Consumer Reviews of LENNOX heat pumps

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Date created: 2011-01-13 Name: Cathy Lunner
Location: Atlanta, Georgia

Satisfaction Rating:
Review:
"Don't buy Lenox"
We installed 3 Lenox Heat Pumps three years ago. Since that time there have been 16 service calls because one of the heat pumps is not working. Now I have another heat pump that is not working. When they fail they go on to strip heating that drives up my light bill so I now check weekly to make sure the fans are turning which is the only way I can be sure the heat pump is working. We have had a Lenox rep out here and have changed to a new HVAC company but the problems continue. If this new repair is over $500.00 I am going to replace the unit and start to rid myself of these. I want Lenox out of my life.

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Date created: 2011-01-05 Name: C. Johnson
Location: Escondido, CA

Satisfaction Rating:
Review:
"Here we go again! another Lennox lemon"
I first complained about the Lennox Heat Pump at this site in May of 2010. Since that time we have had another Lennox Heat Pump installed because the one that we originally complained about blew up when the company that installed the unit came out to repair and install new parts. These parts, as there were many, were ones that Lennox themselves said to replace. After all that, the unit blew up! Insulation went everywhere and I thought for sure I was going to find two dead men when I went outside after hearing an enormous explosion. The men told me that was it and they were contacting Lennox. They were mad as, well you know. So there I am again with no heat. After 6 weeks of no heat and waiting for a new unit, which was covered by Lennox (only because the owner of the company we purchased it from was one of the men that were at the unit when it exploded)? A new heat pump was installed and looks to be the same as the old one, Make or Model number xp19-060-230-05. This one was installed on January 26, 2010. Here we are in January of 2011 and the same problems are happening again. The heat pump shuts off at least 2 to 3 times each morning and often in the evening. I am told that a heat pump will not come on if temperatures are below 40 degrees. Well you tell me why it would be turning off or going into defrosting mode when temperatures outside are in the low 50'S. And how many times a day does this thing need to defrost? We live in So. California, it just does not get that cold. a unit the size of this should be able to handle this type of weather. I have contacted the company that installed the unit again and they will be coming out again tomorrow. I have had them out for this problem once already in May and again in December. This is an ongoing problem which I am concerned will never be solved and I will just keep dishing out money. I have a folder filled with 12 service work orders since buying the first unit! I also put a call in to the Lennox corporate office. I was on hold for 40 minutes; after a long conversation the representative said they would contact the field tech for So. California. a lot of good that will do because they just contact the company that provides the service to us. Talk about a passing the buck. The only bucks I ever see are the ones I keep dishing out to Lennox and Service providers!

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Date created: 2011-01-04 Name: Eric Lawrence
Location: Port Tobacco, MD

Satisfaction Rating:
Review:
"LENNOX HEAT PUMPS SUCK"
Our builder happened to install a Lennox heat pump HP29-036-4P, which is one of the worst I have ever seen. We have already had two fans replaced and two capacitors, and the upstairs heat still does not work!!! Do not buy Lennox ever@@!@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Date created: 2011-01-04 Name: katrina blackwood
Location: gulfport ms

Satisfaction Rating:
Review:
"do not buy"
Our unit is only 4 years 10 months old the compressor fan went bad.. cost 300 even under warrenty. They said the coils are corroding and none of my neighbors cheap units are doing this. do not buy lennox

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Date created: 2011-01-02 Name: M. Allen
Location: Union, MO

Satisfaction Rating:
Review:
"Lennox 19 SERE Heat Pump"
I had complete Unit put in just over 4 years ago. Since then I had to put a New Unit in right away because of the noise. They had to come back again and put a new mother board in. The Compressor went out when less than 4 years old and cost me $900. 6 Months later it went out again which Lennox paid for. When B&S Heating and cooling (Union MO) replaced the compressor last time they didn't change the filter. After reading the warranty I found out that it must be replaced when changing the compressor or it will void the warranty. It sounds like its getting ready to go out again. I wished I never would of replaced my old one that was 15 years old and I never had a problem with it. Lennox is the worst and so is the local dealer.

