Consumer Reviews of LENNOX Heat Pump
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Number of Reviews: 58
Average Rating: 2 out of 5
The opinions expressed in these reviews are the opinions of consumers that visited FurnaceCompare.com.
They do not necessarily represent the opinions of FurnaceCompare.com.
Review your LENNOX Heat Pump
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Results 1 to 10 of 58 for LENNOX Heat Pump Reviews.
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Date created: 2009-09-27
Name: M Clayton
Years owned: 8
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Review:
For the past 2 years I have had to have the air conditioner repaired not
once but twice each year, at almost $300 a visit I might add. I feel
like I am replacing this system one piece at a time and it is only 8
years old. The next system will not be a Lennox
Date created: 2009-08-24
Name: BRM
Satisfaction Rating:
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Review:
The story is not finished yet. It`s just starting. I`m just visiting my
family now, and it is warmer in the house than it is outside. They`ve
been complaining and calling since they got it. They`ve been waiting
three weeks for the service man to come by. He should have been here at
least two weeks ago.
I`m not promoting other websites, but I really hope people can post their complaints on planetfeedback. It does get results. I`ve used it before with my problems with the Microsoft XBOX. I hope this site does the same, but PF is much bigger.
I will post the follow up to this story, we`re calling tomorrow, and I`ll be on Planet Feedback tomorrow too.
Date created: 2009-08-23
Name: Unhappy man
Years owned: 1
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Review:
I had this unit installed 1 year and 9 months ago. I think it was one
of the biggest mistake I have ever made. Some of my problems have been
the service I am getting from the company that installed the unit. I
have paid to have it cleaned and checked 2 times. I have had 4 service
calls on the unit, and it is not running right now. It's Sunday and I
am waiting on a call from the service department that I called
yesterday. They have been out here the last 2 days and it keeps
breaking down soon after they leave. I really think it's the quality of
the repair people that are showing up and not the unit. But now I am
becoming somewhat un sure. I'm just glad it's not a car that I using to
get back and forth to work.
Date created: 2009-08-07
Name: David S. Lewis
Years owned: 4
Satisfaction Rating:
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Review:
I have ahd nothing but problems since I bought a Lennox xp19 Heat Pump
and Signature series furnace. Initially the furnace would not provide
sufficient heat as only 5kW kicked in and even with the heat pump the
house was cold. THis took 1 week to fix. The next spring the heat pump
was not functioning properly. Now after 4 years the compressor on the
heat pump needs to be replaced. THe compressor is under warranty but the
labour is not. $500.00 on a 4 year old sytem that cost $13,000.00. I
complained to Lennox and did not get a response until one month later,
the day after I complained to the Better Business Bureau. Their
response, there is nothing we can do.
Date created: 2009-08-07
Name: Jeff
Years owned: 1
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Review:
I agree with other people on the review site. Avoid Lennox, I been
having problems and the blow and heat pump are just a year old. As for
warranty, it is a joke, you have to stay in their program to be covered.
Avoid this brand.
Date created: 2009-07-27
Name: Cheryl Heacock
Years owned: 4
Satisfaction Rating:
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Review:
I only wish I would have received the advice that you are receiving
before our purchase was made 4 years ago. We started checking around for
a new heat pump, due to ours was 26 years old and we felt was not very
efficient anymore. We had a York that we had 1-2 service calls on in 20+
years and were considering another York. We were talked into an xp26
Lennox and we decided to go with the salesman's advice. What a mistake.
c&c installed and have been out 3 times since. This last call we are
told there is a freon leak, the serviceman put 2# of freon back in it
with no success in finding the leak. The good news is, we now have air
during a very hot spell, the bad news is, he did not find the leak so
the problem is not fixed and he said our bill will be $223. Sure the
cost of the switches we've had repaired previously were under warrenty
and part was covered. But c&c does not cover the labor at anytime, not
evey a warranty part. So now we can $223 on top of all the other costs
we've had and know we still have a major problem. I did put a service
call into the salesman, but he's on vacation and I was told the new high
efficiency units have a lot more things go wrong with them than the
older units. But I will call the salesman back tomorrow and possibly
call Lennox, since the service man says it is probably a slow leak, we
have no idea if we've had the problem from the beginning and how soon we
will have to have more freon put back in at $223 for 2#. no...i would
never recommend a Lennox....I Would stick with the York. I even believe
York will stand behind their product much more than Lennox or their
dealers do.
Date created: 2009-07-23
Name: MLS
Years owned: 13
Satisfaction Rating:
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Review:
I'm in the market for a heat pump replacement. My house has two York 13-year-
old systems, a 2.5 ton and a 1.0 ton for two different sections of the
house. The 2.5 ton unit has had low cooling problems the whole time. I
did not have annual servicing. Every two years, the cooling would
diminish and I called in a service guy and cleaning the unit brought
back the cooling. This was cheaper than buying an annual service
contract. The past three years, there has been a small leak, requiring a
pound of Freon charge. The leak went all out last week after putting
three pounds in. No cooling remains. The 1 ton unit has had no
maintenance and no problems for 13 years. So, doing research...Consumer
Reports says that all the major brands have the same reliability. All
brands have the identical warranty, limited to parts only! Trane has 12-
years, the rest have 10-years. All ac companies provide "extended
warranties" that include labor and cost about $100 per year. (My theory
is that the manufacturers have parts-only warranties so that the
installation companies can sell you extended warranties.) All low teir
units (cheapest) are less reliable than mid and high teir. So...buy a
mid or high teir unit for reliability. Contractor units in new housing
usually are low teir units. My theory is buy a mid-teir unit ($2000 less
than mid), expect it to last 10 years, then buy a new unit. The units 10
years from now will be even more efficient. Better to repalce the heat
pump every ten years to take advantage of technology, then to pur in a
Trane which may last 20 years, but cost relatively more to operate in
those last 10 years. I think I am going with a Lennox mid-teir unit.
Date created: 2009-07-14
Name: Jennifer Evans
Years owned: 3
Satisfaction Rating:
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Review:
If you're thinking of buying a Lennox....seriously think again. My home
has a 6 yr old heat pump unit that has continuously failed every summer.
Several capacitors, a motor, leak checks, cleanings, etc. And still does
not cool the house properly. I have had several different techs try to
diagnose the problem but just keep getting expensive parts thrown at it.
I cannot remember ever having to call for a repair on any other a/c
units I've owned in the past. Lennox should be ashamed of themselves for
not recalling this failure.
Date created: 2009-07-10
Name: Peter Corso
Years owned: 4
Satisfaction Rating:
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Review:
I have an hp29-030-5p and the compressor just went out. They will
cover the compressor but not the labor of $895. wtf kind of warranty
is that. I can almost buy a new one for that. I urge anyone thinking
of buy a Lennox to think again the warranty isn't worth the paper its
written on. They obviously spend their money on advertising and
backing their product.
Date created: 2009-07-01
Name: V.P.
Years owned: 11
Satisfaction Rating:
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Review:
I installed a Lennox hp26-030-7p on 6/29/1998 (14 Seer; single speed)-
it replaced a 15 year old Trane that had started failing; my power bill went down by $10 a month immediately, power bill has ever since been always under $100a month in hot/humid North Carolina. No problems whatsoever with this heat pump in 11 years. Had a good installer, reputable company.
