Consumer Reviews of LENNOX heat pumps

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Date created: 2013-06-11 Name: JP Duport
Location: Longueuil, QC

Satisfaction Rating:

Review:
"Badly Designed Heat Pump Snow Guard"
I live in a place with snowy winters. So, I had to install an X8782 Lennox Snow Guard to protect my new Lennox Heat Pump. However, whenever it rains the top of the guard turns itself in a 3/8 of an inch deep mini pool, bird fountain, or mosquito breeding puddle. Water cannot drain out and stays on top of the guard for days. Lennox dealers keep on telling me that the Guard design is fine. So before buying an X8782, designed by Lennox engineers, think about the accelerated corrosion of the Snow Guard top.

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Date created: 2013-05-30 Name: J. Martin
Location: Pittsburgh, Pa.

Satisfaction Rating:
Review:
"Garbage Unit"
Had installed in 2007. Had problems from day 1. Service had to be called out at least 6 times in first month. Very disappointed in this so-called name brand equipment. Will never recommend anyone to buy this product. Regional and national assistance absolutely no help at all.

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Date created: 2013-05-21 Name: Lynn Ionta
Location: Florida

Satisfaction Rating:
Review:
"Great System!"
I had a Lennox system installed over 8 years ago and it's been running like a champ since the day I installed it. I've read reviews on many brands and can find bad reviews on all of them. What it comes down to is the proper design, duct system and installation practices of the contractor that you use. I will definitely stick with Lennox, and with the best contractors to do the job. Don't take the lowest price folks then complain about the breakdowns. You get what you pay for.

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Date created: 2013-05-18 Name: S. Johnson

Satisfaction Rating:
Review:
"Constant Issues"
I chose Lennox heat pumps for installation for my new home 13 years ago. Split units x 2. Issues started within days of installation. I have had complete failure of cooling on 20 occasions with the related service calls and part replacements. The problems continued after the warranty ran out. Just had complete failure and replacement of the outside unit at year 13 due to part costs.

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Date created: 2013-04-26 Name: jeffgppp
Location: Ocoee, FL

Satisfaction Rating:
Review:
"Poor quality"
Very disappointed to my Lennox unit. I purchased a CBX27UH last November of 2009. After 3 1/2 years I have to replace the evaporator. I had an old Carrier that came with the house built in 1993 and other than regular yearly maintenance, it lasted till 2009. I purchased this unit due to the Lennox name and reputation. Now, just the labor to replace the part is about 10% of what I paid for the unit. I wonder what the next 13 years will bring, especially once it is out of warranty in another year and a half!

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Date created: 2013-04-13 Name: J Grindon
Location: Kamloops BC

Satisfaction Rating:
Review:
"Not happy"
Problems started just within warranty period. Maybe not!!! Have had to be jump started a couple of times a year since new. I was told this is normal. For the past 6 months have been trying to have the problem fixed with no success. Heat pump shuts down and the furnace fan will keep running for hours cooling the house to about 5 degrees below where the temperature is set. Not very impressed with paying for a new furnace and heat pump when the old one worked better than the new.

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Date created: 2013-03-27 Name: Tom
Location: Ohio

Satisfaction Rating:
Review:
"Never shuts off"
Unit never shuts off. Set it at 68 and it goes to 67.5, then blows cold air until back to 67, goes back to heat to 67.5, then cold Air again. Cycle again. Problems started at three years. Company no help. Everything has been replaced at least once. Electric bills have doubled. Any suggestions?

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Date created: 2013-02-27 Name: jbledsoe
Location: VA

Satisfaction Rating:
Review:
"3ton"
I've had this heat pump about two years and during a routine maintenance the tech found mold growing in the blower. I Did see it, so no problem there but my old Carrier was 20+ years old and never had a mold problem. The reccomendation to correct it was a 600.00 ultra-violet light permanemtly attached. I have had more frequent upper respiratory problems and wonder if the mold ha been the cause. Has anyone else had a mold problem with the heat pump? I was told that this is very common. I contend that it has to do with the design of the heat pump.

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Date created: 2013-02-11 Name: BYFORD BROCK
Location: CAPE FAIR MO

Satisfaction Rating:
Review:
"DON'T BUY LENNOX HEAT PUMP"
Do not buy a lennox heat pump...they are crap!! I had to replace a compressor which was out of warranty by a few months and lennox would do absolutely nothing about it! They don't need a customer service department becasue they don't care about customer service!! $2,000 out of my pocket, I'll never buy another lennox product and hope you don't either!!

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Date created: 2012-12-25 Name: Jim Mc Mahon
Location: Sidney, B.C. Canada

Satisfaction Rating:
Review:
"Poor installation. The company that installed the outdoor did so incorrectly"
The hp 26-30 Heat pump was installed in 2004. From the outset the unit was unusually noisy & vibrated. The installation technician checked the unit several times as did the company manager. Both advised that the unit was okay. I sent faxes to the Lennox offices in Dallas Texas, they didn't give me the courtesy of a reply. About 2 years later a neighbor was having a heat pump installed, I spoke with the installation tech about my problem. He checked the outdoor unit. His findings included: The outdoor unit was incorrectly installed, the compressor hadn't been balanced, the feet under the unit hadn't been correctly set up, incorrect sizing of copper tubing between the outdoor unit & indoor unit was used. This 'visiting' technician corrected these defects, the unit is now quieter & doesn't vibrate anymore. Cost to correct this sloppy work $480. Given the lack of response from the Lennox head office I doubt I would install any Lennox products in the future.

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