Consumer Reviews of HEIL heat pumps

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Date created: 2012-12-20 Name: JL

Satisfaction Rating:
Review:
"Unit Constantly Fails"
My heat constantly stops working in the winter. I have had the unit serviced six times since it was installed 2 years ago. I would never purchase another Heil unit.

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Date created: 2012-11-12 Name: Gary Holcombe
Location: Pickens SC

Satisfaction Rating:
Review:
"Home owner"
We are senior citizens and thought we would buy a new unit that would last us. We got a Heil and had trouble with it from the first year. I think the service man has completely rebuilt it. He is so good about coming when we call. But we won't be able to afford him when the warranty runs out. We will never buy anything with the name Heil on it.

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Date created: 2012-09-08 Name: Jamey & Shawna HUGHES
Location: Waxhaw, NC

Satisfaction Rating:
Review:
"Junk"
Me and my unbelievably good looking wife wanted to leave a nasty yet earned review of our sexy and shiny looking Heil heat pump. Its just that, the end.

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Date created: 2012-02-09 Name: Bill S.
Location: Murfreesboro, TN
Years owned: 10

Satisfaction Rating:
Review:
"Junk"
Have two of these units on my house. One of the units is on it's 3rd compressor and now also started losing refrigerant not cheap these days. Now being told it needs a new coil.

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Date created: 2012-01-18 Name: D. Collins
Location: Hope, AR 71801
Years owned: 8

Satisfaction Rating:
Review:
"Electric Heat Pump, cooling & heating"
This unit had the cooling fins on the outside unit turning gray & falling out of the unit. Installer stated that he had never seen a unit do this of all the units he had installed. I called Heil and they would do nothing to take care of this problem. The dealer, installer & I are now trying to do something about this defect. He said the unit would not continue to cool or heat for very much longer. I have never had a central system with this problem. I will never purchase another Heil unit.

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Date created: 2011-07-31 Name: L. Allen
Location: Alabaster, Alabama
Years owned: 8

Satisfaction Rating:
Review:
"Leaked for seven years"
The 4 Ton 10 seer unit was installed when I purchased my new home in June 2003. I have had eight different service companies work on this pile of junk. They could not find the leak nor fix the continuous hum that emanated from the out-side unit. Replaced it with a Bryant 15 Seer Preferred Series. The new system is very quiet and much more efficient (approx. 20%) so far. This is the first time that my home has had a consistent and even temperature throughout.

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Date created: 2011-05-23 Name: Chris
Location: Huntsville, AL
Years owned: 6

Satisfaction Rating:
Review:
"Nothing but problems"
Had it 6 years. Have had to have serviced every year I've had it, and not just the routine yearly service check. Coils have been replaced twice due to leaks. As long as it was under warranty, I had the coils replaced. Now the coils are leaking again. I'm past the 5 year warranty period, so coil replcement is no longer covered. I will be replacing the unit with something else. This unit has been a huge waste of money.

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Date created: 2011-04-26 Name: Stephen Phillips
Location: Saltville, VA
Years owned: 5

Satisfaction Rating:
Review:
"Do not buy Heil !"
Unit was extremely noisy when installed. Unacceptable. 4 way valve failed - needs replaced - out of warranty ! Leaks every year. Maintenance costs extremely unacceptable ! Have two Heils - problems every year. Have since purchased Carrier - great product no maintenance no failures no complaints. If Heil and Carrier are the same parent company why the difference in quality ?

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Date created: 2011-03-30 Name: Price
Location: Kansas
Years owned: 2

Satisfaction Rating:
Review:
"3 Lemons can't be possible."
Built a new house in 1994 installed a Heil heatpump. Two years later dealer replaced the Heil heatpump with a new one because of the number of maintance calls. Five years later replaced again because compressor went out twice during those five years. Exiting Heil unit has been installed for 10 years now and has had to be worked on a minimum of twice a year for the past 7 years. Replacing again but NOT with another Heil.

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Date created: 2011-03-17 Name: Gloria
Location: Woodstock, al

Satisfaction Rating:
Review:
"Looking form replacement"
Unit installed-2001, I have had servicemen out for 8n years now, each replacing something different, refilling with r-22, all telling me something different...at this time just want an honest repairman that know what he is doing. The ones around here don't...have called a carrier company for estimate but I'm almost afraid to believe him.....any suggestions

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