Consumer Reviews of LENNOX heat pumps

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Date created: 2010-08-23 Name: P.Jone
Location: Indianapolis

Satisfaction Rating:
Review:
"Lemon"
Lennox 3 ton Heat Pump 11 seer Installed with 20kw Air Handler(complete new system). I had 3 compressor failures in 10 years and over $$$ in total repairs. Poor Warranty for Parts & Labor. If the compressor fails more than one time, the Waranty is not for the 10 years only 12 months on the replaced compressor. I was charged $ 650.00 to repace the 1st unit under the 10 year warrenty for labor. The other failures cost around twice as much. I also had other high $$$ repairs on systems. TXV valve replaced cost $738.89, Two bad doulbel pole breakers in air handler, because of loose wiring. $380.00, Found loose wire at Blower relay. $184.00. Replace 50 relay $223.00 I had a maintenacne service agreement. The dealer asked Lennox to review my failures and they said they would give me $ 1,000 credit on a new system, After getting Est. from 3 other companys - Trane, Carrier & Nutone systems, I did not see any saving in the on the Lennox Est. Where is the "discount"? The other companys have better Warranties. Many have 10 years on compressors with complete replacment on Mult-failures and 10 years on Parts and Labor. I'm having a new system installed, It will not a Lennox.

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Date created: 2010-08-18 Name: PV
Location: Kansas City

Satisfaction Rating:
Review:
"DO NOT BUY LENNOX"
Do not install a Lennox in your home. They are in the business of selling parts for their faulty equipment. We built a new house in 2005 and had a 5 ton Lennox hp26 heat pump system installed. This summer the compressor went out the first time we turned it on. Luckily the part was under warranty, but the $1000 labor bill was not. Exactly 1 week later the evaporator coil sprung a leak. This part is not covered under warranty and cost $1300 to replace. Now, one month later, the unit has stopped cooling once again. Probably leaking refrigerant again. You would expect a brand new system would last longer than 5 years before breaking down. I always hear of ac units lasting 15 to 20 years before needing to be replaced. Must not be a Lennox, I guess. After discussing my problems with a few hvac service contractors, some refused to install the brand because they are so prone to problems. If you buy Lennox, be prepared to throw your money away.

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Date created: 2010-08-09 Name: P. Wilkins

Satisfaction Rating:
Review:
"No problems"
Our house had a Lennox heat pump when we bought it that was more than 20 years old. It had not needed repair but we replaced it due to age. The current Lennox is about 13-14 and has been serviced but never has needed repair. It has held up to the Arizona heat quite well! I will probably buy another Lennox next time!

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Date created: 2010-07-06 Name: Lynda Johnson
Years owned: 6

Satisfaction Rating:
Review:
"Lennox heat pumpmy Lennox Heat Pump Model #HP29-042-4P"
This heat pump has had a problem leaking freon every year since 2005. It slowly leaks out and by January the heat pump is useless; backup electric heat has to be used until the Spring. Lennox says the unit is off warranty and they are not responsible for any parts. Apparently, the compressor only has a 10 year warranty. I would not recommend Lennox heat pumps to anyone. I feel that quality has definitely declined with the newer units compared with the ones installed in the 1970s.

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Date created: 2010-07-06 Name: R. Hungerford
Location: Arizona
Years owned: 19

Satisfaction Rating:
Review:
"Nineteen Arizona Summers"
Over nineteen summers of Arizona heat, I have needed only three service calls. The first related to a poor installation job. The remaining two involved replacement of parts. I have a five ton two stage compressor which has never failed. My only complaint is the high cost of failed components. I am planning to replace the unit this Fall, only because of age and I can't find anyone who knows how to work on such an old unit.

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Date created: 2010-07-02 Name: Mark
Years owned: 1

Satisfaction Rating:
Review:
"bad product"
We bought two Lennox Signature xp19 units just over a year ago. Barely into the second summer, one of the units stopped working. Defective thermal expansion valve. Parts covered but not the 1,000 labor. Highway robbery. One would expect better when purchasing top of the line units. Wouldn't buy another one.

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Date created: 2010-07-01 Name: C. Roe

Satisfaction Rating:
Review:
"Unreliable PC board on exterior unit."
Purchased a Lennox xp-19 heat pump along with a matched air handler/furnace and new ductwork for the house over Memorial day 2010. 2 weeks later, the unit stopped cooling. Some air was coming out of the ductwork, but not enough to keep the house cool. The 'diagnosis' was a failed PC board on the outside unit. The service technician asked me if I wanted a board from another system, and I told him NO. I paid for a new unit, I want a new PC board. He bypassed the board and I was able to keep the house cool, however the variable speed/zoning functions were also bypassed. A week later, the replacement board arrived from Lennox and he installed it. Everything appeared to work fine. Until 1 week later, when the system stopped cooling again. Same symptoms. I've had this system for 1 month, and the technicians have been here 5 times now. Luckily, I have a 10-yr warranty on parts/labor with my service company and guaranteed 24hr service. My question is why are the PC boards so flakey? I could breathe on one and make it go out.

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Date created: 2010-06-25 Name: K. Jones
Years owned: 6

Satisfaction Rating:
Review:
"Reliable Heat Pump"
My hpxa19-036 heat pump has been everything I expected from a top of the line heat pump. No troubles. It's matched up with a top of the line air handler w/ a variable speed blower. My father & uncle both own the same model indoor/outdoor units as well, installed by the same dealer and their units have given them zero trouble. All three of us service our units twice a year as well. For those who have had expansion valve failures, there has been a higher failure rate industry wide the last few years, not just Lennox. You could have bought a Trane and had the same problem. Studies I have seen prove the better the dealer sticks to recommended installation procedures (purging nitrogen while soldering), the lower percentage failure rate. So choose your dealer wisely.

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Date created: 2010-06-20 Name: T. Ankney
Years owned: 3

Satisfaction Rating:
Review:
"Lennox BAD"
Since April, I have had the service technician out 14 times - replaced the "main board" - break and the fan has been replaced 4 times. The last, the technician at the suggestion of the Lennox trouble shooters installed a larger fan which necessitated the drilling out of the top cover - the unit ran for just over 24 hours! This unit is impacting the value of my home negatively. I am contacting the Lennox consumer affairs unit tomorrow and if I get no satisfaction, I will have my attorney contact them.

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Date created: 2010-06-17 Name: J. Bartes
Years owned: 12

Satisfaction Rating:
Review:
"Only twelve years and goodbye"
Installed a complete Lennox system 12 years ago replacing a 26 year old system that worked great except for being quite inefficient. The system worked ok for the first 5 years, then the problems started and never quit. Now, the coils are leaking and can't be fixed. Replacement cost is over $3000. Of course, now the freon is being changed, so I have to get a new system, which will certainly not be a Lennox. 12 years on a $6000 system is outrageous.

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