: 5

Satisfaction Rating:
Review:
"LENNOX"
Horrible Unit. Installed by the builder it breaks every winter and every summer. It broke the winter and summer after I moved in but it was covered by the first year builders warranty, I wish I had known that it was going to continue to break I would have asked them for another unit. I thought I just had a lemon but it seems that the entire line is no good. I have spent around $4000.00 repairing both the upstairs and downstairs units. I turned on the air yesterday and again it broke, I will never buy another Lennox unit.

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Date created: 2009-04-25 Name: LENNOX
Location: Southern Maryland
Years owned: 3

Satisfaction Rating:
Review:
"Lennox"
We live in a development of newly built homes (by Marrick Homes) in Southern Maryland. The development is approximately 6 years old and we have lived in our home for 3.5 years. The homes all came with Lennox Heat Pump systems. Bottom line up front, the Lennox system has proven to be the worst heat pump system ever known. There are 82 homes in our community and over 35 homes have had significant problems with their Lennox heat pump system. I know this because after so many problems with no help from the builder or Lennox (you try getting through their automated phone system to talk to a real person) I made my own survey and submitted it to the entire development. The results are truly unbelievable. The problems experienced by the 35 home owners (43% of the homes) that responded were pretty astonishing. These include leakage, compressor failures and replacements, indoor coil failure and replacements; all of them costing in thousands of dollars in repairs. We have two units – one for upstairs and on for downstairs – and below is the timeline of the problems we have encountered: 1. In 5/09/2006—only ten months after moving into the house—the unit downstairs had to be called in for a leak in the system. The indoor coil had to be replaced. Luckily the warranty covered the part but we got stuck with over $500 worth of labor. 2. In 4/3/2007—only 20 months after moving into the house—the unit upstairs had to be called in for a leak in the system. Turns out the inside coil was leaking and had to be replaced. Part was under warranty; however, the total cost of the repair was $700. 3. In 6/09/2008—only 33 months after moving into the house—the unit downstairs once again had to be called in for a leak in the system. The initial diagnostics indicated compressor damage and replacement. However, after a week long waiting for repair in 90+ degree weather we are told that the outdoor coil also needed to be replaced. The cost of the repair was well over $1,200. 4. In 4/25/2009—just this week, only 3.5 years since we’ve been living in the home—we turned on the upstairs unit to find out that is not cooling anymore. From past experience the unit likely has a leakage in the system and will likely need a coil replacement. I only wish there was something we could do other than spending our yearly savings on fixing this system every time it breaks. This has become a yearly occurrence. We will be dealing with fixing this unit one more time and depending on the cost of this latest repair we will likely be forced to replace the entire system (upstairs and downstairs). If you have any suggestions and/or recommendations by all means feel free to contact me, I would love to hear from you.

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