Consumer Reviews of LENNOX heat pumps

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Date created: 2009-03-30 Name: LENNOX
Years owned: 3

Satisfaction Rating:
Review:
"Lennox Elite Heat Pump"
We built a new home and had the top of the line Lennox heat pump 4 ton installed. The fan went out of "whack" after a few months and had to be replaced. Under warranty the bill was 150.00 trip charge, not covered under warranty. I called Lennox and was told I could "purchase" a warranty to cover labor at some ridiculous price. This is our third year, the fan went out of "whack" again, due to snow falling from the roof (so I was told), and when the fan went out it broke the mounts off the motor. The repairman was on the way out with the motor when I stopped him. I was then told that the motor was fine, just the mounts were bent off. I took the motor to a local electric shop and was charged 47.00 instead of the $1000 that the repair dealer charged. That bill was 180.00, now two weeks later in the worst blizzard we have seen, we are without heat again. The fan is out of "whack" again and making enough noise to wake the dead. We had to shut it off and call the dealer again. This unit cost 14,000.00 and I'm sick. I'm going to call the factory and ask for a factory rep.

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Date created: 2009-03-27 Name: LENNOX
Years owned: 1

Satisfaction Rating:
Review:
"owner"
This is actually the worst system I have owned in over 25 homes I have built. 5 ton unit will not raise temperature above 62 degrees in 50 degree weather without kicking on auxiliary heat. Problems since day one, wish I had found this site before I bought a Lennox!

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Date created: 2009-03-23 Name: LENNOX
Years owned: 1

Satisfaction Rating:
Review:
"Heatpump"
This has been the worst experience that I ever went through, I would not recommend lennox to anyone as I only have mine snce Sept 2008 and I have had nothin but trouble and had 4 service calls and no satisfaction.

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Date created: 2009-03-05 Name: Jeff Langton
Location: FL
Years owned: 1

Satisfaction Rating:
Review:
"Planned Obsolescent"
We have been in our new builder home 1.7 Months. In that time we will have spent close to $400.00 in repairs. System was ok 1st year but now that we are out of the 1 yr labor warranty I have had to replace the blower fan relay switch and recently the outside fan motor. In looking at the reviews (here on line) it appears to me that a Lenox Unit is only good for the Lenox Co who is selling it, and the local hvac dealer who is installing it because they get the residual repairs, but very bad for the consumer.

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Date created: 2009-02-20 Name: George McManus
Location: Valley Forge, PA
Years owned: 4

Satisfaction Rating:
Review:
"Mad as hell and not going to take it anymore"
Like others here, the compressor failed last week. Sure, Lennox paid for the compressor but the labor charges were $1282.00!!! I will go out of my way to discourage anyone from buying these units. Lennox's scroll compressors are a disaster! Stay away!!!

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Date created: 2009-02-19 Name: Barbara Jarrell
Location: Inez, KY
Years owned: 6

Satisfaction Rating:
Review:
"lennox hc26030-10"
Every year that I have had this heat pump and sometimes twice per year something has torn up. I had a warranty up to 5 years but that is out now and I am having to pay. I can't afford to pay a big service call and then parts too. I will never buy another lennox product, I have had too much trouble with the one I have.

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Date created: 2009-02-10 Name: P. D'Spain
Location: Roanoke, TX
Years owned: 2

Satisfaction Rating:
Review:
"Lennox"
This unit has had 7 failures in two years. I have never had a product that was this bad.

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Date created: 2009-01-06 Name: Jeff
Location: ofjof
Years owned: 3

Satisfaction Rating:
Review:
"armstrong (Lennox brand)"
Three year old unit compressor and expansion valve went bad at separate times. It was covered under warranty, but labor is expensive. Complained to the company who seemed not to care. Won't buy a Lennox/ Armstrong again.

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Date created: 2008-12-22 Name: A. McDowell
Location: Phoenix, AZ
Years owned: 5

Satisfaction Rating:
Review:
"A. McDowell"
The Lennox Elite 11 residential heat pump was purchased new in January, 2003, 10 months before we bought our house. It had been used 2 months by the previous owner (he was a snowbird from Alaska), and we bought the property in October, 2003 but did not move to az until February, 2005. We weren't even totally moved in when the condensor had to be replaced. With that unhappy welcome and in the four years we have been here, we have paid a total of $1,750 in repairs, many freon replacements and who knows what else. This unit was a piece of junk literally and everyone I talked with who was familiar with Lennox had the same opinion: cheap materials, shoddy workmanship, etc. I will tell everyone I know that Lennox is a very poor investment for heating and cooling. They do not stand behind their product. The original dealer and installer gave an extraordinarily high price for a condensor replacement. I gave up on them and used another dealer for repair work who at the time sold Lennox units. Now even they will have nothing to do with Lennox, they could never get a timely response from the manufacturer and were on the phone waiting to speak with someone for hours. It got to be a joke...they'd dial in, be put on hold and just automatically put the phone on speaker so they could go about their work while waiting for a response. So...I Hope Lennox gets a hunk of coal in their Christmas stocking this year. That will provide more reliable heat than their undependable units.

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Date created: 2008-12-07 Name: Ray A Rorabaugh
Location: Ebensburg, PA
Years owned: 1

Satisfaction Rating:
Review:
"R Rorabaugh"
Heat pump installed Oct 08 - as temperature dropped below 45 degrees circuit breaker would trip - technician came out twice and said they would order part - now Dec and temperature is around 14 degrees at night we have to run kerosene heater 24/7 because emergency heat breaker is taped in off position - called installer - they said ordered part but would be 10 days - after 8200.00 dollar investment I don't have a good feeling - would not buy anything Lennox ever again!

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