Consumer Reviews of LENNOX heat pumps

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Date created: 2010-07-01 Name: C. Roe

Satisfaction Rating:
Review:
"Unreliable PC board on exterior unit."
Purchased a Lennox xp-19 heat pump along with a matched air handler/furnace and new ductwork for the house over Memorial day 2010. 2 weeks later, the unit stopped cooling. Some air was coming out of the ductwork, but not enough to keep the house cool. The 'diagnosis' was a failed PC board on the outside unit. The service technician asked me if I wanted a board from another system, and I told him NO. I paid for a new unit, I want a new PC board. He bypassed the board and I was able to keep the house cool, however the variable speed/zoning functions were also bypassed. A week later, the replacement board arrived from Lennox and he installed it. Everything appeared to work fine. Until 1 week later, when the system stopped cooling again. Same symptoms. I've had this system for 1 month, and the technicians have been here 5 times now. Luckily, I have a 10-yr warranty on parts/labor with my service company and guaranteed 24hr service. My question is why are the PC boards so flakey? I could breathe on one and make it go out.

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Date created: 2010-06-20 Name: T. Ankney
Years owned: 3

Satisfaction Rating:
Review:
"Lennox BAD"
Since April, I have had the service technician out 14 times - replaced the "main board" - break and the fan has been replaced 4 times. The last, the technician at the suggestion of the Lennox trouble shooters installed a larger fan which necessitated the drilling out of the top cover - the unit ran for just over 24 hours! This unit is impacting the value of my home negatively. I am contacting the Lennox consumer affairs unit tomorrow and if I get no satisfaction, I will have my attorney contact them.

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Date created: 2010-06-17 Name: J. Bartes
Years owned: 12

Satisfaction Rating:
Review:
"Only twelve years and goodbye"
Installed a complete Lennox system 12 years ago replacing a 26 year old system that worked great except for being quite inefficient. The system worked ok for the first 5 years, then the problems started and never quit. Now, the coils are leaking and can't be fixed. Replacement cost is over $3000. Of course, now the freon is being changed, so I have to get a new system, which will certainly not be a Lennox. 12 years on a $6000 system is outrageous.

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Date created: 2010-06-12 Name: A. Filiatrault
Location: Canada
Years owned: 3

Satisfaction Rating:
Review:
"XP14-030-230 heat pump"
Poor after sales service (none). Parts always breaking down. Fan motor, pc board, thermostatic expansion valve, and that's not counting the labour charges associated with these parts being replaced. Lennox just brushes you off when you reach them. Forget about any support from them. I would never recommend a Lennox product to anybody. If you're in Canada, it's even worse because they have nobody with to help you, except a secretary that answers the phone at a 1-800 number.

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Date created: 2010-06-11 Name: B. Jackson
Years owned: 4

Satisfaction Rating:
Review:
"bob"
The aluminum fins on the condenser coil are all flaking off. I have 2 units that were installed 4 years ago and I just had to have the coil replaced on one as it was leaking. The other unit will soon need a replacement coil as some of the copper tubing inside the aluminum fins is bare.

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Date created: 2010-06-02 Name: J. Dub
Years owned: 1

Satisfaction Rating:
Review:
"Lennox Elite 1 year & 3 months - POS"
Bad expansion valve after 1 year & 3 months. The valve was under warranty (an $85 part) - Labor was $ 1100 bucks. The system costs $ 7000.00. Never again Lennox!! Next time, I'll go back to a cheap Trane - I have 2 units that are 15 years old without any problems.

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Date created: 2010-05-29 Name: R. Bartleman
Years owned: 4

Satisfaction Rating:
Review:
"Lennox Heat Pump"
Unit was installed in December 2005 in a new home. It has failed twice, repaired twice (pipe leaking freon) and now has failed a third time and it isn't even five years old. Hard to say if the problem is the quality of the unit or the competence of the servicing dealer. I've yet to contact Lennox, but after three failures in less than five years, I'd like to see some consideration; leaks are not covered by the warranty so I have had to pay for these repairs.

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Date created: 2010-05-24 Name: C. Johnson
Years owned: 4

Satisfaction Rating:
Review:
"Lennox Heat Pump System"
We purchased a Lennox HpX15-60 heating and air conditioning system in Nov 2005. In July of 2008, the condensate failed and caused major damage to our ceiling and wall from water leakage. Then in the winter of 2009, the heat pump failed and after two months of repairs the unit was replaced with another Lennox heat pump xp19-060-230-05. This system shuts off after running for a few times and will not come back on until it sits for hours. I have a tech coming out on Wednesday (same company that installed the first and second units. I alway use the same company as I want to make sure that I keep paperwork on the repairs. We have spent hundreds of dollars on this system. I am ready to file a lawsuit against Lennox. I can't afford to put in a new system again after only four and a half years with this one. I just don't know what to do anymore.

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Date created: 2010-05-19 Name: Colt
Years owned: 6

Satisfaction Rating:
Review:
"Lennox and unhappy"
We have been in the house for just over 6 years now and bought the house brand new, not a cheap house but it appears that the Lennox units they put on the house are. I had the installer come out to service the unit in 09 and he discovered a leaky coil and agreed to check and see if it was still under warranty. Of course not what I thought or was told was a 5 year warranty turned out to be a 3 year warranty. I had him fix the unit and although not happy, I was content to have my A/C working again. Last week returning from out of town, my wife heard a loud noise in the garage and I went to check on the unit, the cold air was being pumped out of my house and the house was being heated with an outside temp of 92. The reversing valve was stuck and I have the option of opening the system up again to the tune of $1,000 or replacing. I am retired military and that old unit is going to be target practice. Atta-B

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Date created: 2010-05-08 Name: E. Coloney
Years owned: 9

Satisfaction Rating:
Review:
"Lennox heat pump"
Two units (up/down stairs). Both installed incorrectly. It took nearly a year to get them operating properly. Repeat visits to check them until one fellow finally knew what the problem was. In the 7th year, one unit began to run continually from 9 am until nearly 9 pm at night and not able to maintain 77 degrees inside, even on a day of only 85 degrees outside. Same thing in the 8th year. 9th summer is coming up. I expect the same thing. They aren't able to fix it. Electric usage has nearly doubled. I'm eager for total failure so I can be forced into buying a different brand.

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