Consumer Reviews of HEIL heat pumps

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Date created: 2008-12-23 Name: Kevin Smelser
Location: Rural Retreat, VA
Years owned: 3

Satisfaction Rating:
Review:
"Heil is not worth the money or time to deal with."
3 yrs I had a Heil heating system put in my new home. Has not worked right since. The Company that installed it done a shity job. Would not come back and fix it had three compressors put in still does not work right. We have had light bills from 325 to 400 dollars ever year threw the winter mouths for three years. Since I have read the Reviews and satisfactions on Heil it looks like to me it is 95% of the product that Heil is making is not worth 2cents. The installers I have no idea about them. Finally the two guys I found is working with me really well on trying to get it fixed. As far as dealing with Heil or tell someone to get a Heil heat pump I would not.

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Date created: 2008-12-06 Name: D. McAlavy
Location: St. Petersburg, Florida
Years owned: 2

Satisfaction Rating:
Review:
"5 Ton Heil 2yrs old - Nothing But Problems!"
Purchased new rooftop combo unit new in 2006. Paid $5400.00 for it and installation. Barely used in heat mode here in Florida. Mostly ac set at 83 Degrees, so this unit gently used. Unit keeps tripping breaker on the unit. 3 service calls at $90.00 each and no one can explain why. Now, in its 2nd winter season, the heat wont come on. Service rep said evaporator coil has a leak and needs to be replaced for $750.00. What happened to companies putting a product that they will warranty for more than a year? I will never buy Heil (Or any International Comfort Products) ever again! They are junk!!!

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Date created: 2008-10-11 Name: James
Location: Fort Smith, AR
Years owned: 9

Satisfaction Rating:
Review:
"Where's The Heat???"
Not much heat in heatpump mode, will warm a little then reverse's with no Aux heat assist. Air blows ice cold long enough for the coils to defrost then reverse's bk to heat. bk & forth, bk and forth, heat then A/C.... This causes the unit to run continious and I mean 24 hours a day. Have to run in Em Heat mode to stay warm.... 3 service tech say's " I dont know what it is".... The A/C does cool like a champ in the summer, and winter. lol

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Date created: 2008-07-25 Name: J. adams
Location: AL
Years owned: 5

Satisfaction Rating:
Review:
"My Heil units."
I had a five ton and a three ton unit installed in my home. Two fans and two compressors later I regret this decision very much.

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Date created: 2008-07-18 Name: Andrew Korte
Location: Grants Pass, Oregon
Years owned: 2

Satisfaction Rating:
Review:
"HVAC Dealer"
I have been a dealer and a installer of Heil heat pumps for almost two years, and have had not one problem or part fail. We have installed hundreds of heat pumps. The only complaints have been minor noise issues which were resolved with vibration isolation pads.

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Date created: 2008-06-08 Name: Steve Phillips
Location: Starr, South Carolina
Years owned: 4

Satisfaction Rating:
Review:
"heil heatpump"
Have nothing but trouble out of this unit hhp224akc1 its a 12 sheer unit ,the unit is on its 3rd compressor . I am going to tell everybody I know not to buy a Heil unit.

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Date created: 2008-05-27 Name: J Hartpence
Location: Kissimmee, Florida
Years owned: 9

Satisfaction Rating:
Review:
"Janet H."
Unit came with our new home. First year the outside fan went out, then in 2003 the condenser went out also. Relay switch and fan compressor went out, 2 years later fan goes out again. Did I mention that the drain has backed-up at least 6 times. Now we are dealing with the condenser leaking AGAIN. It's really nice when people know that they have problems with their products but sell them anyway. We are now going with Trane.

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Date created: 2008-05-21 Name: Big Bill in TN
Location: Cleveland, TN
Years owned: 10

Satisfaction Rating:
Review:
Needs part’s all the time 2 expansions valves @ 400 each. Circuit board. Blows breakers.

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Date created: 2008-05-12 Name: C. Wadford
Location: Bonneau, S.C.
Years owned: 12

Satisfaction Rating:
Review:
In the first year we had to replace several switches, control card and the heat always came on with a bad smell. When we asked about it we were told that it was normal and it was called 'the dirty sock syndrome'. Now after 2 compressors and endless questions to a Heil rep. the compressor is gone again. The first one lasted roughly 5 years and it's time to move on to a different brand, at this point any brand will do.

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Date created: 2008-04-16 Name: Joe Hussar
Location: Roanoke, VA
Years owned: 2

Satisfaction Rating:
Review:
Replaced York systems with Heil systems (2.5 ton and 2.0 ton) -- absolutely no problems in first two years. Electric bill significantly lower as well.

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