Consumer Reviews of LENNOX heat pumps

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Date created: 2010-01-04 Name: David
Years owned: 8

Satisfaction Rating:
Review:
"lennox no good"
I bought this house November 07 and the heat pump came with it. Lennox heat pump is nothing but problems. I've had many heat pumps but never had this many problems. Compressor blew on December 15, 09 pump was installed in 2001.

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Date created: 2009-12-20 Name: Jim Kron
Years owned: 1

Satisfaction Rating:
Review:
"Lennox XP19 - Satisfied So Far"
Last summer, we replaced a 16 year-old York air conditioner with a Lennox xp19 heat pump. We kept our propane fired Weil-Mclain boiler as supplemental and back up heat and had electric resistance heat installed in the air handler in case the price of propane jumps again. So far, we are very satisfied with the Lennox heat pump. It's too early to run the economics but high temperature in the last 2 days have been in the mid to upper 20s and the heat pump appears to be sufficient to keep up. Propane supplemental heat comes on in the morning when the set back goes off, but isn't generally needed beyond that. We have the air handler set to run in continuous low mode, which seems to keep room temperatures uniform. My wife and I find the house to be more comfortable than last winter but can't put our finger on why. The only change is the heat pump, so it seems to deserve the credit. I have supplemental propane heat locked out if the outdoor temperature is above 30, and am still experimenting with what outdoor temperature to set the heat pump lock out at. Lennox engineering documents indicate that the xp19 has a CoP of 2.9 to 3.0 into the teens, so I'll try to keep it running as long as I can. With a CoP of 3, heating cost should be close to 1/3 of past bills before accounting for supplemental heat. The system's only 6 months old, so time will tell but we're satisfied so far.

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Date created: 2009-12-16 Name: L.Thompson
Years owned: 25

Satisfaction Rating:
Review:
"heat pump"
Replaced one fan motor and had freon put in several times. The defrost switch went out and service said would cost $1000 to replace what was needed. I will get another Lennox.

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Date created: 2009-12-11 Name: Terry Stinson
Years owned: 5

Satisfaction Rating:
Review:
"Stonewalled"
I replaced a 28 year old unit that almost never gave me problems...was loud, but ran very well. I felt like I needed to upgrade. I took the sales rep's advice and replaced my entire system to the tune of $12k. It would take a 100 page book to relate all the problems I have had and the service calls are endless. My power bill is through the roof because the heat pump will not stop running, even when the house is at the temperature set on the thermostat. I cannot get a Lennox rep to call me back. My service company keeps coming, but will not admit that the unit is a dog. I wish I had checked and taken better advice before putting money into this clunker.

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Date created: 2009-11-09 Name: J. Joyner
Years owned: 8

Satisfaction Rating:
Review:
"SERVICEMAN"
I am a service tech and I work on alot of differant brands of equiptment. I agree with everyone else saying there is no excuse in new systems breaking down. I think alot of this is caused by improper installation. Units today are not like systems of the past which had fixed pistons instead of expansion valves, and relays instead of circit boards. Alot of compressor and expansion valve failure is due to not vacumming air out before turning freon loose. Not running small amount of nitrogen through system while brazing to prevent oxidation and flaking inside the copper tubing which will clog TXVs and stainers. And not having proper static pressure running through airhandler by not sizing duct properly. These things you see are not things caused by who makes the system. The best thing you can do is make these suggestions to you installer before its put in. Sometimes you do get what you pay for by going with the cheaper service provider

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Date created: 2009-09-27 Name: M Clayton
Years owned: 8

Satisfaction Rating:
Review:
"Ms"
For the past 2 years I have had to have the air conditioner repaired not once but twice each year, at almost $300 a visit I might add. I feel like I am replacing this system one piece at a time and it is only 8 years old. The next system will not be a Lennox

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Date created: 2009-08-24 Name: BRM

Satisfaction Rating:
Review:
"Lennox Heat Pump"
The story is not finished yet. It`s just starting. I`m just visiting my family now, and it is warmer in the house than it is outside. They`ve been complaining and calling since they got it. They`ve been waiting three weeks for the service man to come by. He should have been here at least two weeks ago. I`m not promoting other websites, but I really hope people can post their complaints on planetfeedback. It does get results. I`ve used it before with my problems with the Microsoft XBOX. I hope this site does the same, but PF is much bigger. I will post the follow up to this story, we`re calling tomorrow, and I`ll be on Planet Feedback tomorrow too.

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Date created: 2009-08-23 Name: Unhappy man
Years owned: 1

Satisfaction Rating:
Review:
"Lennox XP15"
I had this unit installed 1 year and 9 months ago. I think it was one of the biggest mistake I have ever made. Some of my problems have been the service I am getting from the company that installed the unit. I have paid to have it cleaned and checked 2 times. I have had 4 service calls on the unit, and it is not running right now. It's Sunday and I am waiting on a call from the service department that I called yesterday. They have been out here the last 2 days and it keeps breaking down soon after they leave. I really think it's the quality of the repair people that are showing up and not the unit. But now I am becoming somewhat un sure. I'm just glad it's not a car that I using to get back and forth to work.

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Date created: 2009-08-07 Name: David S. Lewis
Years owned: 4

Satisfaction Rating:
Review:
"Nothing but trouble"
I have ahd nothing but problems since I bought a Lennox xp19 Heat Pump and Signature series furnace. Initially the furnace would not provide sufficient heat as only 5kW kicked in and even with the heat pump the house was cold. THis took 1 week to fix. The next spring the heat pump was not functioning properly. Now after 4 years the compressor on the heat pump needs to be replaced. THe compressor is under warranty but the labour is not. $500.00 on a 4 year old sytem that cost $13,000.00. I complained to Lennox and did not get a response until one month later, the day after I complained to the Better Business Bureau. Their response, there is nothing we can do.

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Date created: 2009-08-07 Name: Jeff
Years owned: 1

Satisfaction Rating:
Review:
"Don't Just A Year Old And Still Having Problems."
I agree with other people on the review site. Avoid Lennox, I been having problems and the blow and heat pump are just a year old. As for warranty, it is a joke, you have to stay in their program to be covered. Avoid this brand.

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