Consumer Reviews of LENNOX heat pumps

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Date created: 2010-08-18 Name: PV
Location: Kansas City

Satisfaction Rating:
Review:
"DO NOT BUY LENNOX"
Do not install a Lennox in your home. They are in the business of selling parts for their faulty equipment. We built a new house in 2005 and had a 5 ton Lennox hp26 heat pump system installed. This summer the compressor went out the first time we turned it on. Luckily the part was under warranty, but the $1000 labor bill was not. Exactly 1 week later the evaporator coil sprung a leak. This part is not covered under warranty and cost $1300 to replace. Now, one month later, the unit has stopped cooling once again. Probably leaking refrigerant again. You would expect a brand new system would last longer than 5 years before breaking down. I always hear of ac units lasting 15 to 20 years before needing to be replaced. Must not be a Lennox, I guess. After discussing my problems with a few hvac service contractors, some refused to install the brand because they are so prone to problems. If you buy Lennox, be prepared to throw your money away.

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Date created: 2010-07-06 Name: Lynda Johnson
Years owned: 6

Satisfaction Rating:
Review:
"Lennox heat pumpmy Lennox Heat Pump Model #HP29-042-4P"
This heat pump has had a problem leaking freon every year since 2005. It slowly leaks out and by January the heat pump is useless; backup electric heat has to be used until the Spring. Lennox says the unit is off warranty and they are not responsible for any parts. Apparently, the compressor only has a 10 year warranty. I would not recommend Lennox heat pumps to anyone. I feel that quality has definitely declined with the newer units compared with the ones installed in the 1970s.

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Date created: 2010-07-02 Name: Mark
Years owned: 1

Satisfaction Rating:
Review:
"bad product"
We bought two Lennox Signature xp19 units just over a year ago. Barely into the second summer, one of the units stopped working. Defective thermal expansion valve. Parts covered but not the 1,000 labor. Highway robbery. One would expect better when purchasing top of the line units. Wouldn't buy another one.

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Date created: 2010-07-01 Name: C. Roe

Satisfaction Rating:
Review:
"Unreliable PC board on exterior unit."
Purchased a Lennox xp-19 heat pump along with a matched air handler/furnace and new ductwork for the house over Memorial day 2010. 2 weeks later, the unit stopped cooling. Some air was coming out of the ductwork, but not enough to keep the house cool. The 'diagnosis' was a failed PC board on the outside unit. The service technician asked me if I wanted a board from another system, and I told him NO. I paid for a new unit, I want a new PC board. He bypassed the board and I was able to keep the house cool, however the variable speed/zoning functions were also bypassed. A week later, the replacement board arrived from Lennox and he installed it. Everything appeared to work fine. Until 1 week later, when the system stopped cooling again. Same symptoms. I've had this system for 1 month, and the technicians have been here 5 times now. Luckily, I have a 10-yr warranty on parts/labor with my service company and guaranteed 24hr service. My question is why are the PC boards so flakey? I could breathe on one and make it go out.

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Date created: 2010-06-20 Name: T. Ankney
Years owned: 3

Satisfaction Rating:
Review:
"Lennox BAD"
Since April, I have had the service technician out 14 times - replaced the "main board" - break and the fan has been replaced 4 times. The last, the technician at the suggestion of the Lennox trouble shooters installed a larger fan which necessitated the drilling out of the top cover - the unit ran for just over 24 hours! This unit is impacting the value of my home negatively. I am contacting the Lennox consumer affairs unit tomorrow and if I get no satisfaction, I will have my attorney contact them.

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Date created: 2010-06-17 Name: J. Bartes
Years owned: 12

Satisfaction Rating:
Review:
"Only twelve years and goodbye"
Installed a complete Lennox system 12 years ago replacing a 26 year old system that worked great except for being quite inefficient. The system worked ok for the first 5 years, then the problems started and never quit. Now, the coils are leaking and can't be fixed. Replacement cost is over $3000. Of course, now the freon is being changed, so I have to get a new system, which will certainly not be a Lennox. 12 years on a $6000 system is outrageous.

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Date created: 2010-06-12 Name: A. Filiatrault
Location: Canada
Years owned: 3

Satisfaction Rating:
Review:
"XP14-030-230 heat pump"
Poor after sales service (none). Parts always breaking down. Fan motor, pc board, thermostatic expansion valve, and that's not counting the labour charges associated with these parts being replaced. Lennox just brushes you off when you reach them. Forget about any support from them. I would never recommend a Lennox product to anybody. If you're in Canada, it's even worse because they have nobody with to help you, except a secretary that answers the phone at a 1-800 number.

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Date created: 2010-06-11 Name: B. Jackson
Years owned: 4

Satisfaction Rating:
Review:
"bob"
The aluminum fins on the condenser coil are all flaking off. I have 2 units that were installed 4 years ago and I just had to have the coil replaced on one as it was leaking. The other unit will soon need a replacement coil as some of the copper tubing inside the aluminum fins is bare.

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Date created: 2010-06-02 Name: J. Dub
Years owned: 1

Satisfaction Rating:
Review:
"Lennox Elite 1 year & 3 months - POS"
Bad expansion valve after 1 year & 3 months. The valve was under warranty (an $85 part) - Labor was $ 1100 bucks. The system costs $ 7000.00. Never again Lennox!! Next time, I'll go back to a cheap Trane - I have 2 units that are 15 years old without any problems.

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Date created: 2010-05-29 Name: R. Bartleman
Years owned: 4

Satisfaction Rating:
Review:
"Lennox Heat Pump"
Unit was installed in December 2005 in a new home. It has failed twice, repaired twice (pipe leaking freon) and now has failed a third time and it isn't even five years old. Hard to say if the problem is the quality of the unit or the competence of the servicing dealer. I've yet to contact Lennox, but after three failures in less than five years, I'd like to see some consideration; leaks are not covered by the warranty so I have had to pay for these repairs.

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