Consumer Reviews of GOODMAN heat pumps

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Date created: 2013-05-01 Name: happy goodman customer
Location: glendale

Satisfaction Rating:
Review:
"Labor Warranty"
Its funny that all these reviews not 1 of them have labor warranty . I have a GPH1448h41, this is a 14 seer 4 ton heat-pump. I have 10 years all parts and 10 years labor so for 10 years I have nothing to worry about. It sounds like some people need to step up their game and not expect the manufacturer to do this for you.

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Date created: 2013-04-12 Name: dennis

Satisfaction Rating:
Review:
"my goodman is great"
I am HVAC tech/installer ... I have a 3 ton Goodman heat pump with a hydraulic coil installed two years ago and has never skipped a beat. People have to realize its 410a not r22 anymore and many more precautions have to be taken during installation. all my units installed air leak tested at 400psi for 24 hours and are brought to a vacuum under 400 microns. No complaints if it’s done right.

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Date created: 2013-02-26 Name: Jeff Dyer
Location: Knoxville TN

Satisfaction Rating:
Review:
"I love my Goodman"
My Goodman has been keeping my house very comfortable for the past 2 years since it has been installed. It was installed by a very top rated company who takes pride in their work and never rushes the job. During the install I was talking to one of the techs and he said "Goodman is as good as any other brand if installed and sized properly." That's the problem I see while reading all of these bad reviews. Most technicians out there are unqualified and don't know what they're doing. The result is systems breaking down all the time, making the homeowners blame the problem on the brand. Is a class action law suite gonna go anywhere? Well, of course not! Goodman only makes the cabinet (sides) of the units and the coils. Everything inside the unit (compressor, reversing valve, etc) these components are not made by Goodman! When a compressor dies, it's not Goodman's fault. Goodman was cheap crap back then, but today they are very decent systems. If you step up to the Amana line (which is owned by Goodman), you can't beat the warranties. Techs that don't like Goodman don't know the facts. Every brand out there has to be installed and sized properly. Our new unit is also extremely quiet. Make sure you find a quality installer when you need a new system.

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Date created: 2013-02-21 Name: Steven F

Satisfaction Rating:
Review:
"Very satisfied customer"
I've had this unit for 10 months now and I noticed a difference with overall comfort in my house. My Goodman dszc18036 is matched up with a Goodman gmvm96 modulating gas furnace and I couldn't be any happier with the performance of the new system. The variable speed blower was definitely worth it. I opted to upgrade to a dual fuel system to save on natural gas. This ended up being a superior choice. There's been a huge difference in my utility bills because of the new system. The company that installed it was top rated in my area and the technicians took their time and were very friendly during the whole install. I think these bad reviews have to do with install, not the brand. Choosing a very reputable company is important! My neighbor has a 5 yr old Trane that can't keep the house at a very comfortable temperature. He also said that his unit has broken down 4 times so far. He finally called a reputable company out to look at his unit and the tech said his unit was not installed properly and was grossly oversized. One thing that I really like about Goodman units is that they're assembled here in the usa. I wouldn't mind purchasing another Goodman in the future.

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Date created: 2012-12-06 Name: D. Lobert
Location: Central Michigan

Satisfaction Rating:
Review:
"Great unit"
This 2.5 ton 13 seer unit has been trouble free for 4 years! I think the reason for most of the dissatisfaction is with the install and follow- up maintenance... these units all use the same basic parts copeland compressors and other name brand components.. the key is proper installation and knowledgeable techs. I believe Goodman has very relaxed sales policies and will sell to any fly by nite outfit that walks thru the door, That is my opinion, and probably their only fault. their units are Good.

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Date created: 2012-08-22 Name: Frank Kosmak
Location: Orlando, Florida

Satisfaction Rating:
Review:
"18 seer unit"
Extremely quiet system with variable speed fan. Cut my electric use in half from my old 10 seer system also a Goodman unit. I live in Orlando a hot climate.

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Date created: 2012-08-03 Name: John Therres
Location: Hughesville, M.D

Satisfaction Rating:
Review:
"runs great"
18 yr old Goodman heat pump is still running strong, only thing I ever did was replace the blower motor two times in 18 yrs , the outdoor unit has never been touched . I read some other reviews on all brands , and most people that are having all those problems are do to a bad install and service repairmen that do not know how to do there job. Use a well known company ,and any major brand will last

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Date created: 2012-07-17 Name: D. Davies
Location: Goodyear, AZ

Satisfaction Rating:
Review:
"Very hard working little heat pump"
I was just reading the reviews of the other Goodman heat pump owners and am surprised that they've had such bad luck. We live in Phoenix and had a Beazer home built in 2000. The builder installed Goodman Heat Pumps in all the houses. Other than the shroud noise it has been a fantastic little unit! We now have a Taylor Morrison home and that Beazer house is a rental. After only 3 years this new a/c unit has already gone thru a capasitor. 3 years! Our little Goodman unit has only had two freon fills and one capasitor in twelve years! It just keeps going.. Very impressed with it.. It will eventually go (we have a home warranty) and when it does I will certainly feel like we've had our monies worth. Can't complain about how it has worked in the Arizona heat.

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Date created: 2012-06-30 Name: S. Belcher
Location: Richmond Va

Satisfaction Rating:
Review:
"Excellent Unit"
We bought this unit in 1995 from Sears. I didn't have the unit serviced yearly. My motto: If isn't broke don't mess with it". This thing ran like a "train" unquote. haha Only thing I can say about this thing excellent unit.

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Date created: 2012-06-14 Name: J. Kowalski
Location: Allentown, PA

Satisfaction Rating:
Review:
"Excellent"
I had many companies come out and tell me what I should have in my home. I was amazed at how many tech's gave me different information, I mean someone had to be right and someone had to be wrong. I followed up with reviews on the companies and found many people had problems not with their equipment, but with the installers. I went with Goodman because of the reviews of the installer, what he suggested to me and his explination of why. The heat pump has worked just fine, and the air handler has worked with no problems. The house is cool in the summer and warm in the winter. The air handler is variable speed and has made an improvement on our electric bills. Many of the problems I read on this forum seem to come from installer error or installing the wrong size units. Make sure of your installer and make sure you are getting the right size equiptment.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.