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Date created: 2010-12-29 Name: M. Huff

Satisfaction Rating:
Review:
"Had enough"
A Lennox HPXA12 unit was installed when I bought my new house in 2005. First the refrigerant leaked out one year, next the Lennox wall thermostat had died, and now finally after 5 years the compressor motor is locked up. I just checked the capacitor and it is fine so the compressor is indeed toast. The quote from the local HVAC Lennox dealer is over $2k. I'm planning on scrapping the entire system and installing a good old fashioned wood/coal furnace. Right now my primary source of heat is ventless propane heaters. Only the wealthy can afford to own a Lennox.

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Date created: 2010-12-28 Name: B Bemmels
Location: Richmond, BC, Canada

Satisfaction Rating:
Review:
"Do not Buy Lennox HP!"
We bought a Lennox XP25 heat pump 15 months ago and our story is similar to others posted here - nothing but problems! In 15 months we have had 9 service calls, tomorrow will be number 10. Fortunately it is all under warranty, but this is extremely annoying. So for they have replaced all sensors, the defrost board, and compressor. Still doesn't work properly. It worked fine during cooling season last summer, but it does not work for heating if temperature is below 45 F. Runs for hours just blowing cold air. Now the compressor is so loud I could hear it half a block away. Nothing consistent, just endless problems of it not working. We really regret buying this $6,700 piece of junk. Stay away! Do not buy one!

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Date created: 2010-12-18 Name: Dennis Yackell
Location: AZ

Satisfaction Rating:
Review:
" BUYER BEWARE"
SUN ENERGY INSTALLED 5 TON LENNOX heat pump unit dropping unit on roof and apparently destroying the calibration causing unit to run extremely loud resulting in service calls. Service calls showed high amps to motor causing capacitor to fail. Unit lasted six years with NO satisfaction from either SUN ENERGY or LENNOX. BUYER BEWARE extremely poor service, no service from dealer SUN ENERGY or manufacture LENNOX. Just the old passing the BUCK. BUYER BEWARE BEWARE.BEWARE

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Date created: 2010-12-14 Name: duped in muncy
Location: Muncy PA

Satisfaction Rating:
Review:
"Junk"
Lennox Elite series heat pump installed July 2005 has been nothing but problems. In 2008 there was a problem with the air conditioning, had to have repaired for a high $$$ including having the system recharged with refrigerant because it was all lost due to a line that wasn't properly secured so it rubbed a hole. NOW.....the coldest weather we have had so far this season the compressor just went. Warranty apparently is going to cover that but is going to cost at least $ 1200 for other parts and labor. The local Lennox dealer said it might take at least a week for this compressor to arrive and wouldn't schedule a time to fix this piece of junk until the compressor comes in. Best part is once the new compressor is installed " even know its a brand new compressor " the warranty is not extended for another 10 years -- it will only be covered for the remainder of the 10 year warranty that came with the original one installed. Both of these problems occured shortly after having the system serviced. Seems to be quite the trend here........eh ???

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Date created: 2010-12-14 Name: p mistico
Location: st aug, fl

Satisfaction Rating:
Review:
"ac/heat pump"
I purchased a 3 ton ac/heat pump from Lennox 5 years ago cost over $5000.00, today I am sitting in a cold house because the compressor has died. The warrenty ended in August and here I am in December with a dead compressor. I contacted the contractor that I purchased the product from no help wants to charge $100.00 to check unit, told them I already had it checked and the compressor is done. No help there. I contacted Lennox guess what there is nothing that they can do. CAUTION DO NOT BUY LENNOX THEIR EQUIPMENT IS JUNK!!! I had a carrier unit for 20 years without problems. I WILL NEVER BUY ANOTHER LENNOX PRODUCT DO NOT BELIEVE THE HYPE.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.