Consumer Reviews of LENNOX Heat Pump
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Number of Reviews: 78
Average Rating: 2 out of 5
The opinions expressed in these reviews are the opinions of consumers that visited FurnaceCompare.com.
They do not necessarily represent the opinions of FurnaceCompare.com.
Review your LENNOX Heat Pump
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Results 1 to 10 of 78 for LENNOX Heat Pump Reviews.
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Date created: 2010-03-11
Name: J. Armour
Years owned: 1
Satisfaction Rating:
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Review:
I have a new Lennox heat pump 15 seer series and I am happy with this
product. I had a mixed match system with York air handler and Goodman
outdoor unit. Cooled ok but never created any heat. I would like to
comment on all the negativity towards Lennox. I personally feel like
a lot of the problems are caused by products being massed produced in
general. If you take the time to look at anything, you will see that
"made in Mexico"..."made in Japan"...made in China"...etc. etc. etc. Thus the old saying, "They don't make 'em like they used to!!"
Date created: 2010-03-03
Name: Sonny
Satisfaction Rating:
| Very Unsatisfied |
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Neutral |
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Very Satisfied |
Review:
Lennox xp19 4-ton system just installed mid-Feb 2010 turned out to be
too big for my house. Dealer did not verify the square footage before
installing. The blower did not always turn when power came on. Complete system replaced with xp19 3-ton system in early March. Now it works properly and is quite adequate for this house. The problem is, and I have not read of this problem anywhere else, both units emitted a very offensive odor filling the house to such a level that it is irritating to the throat and causing eyes to burn. The dealer said this has never happened before in 26 years he has been in business. With 50 years of living with a/c & heating systems, this is the first time this has happened to me. Since it seems no one else has any positive results from contacting Lennox, why should I bother. Has anyone else experienced an odor problem with a Lennox system?
Date created: 2010-02-16
Name: Very Unhappy Lennox Owner
Years owned: 6
Satisfaction Rating:
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Review:
I unfortunately have two Lennox air to air heat pumps, one for
downstairs and the other for upstairs.
We are in our sixth year of ownership. Both have been worked on numerous times. Right now, the compressor is locked on the upstairs unit, my electric bill last month was 43% higher than my previous all-time high. Although, "parts" are under warranty, this will cost me at least $500 to $600 dollars if not more. I am thinking about replacing the whole unit with another brand.
No more Lennox. NEVER again.
Date created: 2010-02-08
Name: Evelyn Hogans
Years owned: 6
Satisfaction Rating:
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Review:
When my late husband and I first had a heat pump installed, it was a Trane. In the twenty years that we had it, it was repaired once. When the unit went out, I was told it could not be replaced so the company that I was using replaced it with a Lennox. Eversince then, it has been problem repairs in the winter, repairs in the summer. 2 years ago, most of the insides were replaced, still I have a problem. Today 2/8/10, the outside unit is completely frozen over. If I ever get enough funds to replace it, it will not be a Lennox. I warn anyone planning to get a heat pump, stay away from a Lennox. You will pay for it over and over in repair bills.
Date created: 2010-02-08
Name: Evelyn Hogans
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
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Very Satisfied |
Review:
When my late husband and I first had a heat pump installed, it was a Trane. In the twenty years that we had it, it was repaired once. When the unit went out, I was told it could not be replaced so the company that I was using replaced it with a Lennox. Ever since then, it has a problem repair in the winter and repair in the summer. Two years ago, most of the insides were replaced. Still, I have a problem today. In 2/8/10, the outside unit is completely frozen over. If I ever get enough funds to replace it, it will not be a Lennox. I warn anyone planning to get a heat pump, stay away from a Lennox. You will pay for it over and over in repair bills.
Date created: 2010-01-21
Name: Jeff Hendrickson
Years owned: 4
Satisfaction Rating:
| Very Unsatisfied |
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Review:
I had my entire heat pump system replaced 4 years with a Lennox xp19,
and it has been a disaster. The interior fan breaks down about every
9-12 months. I had it completely replaced one, repaired twice more, and now it is broken again and will probably need to be replaced. It is also a very noisy system. It doesn't heat my house very well, and is much more expensive than my previous system. I found out today that the local company that installed the system stopped carrying Lennox (big surprise) so now I have to see if a repair service that is an hour away will come to my house to fix it. I'm ready to scrap the whole thing and start over.
Date created: 2010-01-15
Name: J Mac
Years owned: 15
Satisfaction Rating:
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Review:
Any heat pump not installed by a factory trained, reliable contractor is
always going to be unreliable, expensive to operate and repair. It's
not the heat pump, rather it's the installing contractor. That's the
problem. I have being in the trade for 30 years and can tell you that
if there is a factory problem with any make it's addressed by the
manufacture, and the installing contractor. The Better Business Bureau
is the place to complain. Any company that's in it for the long run will
not allow a problem unit smear their reputation.
Date created: 2010-01-15
Name: Steve
Years owned: 4
Satisfaction Rating:
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Review:
I purchased a Lennox heat pump 4 years ago - model hp2603615p. It's
compressor seized after 4 1/2 years and it's costing me $957 to fix not
including the warranty coverage. 10 year warranty on the compressor?
That's nice but labor and parts are $957 which are not covered. I
called Lennox to complain about the compressor only lasting 4 years
and about the cost to fix it. The only response they had for me was to
call around to get a cheaper estimate on labor and parts. No more
Lennox products in my home.
Date created: 2010-01-15
Name: D. Hargraves
Years owned: 2
Satisfaction Rating:
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Neutral |
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Very Satisfied |
Review:
I replaced a 21 year old Tempstar 2.5 ton 12seer package unit with a brand new Lennox 2.5 ton 15seer package unit in February 2008. It is less than 2 years old and I already have 7 service calls due to two bad defrost boards, a defrost timer jumper wire removed one control board, one new condenser fan replacement, freon change because they didn't know what else to do and a defrost sensor replaced. I will never own another Lennox product.
Date created: 2010-01-14
Name: T. Clark
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
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Very Satisfied |
Review:
We are currently having a third compressor installed on what was
supposed to be the Rolls Royce of heating/cooling solutions. The
workmanship and quality of the top of the line Lennox products we
bought have been a major disappointment. Look elsewhere for your next
heat pump.
