Consumer Reviews of HEIL heat pumps

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Date created: 2013-04-30 Name: G. White
Location: NOLA

Satisfaction Rating:
Review:
"40 Year HVAC Mechanic"
A Heil is the same as Carrier. Most service personnel are unfamiliar with heat pumps (i.e. They don't know how to install,wire,or service/troubleshoot a heat pump). I have an American Standard/Trane (same unit) heat pump. The TXV failed at 3 years old. Only problem... Works great.

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Date created: 2011-06-16 Name: Don Prout
Location: Indianapolis

Satisfaction Rating:
Review:
"Installed with care"
We had this unit install about two years ago and my wife and I couldn't be happier. We were going to go with another brand until the Heil contractor pointed out that he has had great luck with the product over the last 15 years. He has it in his own home. The installation quality was out standing. Energy bills drop by 30%. Thank you Craig

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Date created: 2010-10-03 Name: T Orr
Location: Roanoke, VA

Satisfaction Rating:
Review:
"Heil-Carrier review"
My home is 19 years old. Original equipment are Carrier split units for upstairs and down. I will tell you the Carrier systems worked flawlessly until the fan went out on the outside unit (condenser) serving the upstairs about 3 years ago. So, because of the age of the unit, I decided to go ahead and replace the whole condenser. Got a good deal on a Heil 12 SEER condenser so I had an installer put it in. I've had zero problems with this new unit that is mated to my existing Carrier air handler.

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Date created: 2010-09-28 Name: T.Hurt
Location: Weeksbury, Ky

Satisfaction Rating:
Review:
"Homeowner"
Purchased unit in 1987. Lost 1 sensor in 1 week. Installer replaced free. Replaced compressor after 21 years.Live in Ky.Pretty rough winters in 22 years.Cant complain

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Date created: 2010-09-23 Name: R Marmor
Location: Phoenix

Satisfaction Rating:
Review:
"Can't Complain"
I've had a 12 SEER 4T running flawlessly for 10 years, and we get temps here regularly of 107° to 115°. Recently started having some problems and had two local repair companies evaluate the unit. Each declared something different to be wrong, and quoted nearly $2000 to fix. Both counseled replacement. On a recommendation, I finally got someone honest and capable to look at it, and $400 later the unit is humming away nicely again. The problem was a line from the TXV valve. It rubbed against something and over 10 years wore a tiny hole which caused it to malfunction. I was told that the problem is not uncommon on Heils. The part was a couple of hundred dollars, plus $125 to put it in. The issue though, is that two supposedly reputable companies diagnosed that same problem as too expensive to repair. Someone else wrote in here about a hole being rubbed in their unit, saying it was a coil. I hope the individual didn't really have this problem, and got taken for a ride. Bottom line: I can't complain about the unit, just some of the service people out there.

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Date created: 2010-07-04 Name: K. Cedola
Years owned: 4

Satisfaction Rating:
Review:
"Bottom of the line-HEIL"
Had a Heil unit installed when we had our basement finished out. Compressor went out and the contractor and sub contractor are out of business so can't get any warranty info. It is going to cost us almost $2000.00 to replace the compressor, and now I'm trying to decide if it wouldn't be worth just putting a new unit in from a reputable company. (Trane)

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Date created: 2010-05-13 Name: Rich
Years owned: 23

Satisfaction Rating:
Review:
"Ancient but still going"
My old unit is a 1988 model and still working with no problems. However, it is getting old. The seer is only about an 8 at best, and I am thinking about replacing it. Power bills aren't too bad, but I did a lot of work replacing all the windows in the house with low e double paned and energy efficient designs which has helped a huge amount. I am researching manufacturers on this site to pick my next heat pump, but Carrier, Heil, Trane, Lennox, pretty much any of these are rated poorly by those writing in. Maybe I should just stay with what I have until it does fail...

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Date created: 2010-03-05 Name: E. Gillon
Years owned: 9

Satisfaction Rating:
Review:
"4 ton Heil heat pump"
Well, it looks like it is finally going down. This Heil 7000 has been chunking away through 95 degree summers and pretty cold winters in a early 70's house with 2800 heated square feet and not so great insulation with so so windows that don't help. It has been a real soldier. Our power bill dropped 30 to 40 percent for the most of the year. Looking at a new Heil. Just hope it is as good as the last 3 units including my rentals.

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Date created: 2009-11-13 Name: Edith S. Atchley
Years owned: 16

Satisfaction Rating:
Review:
"Very Happy with my HEIL!"
I cannot believe that so many people are having problems with a heil. I think I agree with the two posters who said that the problem was likely shoddy installation and not the unit itself. I have a good friend who works for Wittichen in Alabama and he said that he would rather have to go repair a heil than any of the other brands. Our heil heat pump has operated the way it was designed for 16 years or more (can't remember exactly when we built the house). I would recommend a heil to anyone and plan to get another. I will be careful who installs it having read the posts on this list!

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Date created: 2009-10-25 Name: A. Townsend
Location: Bensalem, PA
Years owned: 2

Satisfaction Rating:
Review:
"AL T."
We switched from oil forced hot air to a Heil heat pump and cut our heating bill in half.

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