Consumer Reviews of LENNOX Heat Pump
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Number of Reviews: 46
Average Rating: 2 out of 5
The opinions expressed in these reviews are the opinions of consumers that visited FurnaceCompare.com.
They do not necessarily represent the opinions of FurnaceCompare.com.
Review your LENNOX Heat Pump
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Results 1 to 10 of 46 for LENNOX Heat Pump Reviews.
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Date created: 2009-06-23
Name: j.smith
Years owned: 5
Satisfaction Rating:
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Review:
Nothing but problems!! There is a small valve in the air handler that
has gone out five times. The system dies every six or seven months. It
is now the hottest time of the year and guess what? The compressor has
just died. So all told, five years of service and about seven service
calls. I'd say that the mtbf is pretty sad! I'll never own a Lennox air
conditioner again!
Date created: 2009-06-13
Name: M Clayton
Years owned: 8
Satisfaction Rating:
| Very Unsatisfied |
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Neutral |
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Review:
I would not have another lennox. Worked great for the first 6 years but
after that got the repairs got to be very expensive. The Rheam I had
before lasted 15 years and only had to be repaired twice.
Date created: 2009-06-03
Name: Jim
Years owned: 20
Satisfaction Rating:
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Review:
I find that most of the very unsatisfied reviews on this website seem to
be installation caused problems. Most are from builders and builder
grade equipment. For instance the guy that said 40% of the homes in his
development have had major problems with their systems. If an company
had a failure rate of 40% they would not be around. These were all
thrown into this development by, most likely, un-trained installers. I
think the statistic is like up to 90% of all systems are installed
incorrectly. Make sure you are going with a company that has trained
employees that also do background checks, and keep your self in the
upper 10%.
Date created: 2009-05-02
Name: E. Holland
Years owned: 5
Satisfaction Rating:
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Review:
Horrible Unit. Installed by the builder it breaks every winter and every
summer. It broke the winter and summer after I moved in but it was
covered by the first year builders warranty, I wish I had known that it
was going to continue to break I would have asked them for another unit.
I thought I just had a lemon but it seems that the entire line is no
good. I have spent around $4000.00 repairing both the upstairs and
downstairs units. I turned on the air yesterday and again it broke, I
will never buy another Lennox unit.
Date created: 2009-04-25
Name: LENNOX
Years owned: 3
Satisfaction Rating:
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Review:
We live in a development of newly built homes (by Marrick Homes) in
Southern Maryland. The development is approximately 6 years old and we
have lived in our home for 3.5 years. The homes all came with Lennox
Heat Pump systems. Bottom line up front, the Lennox system has proven to
be the worst heat pump system ever known. There are 82 homes in our
community and over 35 homes have had significant problems with their
Lennox heat pump system. I know this because after so many problems with
no help from the builder or Lennox (you try getting through their
automated phone system to talk to a real person) I made my own survey
and submitted it to the entire development. The results are truly
unbelievable. The problems experienced by the 35 home owners (43% of the
homes) that responded were pretty astonishing. These include leakage,
compressor failures and replacements, indoor coil failure and
replacements; all of them costing in thousands of dollars in repairs. We
have two units – one for upstairs and on for downstairs – and below is
the timeline of the problems we have encountered:
1. In 5/09/2006—only ten months after moving into the house—the unit downstairs had to be called in for a leak in the system. The indoor coil had to be replaced. Luckily the warranty covered the part but we got stuck with over $500 worth of labor.
2. In 4/3/2007—only 20 months after moving into the house—the unit upstairs had to be called in for a leak in the system. Turns out the inside coil was leaking and had to be replaced. Part was under warranty; however, the total cost of the repair was $700.
3. In 6/09/2008—only 33 months after moving into the house—the unit downstairs once again had to be called in for a leak in the system. The initial diagnostics indicated compressor damage and replacement. However, after a week long waiting for repair in 90+ degree weather we are told that the outdoor coil also needed to be replaced. The cost of the repair was well over $1,200.
4. In 4/25/2009—just this week, only 3.5 years since we’ve been living in the home—we turned on the upstairs unit to find out that is not cooling anymore. From past experience the unit likely has a leakage in the system and will likely need a coil replacement.
I only wish there was something we could do other than spending our yearly savings on fixing this system every time it breaks. This has become a yearly occurrence. We will be dealing with fixing this unit one more time and depending on the cost of this latest repair we will likely be forced to replace the entire system (upstairs and downstairs). If you have any suggestions and/or recommendations by all means feel free to contact me, I would love to hear from you.
Date created: 2009-03-30
Name: LENNOX
Years owned: 3
Satisfaction Rating:
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Review:
We built a new home and had the top of the line Lennox heat pump 4 ton
installed. The fan went out of "whack" after a few months and had to be
replaced. Under warranty the bill was 150.00 trip charge, not covered
under warranty. I called Lennox and was told I could "purchase" a
warranty to cover labor at some ridiculous price. This is our third
year, the fan went out of "whack" again, due to snow falling from the
roof (so I was told), and when the fan went out it broke the mounts off
the motor. The repairman was on the way out with the motor when I
stopped him. I was then told that the motor was fine, just the mounts
were bent off. I took the motor to a local electric shop and was charged
47.00 instead of the $1000 that the repair dealer charged. That bill was
180.00, now two weeks later in the worst blizzard we have seen, we are
without heat again. The fan is out of "whack" again and making enough
noise to wake the dead. We had to shut it off and call the dealer again.
This unit cost 14,000.00 and I'm sick. I'm going to call the factory and
ask for a factory rep.
Date created: 2009-03-27
Name: LENNOX
Years owned: 1
Satisfaction Rating:
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Neutral |
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Review:
This is actually the worst system I have owned in over 25 homes I have
built. 5 ton unit will not raise temperature above 62 degrees in 50
degree weather without kicking on auxiliary heat. Problems since day
one, wish I had found this site before I bought a Lennox!
Date created: 2009-03-23
Name: LENNOX
Years owned: 1
Satisfaction Rating:
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Neutral |
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Very Satisfied |
Review:
This has been the worst experience that I ever went through, I would not
recommend lennox to anyone as I only have mine snce Sept 2008 and I have
had nothin but trouble and had 4 service calls and no satisfaction.
Date created: 2009-03-05
Name: Jeff Langton
Location: Fl
Years owned: 1
Satisfaction Rating:
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Neutral |
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Very Satisfied |
Review:
We have been in our new builder home 1.7 Months. In that time we will
have spent close to $400.00 in repairs. System was ok 1st year but now
that we are out of the 1 yr labor warranty I have had to replace the
blower fan relay switch and recently the outside fan motor. In looking
at the reviews (here on line) it appears to me that a Lenox Unit is only
good for the Lenox Co who is selling it, and the local hvac dealer who
is installing it because they get the residual repairs, but very bad for
the consumer.
Date created: 2009-02-20
Name: George McManus
Location: Valley Forge, PA
Years owned: 4
Satisfaction Rating:
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Very Satisfied |
Review:
Like others here, the compressor failed last week. Sure, Lennox paid for
the compressor but the labor charges were $1282.00!!! I will go out of
my way to discourage anyone from buying these units. Lennox's scroll
compressors are a disaster! Stay away!!!
