Consumer Reviews of LENNOX heat pumps

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Date created: 2010-02-16 Name: Very Unhappy Lennox Owner
Years owned: 6

Satisfaction Rating:
Review:
"Lennox heat pump"
I unfortunately have two Lennox air to air heat pumps, one for downstairs and the other for upstairs. We are in our sixth year of ownership. Both have been worked on numerous times. Right now, the compressor is locked on the upstairs unit, my electric bill last month was 43% higher than my previous all-time high. Although, "parts" are under warranty, this will cost me at least $500 to $600 dollars if not more. I am thinking about replacing the whole unit with another brand. No more Lennox. NEVER again.

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Date created: 2010-02-08 Name: Evelyn Hogans
Years owned: 6

Satisfaction Rating:
Review:
"Mrs Evelyn Hogans"
When my late husband and I first had a heat pump installed, it was a Trane. In the twenty years that we had it, it was repaired once. When the unit went out, I was told it could not be replaced so the company that I was using replaced it with a Lennox. Ever since then, it has a problem repair in the winter and repair in the summer. Two years ago, most of the insides were replaced. Still, I have a problem today. In 2/8/10, the outside unit is completely frozen over. If I ever get enough funds to replace it, it will not be a Lennox. I warn anyone planning to get a heat pump, stay away from a Lennox. You will pay for it over and over in repair bills.

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Date created: 2010-01-21 Name: Jeff Hendrickson
Years owned: 4

Satisfaction Rating:
Review:
"Nothing but trouble with Lennox heat pump"
I had my entire heat pump system replaced 4 years with a Lennox xp19, and it has been a disaster. The interior fan breaks down about every 9-12 months. I had it completely replaced one, repaired twice more, and now it is broken again and will probably need to be replaced. It is also a very noisy system. It doesn't heat my house very well, and is much more expensive than my previous system. I found out today that the local company that installed the system stopped carrying Lennox (big surprise) so now I have to see if a repair service that is an hour away will come to my house to fix it. I'm ready to scrap the whole thing and start over.

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Date created: 2010-01-15 Name: J Mac
Years owned: 15

Satisfaction Rating:
Review:
"It's not the heat pump!"
Any heat pump not installed by a factory trained, reliable contractor is always going to be unreliable, expensive to operate and repair. It's not the heat pump, rather it's the installing contractor. That's the problem. I have being in the trade for 30 years and can tell you that if there is a factory problem with any make it's addressed by the manufacture, and the installing contractor. The Better Business Bureau is the place to complain. Any company that's in it for the long run will not allow a problem unit smear their reputation.

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Date created: 2010-01-15 Name: Steve
Years owned: 4

Satisfaction Rating:
Review:
"Not Happy"
I purchased a Lennox heat pump 4 years ago - model hp2603615p. It's compressor seized after 4 1/2 years and it's costing me $957 to fix not including the warranty coverage. 10 year warranty on the compressor? That's nice but labor and parts are $957 which are not covered. I called Lennox to complain about the compressor only lasting 4 years and about the cost to fix it. The only response they had for me was to call around to get a cheaper estimate on labor and parts. No more Lennox products in my home.

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Date created: 2010-01-15 Name: D. Hargraves
Years owned: 2

Satisfaction Rating:
Review:
"LENNOX 15CHPX =JUNK"
I replaced a 21 year old Tempstar 2.5 ton 12seer package unit with a brand new Lennox 2.5 ton 15seer package unit in February 2008. It is less than 2 years old and I already have 7 service calls due to two bad defrost boards, a defrost timer jumper wire removed one control board, one new condenser fan replacement, freon change because they didn't know what else to do and a defrost sensor replaced. I will never own another Lennox product.

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Date created: 2010-01-14 Name: T. Clark
Years owned: 6

Satisfaction Rating:
Review:
"Lots of hype but poor product"
We are currently having a third compressor installed on what was supposed to be the Rolls Royce of heating/cooling solutions. The workmanship and quality of the top of the line Lennox products we bought have been a major disappointment. Look elsewhere for your next heat pump.

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Date created: 2010-01-13 Name: B Milligan
Years owned: 2

Satisfaction Rating:
Review:
"Burl Milligan"
The biggest mistake I made when building my house was installing Lennox heat pumps. I have 3 xp15 signature units ($ 18000). I have had numerous service calls. The most recent for a refrigerant leak (unit is less than 3 yrs old). I have replaced the motherboard & compressor before. Hell will freeze over before I purchase another Lennox item of any sort & I will do anything to dissuade anyone from purchasing any Lennox products. Any questions email me.

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Date created: 2010-01-07 Name: A Morneau
Years owned: 2

Satisfaction Rating:
Review:
"XP 15 with lots of problems"
I purchased a "Top of the Line" xp 15 Series unit 2.5 tonnes in August 2007. Since that time, I have had a technician at my home 4 times. Every time the season changes, there is a problem. Have spent almost $1700 on a product that cost me $7000 installed. Consumer affairs in Texas is of no help, if you can stand calling a long distance number and being on wait for 30 minutes. Their "premier service" provider in Montreal called Guaranteed Industries did nothing to champion my cause. It appears from the bills that there are lots of expansion valves being changed and now it is the ambient temperature sensor. All in all a very poor quality.

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Date created: 2010-01-06 Name: D Rich
Years owned: 5

Satisfaction Rating:
Review:
"DLR"
I can't agree more with the painful reviews on this page. I've owned a 3 ton Elite Series unit for 5 years now and it's been nothing but problems and a financial drain. Failed txv, all refrigerant leaked out, system contaminated. Paid over $1000 in September 2009 to repair. Now the compressor has failed. Probably a complete loss. Wrote Lennox and consumer affairs. Lennox did nothing for me!! Nothing!

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