Consumer Reviews of HEIL heat pumps

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Date created: 2010-01-14 Name: P. Williams
Years owned: 2

Satisfaction Rating:
Review:
"Hating It"
I purchased my home in June 09 and the heat pump had been installed by the previous owner in November 08. I have always had a gas pack....you set the thermostat at a certain temp and it turns off. Well guess what, the heat pump has a mind of its own... Why have a thermostat if it isn't going to turn off when it reaches the desired temp????? At night, I set the thermostat to 63 and daytime 65.... It keeps on running...... and running.... I can't get a satisfactory resolution to the problem. Give me the gas pack...... it makes sense. Why even bother to have a heat pump..... It would be cheaper to heat with a space heater.

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Date created: 2010-01-11 Name: K. Yarbrough
Years owned: 9

Satisfaction Rating:
Review:
"I Hate Mine!"
Going on 9 years and can't wait to replace this piece of junk! I previously had a 13 seer Heil heat pump in the late eighties at my previous residence and was very pleased with it. I moved into a different house in 2001 and bought another Heil for this house and have had nothing but problems. Every time we switched from heat to cool or vice versa required a service call. Our installer doesn't even install them anymore. He says parts are very hard to get and they're made in Mexico. It took over 5 years to get the aforementioned problem solved and now the unit is so noisy. It is ridiculous not to mention the last few years it won't cool the house on the hottest days or heat on the coldest days. I wouldn't recommend at all!

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Date created: 2010-01-06 Name: Fred Pleger
Years owned: 6

Satisfaction Rating:
Review:
"Fred Pleger, customer"
The Heil heat pump model hhp042aka1 I had installed new has been a constant headache. The defrost circuit had to be replaced, the fan has been replaced, and now the discharge muffler and filter drier has been replaced. The last repair cost $639.68 and since the warranty is only for 5 years, none of it is covered. I will not recommend this unit to anyone building a new home or replacing a heating system.

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Date created: 2009-12-22 Name: William Kauffman
Years owned: 10

Satisfaction Rating:
Review:
"Quality of my Heil unit."
I have purchased many Heil units in the past for my rental houses over the years so when I built my new home, I put in the following: npgad60g1ka/l971423974 in May 3rd 1999. I received a 10-year contract that ran out in May 2009. I have the paper work that I can send you on this and also where I just paid $1,450.00 for a new Heil heat exchanger replacement. Never have I had to do this with any of your products in the past years. If the quality of Heil units have gone down, this will be the last unit I will ever purchase. I've had my choice of American Standard or Heil in 1999 but went with Heil because of the service I had received from your units in the past. Please let me know if you can help me in any way toward the purchase of this heat exchanger. 10 years and 7 months is not satisfactory service. Thanks, William kauffman

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Date created: 2009-11-06 Name: B. Beard
Years owned: 7

Satisfaction Rating:
Review:
"Problem with Evaporator Coil"
Evaporator coil lasted 7 years and to replace will cost approx. $900. But guess what? Apparently the coils are only produced certain times of the year and Heil expects me to wait until March / April 2010 to get a replacement. Even then, there are no guarantees that it will be made (ie. could be phased out, etc.) I have no choice but to buy a whole new system. Will be switching brands to something more reputable.

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Date created: 2009-11-01 Name: J Smith
Years owned: 6

Satisfaction Rating:
Review:
"dont stand by there WarrantyJ"
My dealer quit handling Heil and now thay cant get Warranty parts form them and my house need a new coil and it stay cold all the time and runs all the time.

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Date created: 2009-06-27 Name: Steve
Years owned: 1

Satisfaction Rating:
Review:
"HEIL 14 SEER HEAT PUMP"
My electric bill dropped 30% and I am very happy with this unit. I had a Heil 13 seer heat pump with a variable speed air handler that increased to 14 seer installed from a professional. Unit operates quietly and efficiently. Installation is the key. I would recommend them anytime to anyone.

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Date created: 2009-02-08 Name: Mike Brothers
Location: Mt. Juliet, Tennessee
Years owned: 3

Satisfaction Rating:
Review:
"home owner"
I just wanted to let as many people know, that anything that Heil, or International comfort products makes isn't worth buying! After owning this Heil unit only 3yrs. I have had the 20kw heat replaced,a circuit board, a freon leak at the shrader valve,the txv valve,and at the present time the compressor and a heat sequencer needs to be replaced! After attempts by the dealer, myself and the Better Business Bureau the company failed to resolve the issue! It is my opinion that this unit was a lemon! It should have been replaced or at least a new one sold at cost. I have installed a trane unit this time.

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Date created: 2009-02-07 Name: R Brown
Location: North Bend, WA
Years owned: 1

Satisfaction Rating:
Review:
"home owner"
Had unit Heil heat pump installed 4 months ago and my Dec. power bill went from $100 last year to $415 this year. We had a cold Dec. but I was using my fire place also. The unit sometimes makes a high pitched, loud groaning noise. It appears to be a vibration towards the top rear of the exchanger. The installer has been great as far as trying to help with the problems and explaining how they operate to me. I have no issues with him but do believe the heat pump should be much more cost friendly when it comes to heating my home. The reason to buy one of these units is to save money and energy. It looks as though I invested $8000 to install a heat pump and have it quadruple my electric bill. Is this because it is a Heil or because heat pumps are over rated? Are there other brands that work better when the temperature gets below 35 degrees?

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Date created: 2009-02-03 Name: Fred
Location: Hardeeville, S. Carolina
Years owned: 2

Satisfaction Rating:
Review:
"Heil"
My unit runs all of the time and my home is cold in the winter. The shyster who installed it did not fix it even after I got all of the recall info. Check the license and credentials of even people who advertise. I am about to take this unit to the dump personally.

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